支援服務

常見問題 - 訂購 Tesla

訂購車輛

Tesla 帳戶

正在準備運送

付款方式

配件

Financing and Leasing

換車

登記資訊

充電

Service and Warranties


訂購

How do I order a Tesla?

Visit our Design Studio to explore our latest options and place your order. The purchase price and estimated delivery date will change based on your configuration.

返回頂部

What incentives are available when purchasing a Tesla?

Learn more about available incentives.

返回頂部

我剛剛設計了我的Tesla並提交了我的訂單。接下來的步驟是什麼?

We will contact you when your car is assigned a Vehicle Identification Number (VIN) and is ready for delivery.

返回頂部

Can I edit my design after placing my order?

Yes, you can edit your design before your final invoice is issued in your Tesla Account. To log in to your Tesla Account, enter the email address and password you used to place your order. Any changes to your configuration may affect your delivery date.

返回頂部

If I place my order today, when can I expect to take delivery?

You can view your estimated delivery date in our Design Studio. The estimated delivery date depends on your configuration.

返回頂部

Can I cancel my order?

To cancel your reservation or order, contact a Tesla Advisor.

返回頂部

Can I add my friend’s referral link to my order?

Yes, you can add your friend’s referral link when placing your order. A referral link cannot be added after placing your order.

返回頂部

TESLA ACCOUNT

什麼是Tesla賬戶?

Your Tesla Account is the home for all your Tesla products. It includes owner resources, estimated delivery timing, registration information, guides and important updates. Visit your Tesla Account to upload required documents and submit your final payment. Please note that all information in your Tesla Account directly affects the spelling and punctuation on your registration documents.

返回頂部

交車準備

How can I prepare for delivery?

To prepare for delivery, review and submit the documents listed in your Tesla Account.

返回頂部

How do I get the Tesla app?

You can download the Tesla app in the App Store for iOS or Google Play for Android. Your car will be connected to the Tesla app within a few days of taking delivery.

返回頂部

Where will I take delivery of my car?

Your Tesla will be delivered in Greece. The exact delivery location will be communicated as your delivery date approaches.

返回頂部

交車時,何人必須在現場?

All persons listed on the registration and named on the finance contract must be present to sign at delivery. In this case, any finance documents must be signed and approved before collection.

返回頂部

What do I need to bring to delivery?

On collection, please remember to bring your Driver’s License or Passport.

返回頂部

Who should I contact for customer support after taking delivery?

After taking delivery, you can direct your service-related questions to Customer Support.

返回頂部

付款

我可以使用什麼方式付款?

You can submit your final payment by credit card.

返回頂部

How much do I owe before delivery?

We require the full balance to be paid, either personally or by way of guarantee from a financing institution before delivery. We provide an itemized breakdown of the final payment on the Motor Vehicle Purchase Agreement (MVPA) per your car’s configuration, including any applicable taxes and fees. After you have confirmed all delivery information, we will upload your MVPA to your Tesla Account under ‘My Documents'.

返回頂部

ACCESSORIES

How do I order accessories?

You can purchase charging equipment and vehicle accessories at your nearest Service Center.

返回頂部

貸款/租賃

Can I apply for financing or leasing?

You can review available financing options in the Design Studio.

返回頂部

換車

Can I trade-in my current vehicle?

Currently, we do not arrange trade-ins for orders placed from Greece.

返回頂部

登記

是否必須親自登記我的Tesla?

No. Tesla will arrange the registration of your vehicle before you take delivery.

返回頂部

CHARGING SOLUTIONS

How do I install home charging?

We recommend installing a Tesla Wall Connector for convenient charging at home. Please note that you will need to hire an electrician to perform the installation.

返回頂部

SERVICE/WARRANTIES

What kind of warranty does my Tesla come with?

Your Tesla is covered by the New Vehicle Limited Warranty which includes: Basic Vehicle Limited Warranty, Supplemental Restraint System (SRS) Limited Warranty, and Battery Limited Warranty.

返回頂部

What is Basic Vehicle Limited Warranty?

Basic Vehicle Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Tesla that occur under normal use. The duration of coverage depends on your car’s trim.

返回頂部

What is SRS Limited Warranty?

SRS Limited Warranty covers the repair or replacement necessary to correct defects in the materials or workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that occur under normal use. The duration of coverage depends on your car’s trim.

返回頂部

What is Battery Limited Warranty?

The Battery Limited Warranty covers the repair or replacement of any malfunctioning or defective Tesla battery. The duration of coverage depends on your car’s trim. To provide you with even more assurance, the Battery Limited Warranty will also cover damage to your vehicle from a battery fire even if it is the result of driver error, subject to certain exclusions.

返回頂部

Where can I schedule a service appointment in my region?

Tesla cars do not require regular maintenance, but if a Tesla Service visit is necessary, you can schedule appointments in the Tesla app only.

返回頂部

What if I find damages after delivery?

Your Tesla will be delivered according to our quality specifications. Once you confirm delivery of your car, this implies you accept vehicle interior and exterior quality. If you notice damages after taking delivery, you should schedule an appointment at your nearest Service Center using the Tesla app.

返回頂部

分享