Connectivity

If your vehicle is eligible, you can subscribe to Premium Connectivity from the Tesla app or your vehicle’s touchscreen.

To subscribe to Premium Connectivity from the Tesla app, follow these steps:

1. Open the Tesla app.
2. Select your vehicle.
3. Tap 'Upgrades.'
4. Tap 'Software Upgrades.'
5. Tap 'Add' next to Premium Connectivity.
6. Select the billing option.
7. Tap 'Checkout.' Then, confirm your payment details and complete the payment process.

Note: To access this feature in the Tesla app, make sure you have the latest version of the Tesla app.

To subscribe to Premium Connectivity from your vehicle’s touchscreen, follow these steps:

1. On your vehicle’s touchscreen, tap 'Controls.'
2. Tap 'Upgrades.'
3. If your vehicle is eligible, you will see an option to subscribe to Premium Connectivity.
4. To subscribe, select 'Swipe to Purchase.' Your Premium Connectivity features will be available once your vehicle is parked and has completed the necessary software update.
5. If you do not have a billing address or credit card on file, complete your subscription purchase in the Tesla app.

Note: To subscribe from your vehicle’s touchscreen, make sure your vehicle has the latest software version.

To update the payment method for your Premium Connectivity subscription, follow these steps:

1. Open the Tesla app.
2. Tap ‘Upgrades.’
3. Tap ‘Manage.’
4. Tap ‘Premium Connectivity.’
5. Select the desired payment method from the dropdown.

Payment methods changed through your Wallet in the Tesla app or through your Tesla Account do not automatically change payment on an active vehicle subscription.

To download and view your Premium Connectivity subscription invoices, follow these steps:

1. Open the Tesla app.
2. Tap ‘Upgrades.’
3. Tap ‘Manage.’
4. Tap ‘Subscription.’ The invoices will be located at the bottom of the screen.

You can also download subscription invoices in your Tesla Account by going to ‘Manage Car’ > ‘Documents.’

Once you purchase a subscription, the payments will start either immediately or after the end of your trial period if applicable.

Yes. You have the option to edit or add additional methods of payment. Only one payment method can be used for each subscription, but you can use different payment methods for different subscriptions.

Based on your Tesla vehicle and your order date, eligibility of a Premium Connectivity subscription may vary.

Model S and Model X

All Model S and Model X vehicles ordered on or after July 1, 2019 are eligible for a Premium Connectivity subscription.

Model 3 and Model Y

All Model 3 and Model Y vehicles ordered on or after July 1, 2019 are eligible for a Premium Connectivity subscription. Model 3 with Premium Interior vehicles ordered before July 1, 2019 will have received free Premium Connectivity.

Note: All vehicles ordered before July 1, 2019 receive Premium Connectivity automatically for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

Standard Connectivity is included in your vehicle, at no additional cost, for eight years beginning on the first day your vehicle was delivered as new by Tesla or the first day it is put into service (for example, used as a demonstrator or service vehicle), whichever comes first. If you are purchasing a Certified Pre-Owned vehicle, you will be notified of how long your vehicle will include access to Standard Connectivity. Premium Connectivity is available as a monthly subscription. Find pricing for a Premium Connectivity subscription from your vehicle's touchscreen or the Tesla app.

Yes. You can cancel your Premium Connectivity subscription at any time in the Tesla app.

Download the Tesla app below to cancel your subscription from the Tesla app.

To cancel your Premium Connectivity subscription, follow these steps:

1. Open the Tesla app.
2. Tap ‘Upgrades’ > ‘Manage.’
3. Find Premium Connectivity, tap ‘Manage.’
4. Tap ‘Cancel Subscription.’

Note: If you cancel your Premium Connectivity subscription, monthly subscription payments will not be prorated. After your cancelation is processed, you will continue to have Premium Connectivity features for the remainder of the current billing period.

Find your Premium Connectivity receipt in the Tesla app.

To find your receipt in the Tesla app:

1. Open the Tesla app.
2. Tap 'Upgrades' > 'Manage Upgrades.'
3. Find Premium Connectivity, tap 'Manage.'

No. Change of mind refunds are not available for subscriptions. You can cancel your Premium Connectivity subscription at any time and will continue to receive access to Premium Connectivity features for the duration of the billing cycle.

These refund terms do not exclude or limit any statutory rights you may have under applicable laws, such as the Australian Consumer Law.

No. Your Premium Connectivity subscription cannot be transferred to another vehicle. You can cancel your current Premium Connectivity subscription and, if your other vehicle is eligible, you can subscribe to Premium Connectivity from the other vehicle’s touchscreen or the Tesla app.

