Service Visit Information
- Schedule a Service Appointment
- Preparing for Your Mobile Service Appointment
- Preparing for Your Appointment at a Service Center
- Frequently Asked Questions
Schedule a Service Appointment
In the Tesla app, follow these steps to schedule a service appointment:
- Select 'Service’ on the home screen of your Tesla app.
- Select the topic(s) that you would like addressed.
- On the 'Details' screen, include:
- A detailed description of what you’re experiencing with your car. This is required. Please include information such as the date and time the concern(s) last occurred and the frequency of the concern.
- Photos related to the topic (max file size 50mb, up to 5 photos per appointment). Photos are optional, but very helpful. If you’re unable to upload pictures while scheduling your service appointment, you can add them later by visiting the ‘Confirm’ and/or ‘Details’ screen.
- Enter the address at which you would like to receive service. Based on your service request and availability, you will be presented with Mobile Service or Service Center appointment options.
- Confirm the day and time that works best for you.
- Ensure the pre-populated contact information is current. We recommend you include a mobile phone number if you would like to receive automated SMS updates.
To reschedule your Service appointment, select 'Service' on the home screen of your Tesla app and click the blue 'Edit' button next to 'Date & Time.'
To cancel your Service appointment, select 'Service' on the home screen of your Tesla app and select the 'Cancel' button at the bottom of the screen. Select ‘Yes’ to confirm.
To add more information or an additional topic, select ‘Service’ on the home screen of your Tesla app and click the blue 'Edit' button.
Preparing for Your Appointment at a Service Center
With remote diagnostics, we can pre-diagnose repairs and order parts to prepare for the appointment. Our Service team may contact you before your appointment to gather additional information. For any visits related to charging, make sure you bring your charging cable with you.
Please have your key fob and key card at the appointment. When you arrive at the Service Center for your appointment, you will be assisted by a Service Advisor for a quick check-in. You may be asked to test drive with a Technician to demonstrate the service concern.
During the service appointment, you can check your car’s status on the Tesla app. App status updates will be available to all customers soon. The Tesla app will show the repair and parts status, when the service is complete and also send a push notification when your car is ready for pick-up.
If your car is in Service for a repair under warranty, which takes more than four hours, Tesla will offer alternative transport, subject to availability. For collision damage and body repair out-of-warranty, we recommend contacting your insurance company. The use of a Tesla loaner car is restricted to the country of Service and is subject to a maximum daily mileage limit.
Any mileage driven over this limit, as well as fees related to parking, speeding, toll roads or damages, are at your own cost. Tesla will process the payment of tickets and fines on your behalf. In addition to the ticket or fine, you will be charged an administrative fee of 17 GBP (excl. VAT) per payment.
Tesla cannot guarantee the availability of a loaner car and reserves the right to provide alternative methods of transportation if appropriate.
Picking up Your Car
The Service Center will provide you with an estimated date and time to pick up your car. If this changes, a member of the Service team will contact you. If you scheduled your appointment in the Tesla app, you will be notified of the estimated completion time in the app. In addition, you will receive a push notification once your car is ready for pickup, as well as a text message from the Service Center.
Preparing for Your Mobile Service Appointment
With Mobile Service, you can schedule a service appointment at a location and time of your choice. Learn more about how you can prepare for your upcoming Mobile Service appointment.
Does my Tesla need annual maintenance service?
We recommend that you check your Owner's Manual for the latest maintenance recommendations for your Tesla.
What is Mobile Service?
Mobile Service is currently available throughout Europe and continues to rapidly expand coverage worldwide. Tesla is able to complete certain service requests through Mobile Service which allows you to choose a location, such as your home. A Mobile Service Technician will provide service at the location you specify.
What if there are no available appointments times that work for me?
If you can’t make any of the available appointments at your nearest Service Center, you can check availability at another location using the Tesla app.