Additional Resources

Fleet Validation Vehicle Privacy Notice

Intellectual Property

List of Tesla Entities for Fleet Validation

Open Source

Patent Pledge

Premium Connectivity Subscription Agreement

Recall

Responsible Sourcing Policies

Supplier Code of Conduct

Tesla Business Account Platform Terms of Use

Tesla Code of Business Ethics

Tesla Global Environmental, Health, Safety & Security (EHS&S) Policy

What You Need to Know if You Use Dogecoin

Unsupported or Salvaged Vehicle Policy

Fleet Validation Vehicle Privacy Notice

  Download PDF

Intellectual Property

Copyrights

Copyright 2002-2020 Tesla, Inc. All Rights Reserved. The text, images, graphics, sound files, animation files, video files and their arrangement on Tesla, Inc. internet sites are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted. Some Tesla, Inc. internet sites also contain material that is subject to the copyright rights of their providers.

Prices

All prices specified are recommended retail prices. Prices are current at the time of publication and subject to change without notice.

Trademarks

Unless otherwise indicated, all marks displayed on Tesla, Inc. internet sites are subject to the trademark rights of Tesla, Inc., including, but not limited to, model name plates and corporate logos and emblems.

No Licenses

Tesla, Inc. strives to achieve innovative and informative internet sites. Tesla, Inc. hopes that you will be as enthusiastic as we are about this creative effort. However, Tesla, Inc. must protect its intellectual property, including its patents, trademarks and copyrights. Accordingly, please be on notice that neither these internet sites, nor any material contained therein shall in any way grant or be taken to grant any person a license to Tesla, Inc.'s intellectual property.

Cautions Regarding Forward-Looking Statements

Internet pages, investor relations releases, outlooks, presentations, audio and video files of events (live or recorded) and other documents on these internet sites contain among other things forward-looking statements that reflect management's current views with respect to future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan", "project" and "should" and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties, including, but not limited to: changes in currency exchange rates, interest rates and in raw material prices; introduction of competing products; increased sales incentives; and decline in resale prices of used vehicles.

No Warranties Or Representations

THE INFORMATION ON THESE INTERNET SITES IS PROVIDED BY TESLA, INC. "AS IS" AND TO THE EXTENT PERMITTED BY LAW, IS PROVIDED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON INFRINGEMENT. WHILE THE INFORMATION PROVIDED IS BELIEVED TO BE ACCURATE, IT MAY INCLUDE ERRORS OR INACCURACIES.

THESE INTERNET SITES MAY CONTAIN LINKS TO EXTERNAL SITES WHICH ARE NOT UNDER THE CONTROL OF TESLA, INC. THEREFORE WE ARE NOT RESPONSIBLE FOR THE CONTENT OF ANY LINKED SITE. TESLA, INC. IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY TESLA, INC. OF THE LINKED SITE.

List of Tesla Entities for Fleet Validation

  Download PDF

Open Source

These are sources for various systems on Tesla Model S, Model X and Model 3. The directory structure is as follows:

parrot-sources:
Pass-through source drop for the parrot BlueTooth module.
https://os.tesla.com/parrot-sources/parrot-sources.tar.gz

Additional packages:

For Autopilot and Infotainment system image sources, see:
http://github.com/teslamotors/buildroot

• Main branch is buildroot-2019.02
• See README.Tesla for more information on contents and configurations
   

For Autopilot and Infotainment kernel sources, see:
http://github.com/teslamotors/linux

• branches:
  • intel-4.1: Infotainment Intel kernel
  • tegra-2.6: Infotainment Tegra kernel
  • tegra-4.4: Infotainment Tegra kernel
  • tesla-3.18-hw2: Autopilot Nvidia kernel
  • tesla-3.18-hw25: Autopilot Nvidia kernel
  • tesla-4.14-hw3: Autopilot Tesla kernel
     

For Autopilot coreboot sources, see:
http://github.com/teslamotors/coreboot

• tesla-4.6-hw3
   

Forthcoming releases and estimated timelines:

• Harman Radio module for Model 3
  • Pass-through source drop: Q3 2018
• Cellular modem modules for Model S, Model X and Model 3
  • Pass-through source drops: Q3 2018

Premium Connectivity Subscription Agreement

Introduction

This Premium Connectivity Subscription Agreement (“Agreement”) is between you, the Vehicle owner or lessee (“you” or “your”) and Tesla Motors Canada ULC (“Tesla”, “we”, “us” or “our”). It is effective on the date you subscribe to Premium Connectivity (by electronic acceptance).

