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Vehicle Warranty

New Vehicle Limited Warranty

Your Model S or Model X is protected by a 4 year or 80,000 km (whichever comes first) New Vehicle Limited Warranty and 8 year or unlimited kilometre Battery and Drive Unit Limited Warranty. These warranties cover the repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla that occur under normal use during the coverage period.

Extended Service Agreement

The Extended Service Agreement covers the repair or replacement necessary to correct defects in the materials or workmanship of most parts manufactured or supplied by Tesla during the coverage period, excluding the vehicle’s lithium-ion battery and drive unit, which have their own separate warranty. Coverage is based upon the purchased agreement option and takes effect on the date that your original New Vehicle Limited Warranty expires.

2-Year Extended Service Agreement
2 years or 40,000 km, whichever comes first

4-Year Extended Service Agreement
4 years or 80,000 km, whichever comes first

Model S Purchased between 181 and 365 Days 1 Purchased after 365 Days 2
2-Year Extended Service Agreement HKD $16,500 HKD $20,000
4-Year Extended Service Agreement HKD $33,000 HKD $37,000
Model X Purchased between 181 and 365 Days 1 Purchased after 365 Days 2
2-Year Extended Service Agreement HKD $18,500 HKD $22,500
4-Year Extended Service Agreement HKD $37,000 HKD $41,000

1 Purchase price if purchased within 180 days of the vehicle’s date of initial delivery by Tesla is subject to additional taxes.
2 Purchase price if purchased after 365 days of the vehicle’s date of initial delivery by Tesla.

 


Frequently Asked Questions

What is the New Vehicle Limited Warranty?
Your Model S and X are covered by the New Vehicle Limited Warranty, which includes the Basic Vehicle Limited Warranty, the Supplemental Restraint System (“SRS”) Limited Warranty, and the Battery and Drive Unit Limited Warranty.

The Basic Vehicle Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of any Model S or X parts manufactured or supplied by Tesla that occur under normal use for a period of 4 years or 80,000 km) whichever comes first.

The SRS Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of the vehicle's seat belts or airbag system manufactured or supplied by Tesla that occur under normal use for a period of 5 years or 100,000 km, whichever comes first.

The Battery and Drive Unit Limited Warranty covers the repair or replacement of any malfunctioning or defective Model S or X lithium-ion battery for a period of 8 years or unlimited km, with the exception of the original 60 kWh battery (manufactured before 2015) that is covered for a period of 8 years or 200,000 km, whichever comes first. To provide you with even more assurance, the Battery and Drive Unit Limited Warranty will also cover damage to your vehicle from a battery fire even if it is the result of driver error, subject to certain exclusions.

What is the Tesla Extended Service Agreement?
Extended Service Agreements cover the repair or replacement necessary to correct defects in the materials or workmanship of most parts manufactured or supplied by Tesla during the coverage period, excluding the vehicle’s lithium-ion battery and drive unit, which have their own separate warranty. Coverage is based upon the purchased agreement option and takes effect on the date that your original New Vehicle Limited Warranty expires.

Can anyone purchase an Extended Service Agreement?
Owners (excluding 3rd party dealers and vehicles purchased from a 3rd party dealer) with Model S or X vehicles subject to the New Vehicle Limited Warranty which are still within the eligible purchase period can purchase the Extended Service Agreement.

What is the eligible purchase period for Tesla Extended Service Agreements, and what do they cover?
Tesla recommends you purchase the Extended Service Agreements between 181 and 365 days after the initial delivery by Tesla to you. Purchases made within the first 180 days are subject to additional taxes. You may purchase the Extended Service Agreement no later than 30 days or 1,600 km, whichever comes first, past the expiration of your New Vehicle Limited Warranty. The Extended Service Agreement covers the repair or replacement necessary to correct defects in the materials or workmanship of most parts manufactured or supplied by Tesla during the coverage period, excluding the vehicle’s lithium-ion battery and drive unit, which have their own separate warranty.

If I choose not to service my Tesla vehicle, will this void my warranty?
It is highly recommended that you service your Model S or Model X every 12 months or 20,000 km, whichever comes first. If you do not follow this recommendation, your New Vehicle Limited Warranty will not be affected. During the agreement period of the Extended Service Agreement, your coverage may be affected if recommended service is not performed. See the Extended Service Agreement Terms and Conditions for further details.

Do I have to take my vehicle to a Tesla Service Centre?
We recommend bringing your vehicle into a Tesla Service Centre for any service needs. If you choose to bring your vehicle to a non-Tesla shop for any maintenance or repairs, please be aware that if problems occur, this could affect coverage under your warranty.

Does the New Vehicle Limited Warranty transfer to the new owner if I sell my Model S or X?
Your New Vehicle Limited Warranty will follow your vehicle and be transferred to the new owner when a vehicle ownership transfer is performed through Tesla.

Can I transfer my Extended Service Agreement to the new owner if I sell my Tesla vehicle?
Yes, you can transfer the unused portion of your Extended Service Agreement with the sale of your vehicle. The agreement will transfer to the new owner when the vehicle ownership transfer is processed through Tesla. Please refer to the Extended Service Agreement Terms and Conditions for more information.

Can Extended Service Agreements be added to the cost of the vehicle when financing Model S or X?
Extended Service Agreements cannot be added to the total cost of your Model S or X, whether you are financing or not. These plans can only be purchased separately. Extended Service Agreements purchased within the first 180 days of ownership are subject to additional taxes.

Can I cancel my Extended Service Agreement? Can I upgrade or downgrade my Tesla Extended Service Agreement?
Yes, you can request to cancel your Extended Service Agreement at any time and receive a prorated refund, based on your claims history. Please refer to the Extended Service Agreement Terms and Conditions for more information. You cannot downgrade or upgrade your Extended Service Agreement once you have purchased.

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