Support

Tesla Account

Your Tesla Account includes owner resources, guides and important updates. If needed, you can reset your password. For general questions about your account, visit Tesla Account Support.

Tesla App

Download the Tesla app and pair your phone to remotely monitor and control your Tesla.

Charging

The most convenient way to charge is at home. Learn more about charging connectors. While navigating, explore charging options along your route through our Trip Planner.

Model 3

Model S and Model X

Range

Range is the distance your Tesla can travel on a single charge. You can view range as the amount of energy your battery has stored at a given point in time. Learn more about Range Tips.

Driving in Cold Weather

You can prep your Tesla for cold temperatures from your Tesla app or car touchscreen. Follow our Winter Driving Tips for improving your car’s performance in cold weather.

Scheduling Service

Guidance on minor troubleshooting and repairs can be found in the Do It Yourself Guides. If a service appointment is required, the only way to schedule a service appointment is in the Tesla app. Select your desired service, add notes and photo or video and select your desired date, time and location. If available, you can select Mobile Service to have a technician come to a location convenient to you, rather than visit a Service Center.

Software Updates

Every Tesla gets better over time with over-the-air software updates that introduce new features and enhance existing functionality. To ensure you can quickly download and receive updates, connect to Wi-Fi. Tap the Wi-Fi icon from the status bar at the top of the touchscreen, locate your desired Wi-Fi connection and login as normal.

Autopilot

Autopilot is a suite of driver assistance features that can be purchased before you buy your car or after its been delivered, and brings new functionality to your Tesla that makes driving safer and less stressful.

If your car is equipped with Autopilot hardware, Automatic Emergency Braking automatically applies full braking in situations where a collision is considered imminent by the forward-looking camera and the radar sensor.

Touchscreen

Your touchscreen will only turn off when you power off your car. You can always adjust the brightness and Day/Night setting in Controls > Display, as well as temporarily darken the screen for cleaning. Learn more about your Touchscreen.

Vehicle Accessories

To order vehicle accessories, visit your nearest Service Center.

Vehicle Warranty

Your new vehicle is protected by a New Vehicle Limited Warranty. If you purchased a used vehicle through Tesla, review what is covered through the Used & Extended Used Vehicle Limited Warranty.

Roadside Assistance

Roadside Assistance is committed to providing you with emergency roadside service 24/7. Tap "Service" on your touchscreen to view contact information for Road Assistance at any time.

Owner’s Manual

To access your Owner’s Manual, tap "Service" on your touchscreen.

Additional Support

For additional information about your Tesla, review our Order & Delivery Frequently Asked Questions and contact us.