Premium Connectivity is available to many Tesla vehicles through a paid subscription. Information about the Service is available at Tesla’s website. This Agreement is between you and Tesla for the subscription of Premium Connectivity (the “Service”) for your Tesla vehicle (the “Vehicle”). This Agreement governs your subscription and your use of the Service. The summary of terms below is intended to assist you, but is not a substitute for the Terms & Conditions outlined herein.

Summary of Terms & Conditions

By entering into this Agreement, you agree to the following:

• All Vehicles will come with Standard Connectivity, but Premium Connectivity is an added service requiring a paid subscription plan
• To the maximum extent permitted by applicable law, the features included in Premium Connectivity are subject to change
• Premium Connectivity is grandfathered at no charge for the lifetime of Vehicles purchased on or before June 30, 2018 (excluding retrofits or upgrades required for any features or services externally supplied to the vehicle – e.g. telecommunications network); however, if the Vehicle is returned or traded back to Tesla, we may charge for the Service thereafter
• Not all features will be supported on some Vehicles due to hardware configuration
• You will only use the Service when it is safe and legal to do so, and in compliance with this Agreement and with applicable laws (and will ensure that additional users do the same)
• To the maximum extent permitted by applicable law, we may suspend, modify or terminate the Service at any time and you will not be entitled to a refund
• You may cancel the Service at any time and you will not be entitled to a refund
• You cannot transfer the Service to another person or another Vehicle without our prior consent, use it for commercial purposes, or re-sell it
• You are responsible for maintaining your Vehicle in good working order so that the Service can be provided
• Information collected in connection with the Service will be handled in accordance with our Privacy Policy
• You must comply with applicable third party terms of use when accessing or using specific third party applications, websites, and services as part of the Service; such third party terms of use are separate from these Terms & Conditions and we are not bound by or responsible for them
• To the maximum extent permitted by applicable law (and except where prohibited for individuals resident in the province of Quebec), the Service is provided “as is” without warranties of any kind and can be limited or discontinued entirely because of technological changes or other circumstances
• To the fullest extent permitted by applicable law, we may update or modify the software used to provide the Service at any time, and we may do this remotely without notifying you or seeking your consent
• To the maximum extent permitted by applicable law (and except where prohibited for individuals resident in the province of Quebec), if a dispute arises, it will be resolved through arbitration
• To the maximum extent permitted by applicable law, we can modify these Terms & Conditions at any time and such modifications will become effective upon posting on the website or if we notify you, then at the time of notification

Terms & Conditions

1. Agreement to Terms

   Your subscription to or use of the Service constitutes agreement to these Terms & Conditions. Before we provide you with the Service, we may require that we have a valid credit card on file for you. You will be bound by these Terms & Conditions if: (i) you order the Service through Tesla’s website; (ii) your Vehicle purchase or lease agreement contains a provision that says you agree to these Terms & Conditions; or (iii) you or someone you authorize to use your Vehicle or the Service uses the Service or accepts any of its benefits. Once you accept these Terms & Conditions, you are responsible for compliance with these Terms & Conditions and for compliance by you and occupants of your Vehicle and anyone using the Service or your account, whether or not authorized by you.

2. Changes to Terms & Conditions

   To the maximum extent permitted by applicable law, we can change these Terms & Conditions; change, add or delete Services or the features included therein (including, but not limited to, discontinuing features and or the Services); and change the prices we charge for the Service, at any time. Any change in prices for your Service will not take effect until the current month has expired. We will notify you of such change by posting the amended terms on our website and/or on your Tesla Account and/or via email. It is your responsibility to review these Terms & Conditions periodically.