Yes. If you are leasing your vehicle with Tesla, you can subscribe to Premium Connectivity as well as manage your payment method.

You can subscribe to Premium Connectivity from the Tesla app by following these steps:

1. Open the Tesla app.
2. Select your vehicle.
3. Tap 'Upgrades.'
4. Tap 'Software Upgrades.'
5. Tap 'Add' next to Premium Connectivity.
6. Select the billing option.
7. Tap 'Checkout.' Then, confirm your payment details and complete the payment process.

If you are leasing your vehicle with a third party, contact them directly to confirm if you are assigned as the payer for subscriptions. If not, ask your lessor to assign you as the primary payer in your Tesla Account, which will allow you to subscribe to Premium Connectivity and manage your payment methods directly from the Tesla app.

Note: If your leased vehicle is removed from your Tesla Account, access to your Premium Connectivity receipt in the Tesla app will be restricted. To retrieve your receipt, contact the Customer Support team.

Yes. All vehicles have access to over-the-air software updates. Learn more about over-the-air software updates and how to check for the latest version.

Yes. All vehicles with Standard Connectivity will continue to receive the same core maps and navigation functionality as vehicles with Premium Connectivity, including traffic-based routing, Trip Planner and Supercharger stall availability. Standard Connectivity is included in your vehicle, at no additional cost, for eight years beginning on the first day your vehicle was delivered as new by Tesla or the first day it is put into service (for example, used as a demonstrator or service vehicle), whichever comes first. If you are purchasing a Certified Pre-Owned vehicle, you will be notified of how long your vehicle will include access to Standard Connectivity. Premium Connectivity will add satellite-view maps and live traffic visualization.

Standard Connectivity offers Bluetooth^® pairing, FM radio and playback from a USB drive.

Premium Connectivity is required for in-car streaming music and media over cellular.

A paid subscription to third-party streaming services is required to access music and media streaming for both Standard and Premium Connectivity.

If you took delivery of your vehicle on or after October 1, 2024, Spotify Premium is not included in your Premium Connectivity subscription.

If you took delivery of your vehicle before October 1, 2024, your Spotify Premium account will no longer be included with your Premium Connectivity subscription starting December 1, 2024.

A Spotify Premium subscription will still be included with Premium Connectivity for certain Tesla vehicles.

Your Premium Connectivity subscription allows you to stream music, podcasts and audiobooks from your favorite apps.³

If you would like to keep your current account, update the account info with your personal email by following these steps:

1. Open Spotify from the bottom bar of your vehicle’s touchscreen.
2. Tap the Account tab.
3. Scan the QR code and update your account info.

Note: Starting software version 2024.38, you can stream music with Spotify by signing in to your Spotify account. You do not need a Spotify Premium subscription to stream music with Spotify. If you do not have Spotify Premium and want to sign up, simply review the available plans and subscribe with Spotify.

No. Your Premium Connectivity subscription will not affect how FSD (Supervised) works. We recommend keeping your vehicle’s software version up to date to ensure access to the latest fixes and improvements. As a reminder, all vehicles have access to over-the-air software updates.

Note: Important safety updates will continue to be available over the vehicle's cellular connection.

Some features that are available with Standard Connectivity over Wi-Fi, such as video streaming and the internet browser, may also be accessed over mobile hotspots, subject to fees and restrictions of your mobile carrier.

Yes. In some cases where data usage is deemed as excessive and exceeds a fair daily usage, we reserve the right to reduce connectivity bandwidth.

Without Standard Connectivity, access to some connectivity features, including those that use cellular data or third-party licences, may be changed or removed. These Standard Connectivity features that may change currently include maps, navigation, voice commands and more.

Yes. You can limit the ability to make purchases on your vehicle’s touchscreen by following these steps:

1. Open the Tesla app.
2. Select your preferred vehicle.
3. Tap 'Upgrades' > 'Manage.'
4. Slide the toggle on or off for in-car upgrades.

All new Tesla vehicles ordered on or before July 20, 2022, will have Standard Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network). As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

Access to existing Premium Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network) may vary based on your Tesla vehicle and your order date. As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

Review the Premium Connectivity subscription eligibility table to determine if you have free Premium Connectivity for your Tesla vehicle.

All Certified Pre-Owned Tesla vehicles that are eligible for Premium Connectivity according to the above mentioned table, purchased before January 16, 2020, will continue to have the Premium Connectivity features described above at no cost for the lifetime of the vehicle, and will be active for future owners if sold privately (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

All Certified Pre-Owned Tesla vehicles purchased between January 16, 2020 and July 20, 2022 will have Standard Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

All Certified Pre-Owned Tesla vehicles purchased after July 20, 2022, will have Standard Connectivity for the remainder of the eight years from the first day your vehicle was delivered as new by Tesla or the first day it is put into service (for example, used as a demonstrator or service vehicle), whichever comes first. As additional features and services become available in the future, you will have the opportunity to upgrade your connectivity plan.

