· Continuously challenge status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success

· Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful

· Be self-aware, flexible and open-minded

· Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset

· Be an advocate for your customers and your team. Your success depends on theirs

· Involvement in recruiting, onboarding and training of new Service Support team members

· Hold regular 1:1 meetings with team direct reports to establish and report individual and team performance and metrics

· Hold annual (or applicable) individual performance reviews in line with company review processes.

· Provide escalation assistance to team colleagues and other departments as appropriate including out of hours/weekends

· Develop and evolve a strong working relationships with peers and stakeholders across the business

· Working with department peers and team members identify process and procedure opportunities to enhance and improve the customer experience

· Stay up to date with latest product specifications etc. and assist educating the team on updates, new developments etc.

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