Tesla App Support
Download the Tesla app for iPhone or Android to remotely monitor and control your Tesla vehicle with your phone. After downloading and installing the application, use your Tesla account email address and password to connect to your vehicle.
Trouble with the app?
Your Tesla car, Powerwall or Powerpack must be delivered or installed for you to have app access. Car owners must have mobile access enabled in order to use the mobile app. You can enable and disable mobile access by going to ‘Controls’ and then ‘Safety & Security’ on your car touchscreen.
Powerwall owners must have their Powerwall registered, which is usually completed by technicians at the time of installation, in order to use the mobile app. Powerpack owners are granted access after commissioning by the Tesla team.
If you are having issues after your car has been delivered or after your Powerwall has been installed, first make sure that you are using the correct email address or password. To reset your password, please follow the instructions here. If this does not work email ServiceHelpAPAC@tesla.com to request a temporary password.
If you are a Powerwall owner and your Powerwall was not registered at the time of installation, you can now complete Powerwall registration here.
Powerpack owners should submit any inquiries about the Tesla mobile app experience via the Online Support and Ticketing Portal at https://energysupport.tesla.com. Account creation may be required to submit a ticket for resolution.
If you're experiencing performance issues with the app, the following troubleshooting steps can also be used:
- Logging out and logging back in
- Deleting and reinstalling the app
- Powering off your phone completely, and powering it back on
Features for Vehicle Owners
Download the Tesla app and explore the features available.
Unlock and drive your Tesla vehicle without your key.
Check current range, charge status, and receive charging complete notifications.
Remotely vent your roof or turn on the climate control system.
Never forget where you parked again.
Restrict access to your vehicle when handing over to valet: Hiding all personal data from your touchscreen, limiting maximum speed and performance your Tesla can achieve, and locking your front trunk and glove compartment to safely conceal valuables.
If you would like to add an additional user to your Tesla mobile app, with their own unique login details, you should first create a Tesla Account in their name. Then email us at ServiceHelpAPAC@tesla.com with the following information:
- Full VIN of the car
- First and last name of the user
- Their Tesla-registered email address
- Their phone number
- Their mailing address
The user will receive an email to validate their access. This can take up to 3-5 business days. Please keep in mind that this will grant the additional user access only to the Tesla mobile app, and allow them to monitor and control the vehicle.
If you have any questions about the Tesla app, contact our 24/7 Customer Support team by email at ServiceHelpAPAC@tesla.com.
Features for Powerwall Owners
Monitor your solar, Powerwall and home energy use in real time, and receive notifications about utility power outages.
Track how much energy you self-generate from solar and Powerwall, which reduces your reliance on utility grid power.
View a live graph of your daily, weekly, monthly or annual energy generation and consumption, which gives you full visibility in your home’s energy ecosystem.
View a history of utility power outages. You can track the day and duration of the outage.
Select between two modes, Self-Powered or Backup only. By selecting Self-Powered mode, Powerwall will store solar during the day and power your home at night. You also have the capability to set a backup reserve. If there is bad weather and you anticipate an outage, you can select Backup only, which reserves 100% of Powerwall for an outage.
Features for Powerpack Owners
Monitor your Powerpack, solar and site energy consumption in real time.
View a live graph of your daily, weekly, monthly or annual energy generation and consumption, as well as Powerpack charge and discharge activity.
Power Outage Notification
Receive real-time notifications of power outages and know when Powerpack begins powering your site.