Support
Connectivity
Connectivity is an important part of all Tesla cars, further enhancing the driving experience by providing access to features that require data usage — including streaming music and media, live traffic visualization and more.
All cars come with Standard Connectivity which provides access to most connectivity features over Wi-Fi only, in addition to basic maps and navigation and music streaming over Bluetooth®.
Premium Connectivity provides the ability to access all connectivity features over cellular, in addition to Wi-Fi, for the most intuitive and engaging ownership experience. Premium Connectivity is available as a monthly subscription of $9.99 and can be purchased at any time from your vehicle touchscreen or your Tesla app. Orders of Model S, Model X and Model 3 will receive a Premium Connectivity trial at delivery.
If you own a Tesla vehicle for personal use, you can subscribe to Premium Connectivity from your vehicle touchscreen or your Tesla app. If you are driving a company vehicle, contact your vehicle provider for more information.
Connectivity Packages
| Connectivity Packages | Standard Included |
Premium |
|---|---|---|
| Navigation | ✓ | ✓ |
| Live Traffic Visualization | - | ✓ |
| Satellite-View Maps | - | ✓ |
| Video Streaming*⁺⁺ | - | ✓ |
| Caraoke* | - | ✓ |
| Music Streaming*⁺ | - | ✓ |
| Internet Browser* | - | ✓ |
* Accessible over Wi-Fi for Standard Connectivity
*⁺ A paid subscription to streaming services is required to access music and media streaming
For Model S and Model X with second row display, this includes second row in-drive video streaming. Some features such as Caraoke and video streaming are not supported on some cars based on hardware configuration. Review your vehicle firmware release notes to confirm feature availability in your Tesla.
Frequently Asked Questions
Purchase
How do I subscribe to Premium Connectivity?
If your vehicle is eligible, you can subscribe to Premium Connectivity from your vehicle touchscreen or the Tesla app.
To subscribe to Premium Connectivity from your vehicle touchscreen:
- On your vehicle touchscreen, tap 'Controls.'
- Tap 'Upgrades.'
- If your vehicle is eligible, you will see an option to subscribe to Premium Connectivity.
- To subscribe, select 'Swipe to Purchase.' Your Premium Connectivity features will be available once your vehicle is parked and has completed the necessary software update.
- If you do not have a billing address or credit card on file, complete your subscription purchase in the Tesla app.
Note: Your vehicle must be on software update 2021.40.5 or later to subscribe from your vehicle touchscreen.
To subscribe to Premium Connectivity from the Tesla app:
- Open the Tesla app.
- Tap 'Upgrades.'
- At the top of your screen, tap 'Subscribe.'
- Tap the checkbox next to Premium Connectivity.
- Tap 'Subscribe.'
Where are Premium Connectivity subscriptions available?
Premium Connectivity subscriptions are currently available to eligible customers in the countries listed below.
| North America | United States and Canada |
| Europe | Austria, Belgium, Czech Republic, Denmark, Germany, Spain, France, Finland, United Kingdom, Switzerland, Sweden, Ireland, Italy, Iceland, Luxembourg, Netherlands, Norway and Portugal |
| Asia Pacific | China Mainland, Australia, New Zealand, Hong Kong, Macau, Japan and South Korea |
Who is eligible for a Premium Connectivity subscription?
All Model S, Model X and Model 3 ordered on or after July 1, 2019 can subscribe to Premium Connectivity. All cars ordered on or before June 30, 2019 receive Premium Connectivity automatically for the lifetime of the car (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).
| Model | Ordered on or before June 30, 2019 |
Ordered on or after July 1, 2019 |
|---|---|---|
| Model S Model X |
Free Premium Connectivity | Eligible for Premium Connectivity subscription |
| Model 3 with Premium Interior | Free Premium Connectivity | Eligible for Premium Connectivity subscription |
| Model 3 Standard Range Model 3 Standard Range Plus Model 3 Rear-Wheel Drive |
Not Applicable | Eligible for Premium Connectivity subscription |
* Used cars ordered on or after January 16, 2020 are eligible for Premium Connectivity subscription.
How much do Standard Connectivity and Premium Connectivity cost?
Standard Connectivity is included on all Tesla cars, at no additional cost. Premium Connectivity is available as a monthly subscription that can be purchased in the Tesla app.
Can I cancel my Premium Connectivity?
Yes. You can cancel your Premium Connectivity subscription at any time in the Tesla app. Monthly subscription payments will not be prorated. After your cancellation is processed, you will continue to have Premium Connectivity features for the remainder of the current billing period.
To cancel your subscription in the Tesla app:
- Open the Tesla app.
- Tap 'Upgrades' > 'Manage Upgrades.'
- Find Premium Connectivity, tap 'Manage.'
- Next to Premium Connectivity, tap 'Cancel.’
How can I find my receipt for my Premium Connectivity subscription?
Find your Premium Connectivity receipt in the Tesla app or your Tesla Account.
To find your receipt in the Tesla app:
- Open the Tesla app.
- Tap 'Upgrades' > 'Manage Upgrades.'
- Find Premium Connectivity, tap 'Manage.'
To find your receipt in your Tesla Account:
- Sign in to your Tesla Account.
- Select ‘Manage’ next to your vehicle.
