Support end-to-end delivery of MyEHS programs and releases—scope, milestones, dependencies, risks, and outcomes—in partnership with product, engineering, and EHS&S stakeholders
Provide high-volume user support through AI agents and in-person conversations, triaging issues, coaching users, and escalating systemic problems with clear root-cause context
Engage non-technical stakeholders across manufacturing, service, and energy teams; translate workflows, constraints, and feedback into actionable requirements
Plan and execute user acceptance testing (UAT) for MyEHS features and integrations, validating real-world scenarios before go-live and driving defect closure to ship quality
Design, build, and iterate AI-assisted support and operational workflows that reduce time-to-resolution while preserving accuracy, escalation paths, and auditability
Support stakeholder alignment across regions and functions—status, trade-offs, adoption risks, and decisions—so priorities stay clear and delivery stays predictable
Use hands-on technical judgment (systems, data, tooling, and process) to unblock work yourself when possible, improve operating rhythms, and raise the bar on support quality and program execution

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