The Supercharger network enables long distance travel. Stations are strategically placed to minimise stops and are conveniently located near desirable amenities like restaurants, shops and WiFi hot spots. Each station contains multiple Superchargers to get you back on the road quickly.
Below are additional program details which apply to Tesla vehicles under the Supercharger program.
- Model S and X receive 400 kWh (~1,000 miles) of Supercharger credits annually.
- For usage above the complimentary annual credits provided, a small fee applies.
- Model 3 does not receive annual Supercharger credits, and a small fee applies to Supercharge.
- In North America, pricing is fixed within each state or province. Internationally, pricing is fixed within each country. All prices include taxes and fees.
- Where possible, owners are billed per kWh (kilowatt-hour), which is the most fair and simple method. In other areas, we bill for the service per minute.
- When billing per minute, there are two tiers to account for changes in charging speeds, called “tier 1” and “tier 2”.
- Tier 1 applies while cars are charging at or below 60 kW and tier 2 applies while cars are charging above 60 kW. Tier 1 is half the cost of tier 2.
- Tier 1 also applies anytime your vehicle is sharing Supercharger power with another car.
- Supercharger pricing information may be viewed on the touchscreen and is summarized below.
Supercharging is simple and convenient—just plug in and charge up. Supercharging history is automatically populated in your Tesla Account showing the credits used or, if applicable, the amount billed. Tesla is committed to ensuring that Supercharger will never be a profit center.
#highSpeedCost# per minute above 60 kW
#lowSpeedCost# per minute at or below 60 kW
Frequently Asked Questions
If I don't use my 400 kWh of annual credits will they roll over to the next year?
Unused credits do not roll over to the next year. Credits are reset to 400 kWh each year, on the anniversary of the delivery date. If the car transfers ownership, credits are reset on the date of the transfer.
How are customers billed if they use all of their free annual credits?
Customers are billed automatically via a credit card linked to their website account. After each Supercharger session, customers can view the session details online. Supercharger history and downloadable invoices may also be viewed online. For more details, see our Payment Terms for Services.
Why do some locations bill per kWh and some per minute?
Tesla believes that owners should pay for energy delivered to the vehicle and therefore we price the service on a per kilowatt-hour (kWh) basis for the global network. In some regions, regulations and requirements make it difficult for companies that are not utilities to sell electricity for vehicle charging per kWh. In these places, we offer the Supercharger service at a per minute price, with two tiers to account for the dynamic charge rate.
How do I know if my car has surpassed the free Supercharging credits?
To check your vehicle’s Supercharger credit status, please view your Tesla Account or contact Tech Support at (877) 798-3752 (international phone numbers).
How much does Supercharging cost Tesla?
Our costs vary based on both operational and electricity costs but Supercharging is offered to our customers below the price that it costs us to provide the service. Similar to our Service Centres, this will not be a profit center for Tesla.
Where are the current and upcoming Supercharger stations?
Superchargers enable long distance travel and are conveniently located along the most popular routes in North America, Europe and Asia. Additional stations will open throughout the year. Please refer to the projected Supercharger map for current and upcoming stations. To find the station nearest you, visit our interactive map.
How do I use the Supercharger Network?
Simply park and plug in your vehicle using the connector at the Supercharger post. Once plugged in, the vehicle's charge port will flash green to indicate that charging has started. You can monitor charging progress on your instrument panel or Tesla App.
How should I plan a trip using Superchargers?
Built-in Trip Planner automatically routes you through Superchargers to your destination. In addition, all Supercharger locations are displayed in your Tesla vehicle's Maps and Navigation to assist with route planning.
Where exactly is the Supercharger station on the property?
Supercharger stations are GPS located in your vehicle's touchscreen navigation. Your vehicle's Navigation will route to the nearest entrance and you can zoom in on the map to find the exact location of the station.
How does Tesla decide where to put Supercharger stations?
Tesla Superchargers enable long distance travel along major highways. We use precise energy modeling and locate Superchargers near amenities, such as hotels, restaurants and shopping areas. Attract Tesla drivers to your property by hosting a Supercharger station. You may submit your property suggestion here.
Are Superchargers always open?
Supercharger stations are open for charging 24-hours a day, however, nearby amenities are subject to business hours.
I am not Supercharging as quickly as I expected. What could be happening?
Your vehicle and the Superchargers communicate to select the appropriate charging rate for your car. Supercharging rate may vary due to battery charge level, current use of the Supercharger station and extreme climate conditions. Your vehicle charges faster when the battery is at a lower state of charge and charging slows down as it fills up. Depending on your destination, charging to completely full is often not necessary.
Does Supercharging affect my battery?
The peak-charging rate of the battery may decrease slightly after a large number of high-rate charging sessions, such as those at Superchargers. To ensure maximum driving range and battery safety, the battery charge rate is decreased when the battery is too cold, when it is nearly full or when its condition changes with usage and age. These changes in the condition of the battery may increase total Supercharger time by a few minutes over time.
How can I maximise power and reduce charge time at a Supercharger?
Each charge post is labeled with a number and letter, either A or B (e.g. 1A, 1B, 2A, 2B). When possible, select a charge post with a unique number that is not currently connected to a vehicle. When a unique number isn’t available, the Supercharger cabinet has technology to share available power between charge posts A and B. To maximise power, park at a Supercharger shared with a car that is nearly done charging.
How do I know if my Tesla can Supercharge?
Contact our service department at (877) 798-3752 (international phone numbers) if you would like to enable or confirm your access to the Supercharger Network.
What do I do if I have an issue while Supercharging?
Please call Tech Support at (877) 798-3752 (international phone numbers).
How long can I park at a Supercharger?
Once your vehicle has reached the range necessary to get to your next destination, please move your vehicle so other drivers can charge. Vehicles parked at a Supercharger beyond an active charge session will be subject to idle fees. Learn more about idle fees.
As a commercial driver or operator, can I utilise the public Supercharger Network?
With the introduction of our Supercharger Fair Use Policy, we ask that vehicles used for commercial purposes not use the public Supercharger Network. If you are an interested commercial operator, please reach out to us so we can help recommend charging solutions that meet your business’ needs. Keeping the Supercharger Network available for non- commercial users will have a lasting positive impact on the Supercharger Network and Tesla customers as a whole.
A non-Tesla car is parked in a Supercharger stall, what should I do?
Most Supercharger stalls are reserved for Tesla charging but some stalls allow for time restricted general parking. Please be aware of stall signage and if a non-Tesla vehicle is blocking a reserved Supercharger stall, please notify us at (877) 798-3752 (international phone numbers).
Is it okay to Supercharge in the rain and snow?
Tesla vehicles are designed to charge in inclement weather including rain and snow. Charging times may vary in extreme climate conditions.