- Select ‘Glovebox’ to view your receipts.
Can I receive a refund of my Premium Connectivity subscription if I cancel it in between billing cycles?
No. You cannot receive a partial or full refund for your Premium Connectivity subscription. You can cancel your Premium Connectivity subscription at any time and will continue to receive Premium Connectivity features for the duration of the billing cycle before returning to Standard Connectivity at the end of the billing period.
Features
Will cars with Standard Connectivity still receive over-the-air software updates?
Yes. All cars have access to over-the-air software updates. Learn more about over-the-air software updates and how to check for the latest version.
Will Standard Connectivity affect in-car maps and routing?
No. All cars with Standard Connectivity will continue to receive the same core maps & navigation functionality as cars with Premium Connectivity, including traffic-based routing, Trip Planner and Supercharger stall availability. Premium Connectivity will add satellite-view maps and live traffic visualization.
What music & media are available with Standard Connectivity?
Standard Connectivity offers Bluetooth® pairing, FM radio, Sirius XM capability in North America (for XM-enabled and configured cars) and playback from a USB drive.
Premium Connectivity is required for in-car streaming music & media over cellular.
A paid subscription to streaming services is required to access music and media streaming for both Standard and Premium Connectivity.
Do connectivity plans affect Autopilot?
No. If the car’s software is kept up to date, connectivity plans will not affect Autopilot. As a reminder, all cars have access to over-the-air software updates.
Note: Important safety updates will continue to be available over the car’s cellular connection.
Can I get Premium Connectivity features by using a mobile hotspot?
Some features that are available to Standard Connectivity owners over Wi-Fi such as video streaming, Caraoke and the internet browser may also be accessed over mobile hotspots, subject to fees and restrictions of your mobile carrier.
Is there any limitation on excessive data use?
Yes. In some cases where data usage is deemed as excessive and exceeds a fair daily usage, we reserve the right to reduce connectivity bandwidth. Review the terms and conditions to learn more.
Details
How do the new connectivity options impact current Tesla owners?
All Tesla cars ordered on or before June 30, 2019 will continue to have access to their existing Premium Connectivity features at no cost for the lifetime of the car (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network). As additional features and services become available in the future, owners will have the opportunity to upgrade their connectivity plan.
How are used Tesla cars affected by this policy?
All used Tesla cars that are eligible for Premium Connectivity according to the above mentioned table, purchased on or before January 15, 2020, will continue to have the Premium Connectivity features described above at no cost for the lifetime of the car, and will be active for future owners if sold privately (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).
All used Tesla cars purchased on or after January 16, 2020 will receive Standard Connectivity and are eligible to upgrade to Premium Connectivity. A 30-Day trial of Premium Connectivity is provided on delivery and can be upgraded to Premium Connectivity from the Tesla app.
What connectivity package applies to Tesla cars purchased privately and have transferred ownership?
Tesla cars purchased privately or via third-party that are eligible for Premium Connectivity according to the above mentioned table, and have transferred ownership on or before January 20, 2020, will have free Premium Connectivity for the lifetime of the car (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).
Tesla cars purchased privately or via third-party and have transferred ownership on or after January 21, 2020 that do not have lifetime Premium Connectivity or an active Premium Connectivity trial will receive a 30 day trial of Premium Connectivity before being eligible for subscription. The trial will commence on the date ownership transfers and requires the buyer to notify us of such date. The trial cannot be postponed or rescheduled.
Will there be a trial period for Premium Connectivity?
All Model S, Model X and Model 3 ordered on or after July 1, 2019 will receive a Premium Connectivity trial beginning on the day of delivery. After the trial ends, Premium Connectivity will be available as a subscription via your Tesla app.
| Order Type | Premium Connectivity Trial Eligibility |
|---|---|
| New orders of Model S and Model X on or after July 1, 2019 | Yes, one year starting from delivery date |
| Inventory orders of Model S and Model X on or after July 1, 2019 | Yes, one year starting from delivery date |
| New orders of Model 3 ordered on or after October 15, 2021 | Yes, 30 days starting from delivery date |
| Inventory orders of Model 3 ordered on or after October 15, 2021 | Yes, 30 days starting from delivery date |
| Used car orders on or after January 16, 2020 | Yes, 30 days starting from delivery date |
| Tesla cars purchased privately and transferred ownership on or after January 21, 2020 without an active Premium Connectivity trial | Yes, 30 days starting from ownership transfer date |
| Tesla cars purchased privately and transferred ownership on or after January 21, 2020 with an active Premium Connectivity trial | Yes, for the duration of the initial trial period |
How will I be notified when my Premium Connectivity trial is about to expire?
We will send you an email notification with information on how to subscribe to Premium Connectivity in the week before your trial expires.
How do I check if I have Premium Connectivity?
Confirm your Connectivity subscription status in the Tesla app.
What’s the difference between Wi-Fi and cellular connectivity?
Cellular connectivity is a wireless data connection and only requires that you’re within range of a cell phone tower — similar to how a smart phone works.
Wi-Fi connectivity requires proximity to a router — similar to how a laptop connects to your Wi-Fi at home.
Is Tesla providing the network for connectivity?
No. Your connectivity network is provided by your local telecommunications company and Tesla is not responsible for the connectivity quality or coverage.