Build Effective Teams

· Source, recruit, hire, and on-board top talent

· Lead, develop, coach and motivate high-performing teams

· Reinforce a culture of leadership and team excellence: training standards, succession planning, talent acquisition and employee retention

· Spend time in both stores and delivery centers; and provide coaching, and in-the-moment feedback to management and senior team leaders

· Directly manage a team of people-leaders across field retail, service-plus, and delivery locations

· Set clear team targets and individual goals; hold teams accountable by driving performance

· Create a culture of employee engagement and recognition of high performers

· Represent Tesla in a professional and responsible manner when communicating with others both internally and externally

Drive Team Performance

· Set clear targets and plans on Customer Service, market sales and delivery pipelines; hold teams accountable by driving performance management with local leadership

· Use reports and dashboards to make actionable business recommendations to managers and executive leadership

· Proactively mediate and resolve any customer concerns or escalations that require additional leadership support

· Develop and execute daily, monthly, quarterly and yearly strategies to hit targets and drive profitability

· Drive increase margin in the Region

Reinforce Operational Standards

· Develop and reinforce high operational standards by coaching through and reinforcing targets

· Maintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teams

· Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location

· Partner with fleet logistics to optimize sales and delivery processes that promote customer experience

· Utilize reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changes

· Keep executive leadership informed through a regular cadence of emails and calls

· Help control expenses, including staffing, supplies, and services

Strategic Business Planning

· Build strong relationships with key stakeholders across real estate, charging, marketing, government affairs, retail operations, recruiting, HR, financial operations, and service to develop a market strategy

· Develop commercial awareness of market and partner with local communities, businesses, and Tesla owners to create opportunities for growth

· Collaborate with business partners to execute strategy for marketing initiatives, charging infrastructure, delivery center logistics, and real estate expansion

· Lead conversation to provide consistent feedback to internal teams regarding sales processes, capacity, throughput, and errors

· Perform additional responsibilities as assigned by management to meet business needs

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