Tesla vehicles purchased privately or through a third-party that are eligible for Premium Connectivity according to the above mentioned table, and have transferred ownership on or before January 20, 2020, will have free Premium Connectivity for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network).

Tesla vehicles purchased privately or through a third-party and have transferred ownership on or after January 21, 2020 that do not have lifetime Premium Connectivity or an active Premium Connectivity trial will receive a 30-day trial of Premium Connectivity before being eligible for subscription. The trial will commence on the date ownership transfers and requires the buyer to claim ownership of their vehicle in the Tesla app. The trial cannot be postponed or rescheduled.

Tesla vehicles purchased privately or through a third-party and have transferred ownership on or before July 20, 2022, will have Standard Connectivity features at no cost for the lifetime of the vehicle (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network). Tesla vehicles purchased privately or through a third-party and have transferred ownership after July 20, 2022, that do not have lifetime Standard Connectivity, will have Standard Connectivity features for the remainder of the eight years beginning on the first day the vehicle was delivered as new by Tesla or the first day it is put into service (for example, used as a demonstrator or service vehicle), whichever comes first.

Note: Vehicles that were owned by Tesla after the initial sale of the vehicle but before the resale, will not include Premium Connectivity for the lifetime of the vehicle regardless of the vehicle’s purchase or production date.

Based on your Tesla vehicle and order date, your Premium Connectivity trial eligibility will vary. Review the table below to determine if you will receive a trial for your vehicle. After the trial ends, Premium Connectivity will be available as a subscription.

Model S and Model X

All Model S and Model X vehicles ordered on or after July 1, 2019 will receive a Premium Connectivity trial beginning on the day of delivery.

Model 3 and Model Y

All Model 3 and Model Y vehicles ordered on or after July 1, 2019 will receive a Premium Connectivity trial beginning on the day of delivery.

Tesla Vehicles Purchased Privately

We will send you an email notification with information on how to subscribe to Premium Connectivity in the week before your trial expires. You can also view the expiration date of your trial in the Tesla app by following these steps:

1. Open the Tesla app.
2. Tap ‘Upgrades’ > ‘Manage’ > ‘Premium Connectivity.’
3. Review the details to see the trial expiration date.

You can check if you have Premium Connectivity in the Tesla app by following these steps:

1. Open the Tesla app.
2. Tap ‘Upgrades’ > ‘Manage.’
3. Find ‘Premium Connectivity’ under the ‘Active’ status.

You can also check if you have Premium Connectivity from your vehicle’s touchscreen by following these steps:

1. Tap ‘Controls’ > ‘Software.’
2. See that Premium Connectivity is listed.

To view your vehicle’s cellular connection status, tap ‘Controls’ on your vehicle’s touchscreen. Find the icon that displays a set of bars in the top-right corner. The number of bars reflects the strength of your cellular connection.

Cellular connectivity is a wireless data connection and only requires that you’re within range of a mobile phone tower — similar to how a smartphone works.

Wi-Fi connectivity requires proximity to a router — similar to how a laptop connects to your Wi-Fi at home.

No. Your connectivity network is provided by your local telecommunications company and Tesla is not responsible for the connectivity quality or coverage.

If Premium Connectivity is not working, make sure:

• Your Premium Connectivity subscription is not expired.
• You are subscribed to third-party streaming services you are trying to access.
• Your Tesla vehicle has the latest software version.
• Your Tesla vehicle has a stable cellular connection.
• Your Tesla vehicle is not connected to Wi-Fi.

Your vehicle may have an unstable connection for several reasons, including environmental or technical issues. Try one of the following to improve connection:

• Restart your vehicle’s touchscreen.
• Drive to a different location, as some areas may have a stronger cellular connection than others.

If you are still experiencing an issue, schedule a service appointment in the Tesla app.

Note: Make sure your vehicle has the latest software version.

Start by confirming that your vehicle has the latest software version and a stable cellular connection. Then, test different features associated with Premium Connectivity to determine if one or multiple features are not working.

If one feature associated with Premium Connectivity is not working, contact the Customer Support team to report the issue.

If several features associated with Premium Connectivity are not working, try restarting your vehicle’s touchscreen. If the issue persists, schedule a service appointment in the Tesla app.

If you have Premium Connectivity, a paid subscription to third-party streaming services is required to access music and media streaming for both Standard and Premium Connectivity. Make sure you are subscribed to the third-party streaming service.