There are over 30,000 global Superchargers conveniently placed along popular travel routes, located near amenities such as restaurants, shops, restrooms and Wi-Fi hot spots. Each site has multiple Superchargers to get you charged and back on the road quickly.
When should I use a Supercharger?
Superchargers are ideal for long distance travel and are designed to charge your Tesla quickly so you can get back on the road. For daily commutes or local driving needs, you can also install a private charger.
How do I charge my vehicle with a Supercharger?
Plug the charging connector into your vehicle charge port. Once successfully plugged in, the charge port LED will flash green to indicate that charging has begun.
Should I charge to 100%?
Your vehicle will recommend the needed charge level to get to the next Supercharger on your route. To reduce congestion at high-use Superchargers, your vehicle’s charge limit may be automatically adjusted to 80%. You can manually increase the charge limit after plugging in by using the vehicle touchscreen or Tesla app.Back to Top
Locating a Supercharger
How can I locate available Supercharger sites?
The interactive Trip Planner in your vehicle can help you locate a Supercharger site while you're on the road. To enable Trip Planner, touch 'Settings' > 'Navigation' > 'Trip Planner' on your touchscreen.
Once you have selected a site, your vehicle’s navigation will automatically route you to the nearest entrance of the property. You can then zoom in on the map to find the exact location of the station. Tap on the station’s red lightning bolt icon on your touchscreen if additional information is needed.
Are Superchargers always open?
Almost all Supercharger stations are open for charging 24 hours a day, although nearby amenities are subject to business hours.
If a Supercharger station does have limited hours, this will be displayed on the touchscreen when the site is selected.
Where exactly is the Supercharger station on the property?
Supercharger stations are GPS located in the touchscreen navigation. Your vehicle's navigation will route to the nearest entrance and you can zoom in on the map to find the exact location of the station. If additional instructions are needed, they can be displayed when you tap on the station’s red pin. Additional instructions may include a gate code, details on the parking level, peak hours and more.Back to Top
Payments and Fees
How much is Supercharging?
Supercharging is free in Macau.
What are idle fees?
Supercharger idle fees are a fleet-wide initiative to ensure a frustration-free charging experience for all Tesla drivers.
Superchargers are designed for fast charging and therefore, should only be used for as long as it takes to charge a vehicle. If a vehicle parks at a Supercharger past a full charge being reached, idle fees start being charged. If the vehicle is moved within five minutes of the vehicle reaching a full charge, the idle fee is waived.
How does payment work?
Payment is automatically processed from the payment method in your Tesla Account.
Can I change or remove my payment method?
You can add, update and remove Supercharging payment methods from your Tesla Account. However, there always needs to be a primary payment method on file in your Tesla Account to successfully purchase Supercharging.
To add, update or remove a payment method:
How do I know if I have an unpaid balance?
Sign in to your Tesla Account. If you have an unpaid balance, you will see a reminder that your Supercharging balance is due. Select 'Pay Now.'Back to Top
I am not Supercharging as quickly as I expected. What could be happening?
Your vehicle and Superchargers communicate to select the appropriate charging rate for your vehicle. Supercharging rates may vary due to battery charge level, current use of the Supercharger station and extreme climate conditions.
Your vehicle charges faster when the battery is at a lower state of charge; charging slows down as the battery fills up. Depending on your destination, fully charging your battery is often not necessary.
What do I do if I'm experiencing a problem while using a Supercharger?
Superchargers are monitored closely and regularly serviced by our Tesla Service Technicians to address any technical issues as quickly as possible.
If you are experiencing problems with your charging cable, our do it yourself guides can provide insight on how to fix this quickly.
If the problem persists and you are unable to troubleshoot on your own, contact Customer Support.Back to Top
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