   Notwithstanding the foregoing, where notice to change any and all aspect of the elements listed above is required by applicable law, we will provide you notice using email and/or your mailing address, or any other contact information we have for you in our discretion. Where required by law or at our discretion, this notice will be provided at least thirty (30) days before the change comes into effect (or such longer period as may be required by applicable law) and will as required by law set out the new clause, or the modified clause and how it read formerly, and the date on which the change will come into effect. Before the change comes into effect, you may cancel this Agreement rather than accept the change. To the fullest extent permitted by law, as your sole remedy and where required by law, you may refuse the modification and rescind, or cancel this agreement without cost, penalty, cancellation fee or cancellation indemnity, by providing us with notice to that effect no later than thirty (30) days after the modification comes into force, using the information in the notice, if the change results in increased obligations to you or a reduction of obligations on us. To the fullest extent permitted by applicable law, your continued access to and/or use of the Service after the date specified in such notice constitutes your full acceptance of, and agreement to be legally bound by, these Terms & Conditions, as modified. If you do not agree to any modifications of these Terms & Conditions, you must immediately stop using the Service, and cancel your subscription plan.

3. Payment Provisions

   • Third Party Charges

     You are responsible for paying directly to third parties all charges for services furnished by them to you that are not expressly covered by your Service. This Agreement has no effect on any agreement that you have entered into with a third party.

   • Taxes and Surcharges

     Service Rates include taxes based upon the current rate at time of subscription. To the extent applicable, as determined by us in our sole discretion, in addition to Service Rates, we may charge state and local sales taxes, surcharges for federal and state Universal Service Fund contributions, and state and local 911 or other emergency service fees. In addition to all applicable Service Rates, you agree to pay all taxes charged to you by us, which will be added to your bill.

   • Your Agreement to Pay

     Unless otherwise indicated, all dollar amounts are in Canadian Dollars (CAD). You must pay all amounts due to us on time and in full, and keep an active credit card on file with us. You agree that we may debit all amounts due to us from your credit card account. We will debit your monthly payment from this credit card on the monthly anniversary of the effective date of this Agreement. All charges (including all Service Rates, taxes and surcharges) will be charged in advance of the term to which they apply and are non-refundable. We may terminate or suspend your Service without notice to you, if your credit card provider refuses a charge from us or if such card has expired. Even if we terminate or suspend your Service, you will still be responsible for any charges due at the time of such suspension or termination.

     You consent and authorize us to: (1) verify, either ourselves or through third parties, your credit card information; (2) receive account information and updates from the financial institution issuing your credit card; and (3) review your credit history and obtain credit reports to determine your creditworthiness. We will only use this information in connection with determining whether to provide you with or charging you for the Service.

4. Termination, Suspension, Reactivation, Change and Transfer of Service

   • Suspension or Termination

     To the maximum extent permitted by applicable law, we may suspend or terminate the Service to your account, with or without warning, at any time for any reason in our sole discretion, including if we suspect in good faith that your Service is being used for an unauthorized or inappropriate purpose, if we suspect in good faith that you have breached this Agreement, or for reasons unrelated to you or your account with us. If suspension or termination of the Service occurs for any reason, you acknowledge and agree that you will not be able to access the Service.

     If we elect to terminate your Service, you will not be entitled to any refunds or credits regardless of the reason for such termination.

   • Cancellation by You

     You may cancel the Service at any time through your Tesla Account or by contacting our Customer Support team and notifying us that you want to cancel the Service. In no event will you be entitled to a refund.

   • Reactivation of Service

     If your Service is terminated or suspended, you do not have any right to have your Service reactivated, even if you cure the issues that resulted in the termination or suspension. Tesla has sole discretion whether to allow you to have Service again following a termination or suspension.

   • Transfer of Service, Sale of Vehicle, Termination of Lease

     The Service is not transferrable to any future owner of the Vehicle.

     You must notify us if you sell or transfer your Vehicle or end its lease. If you fail to notify us, you will remain responsible for all charges for any Service incurred in connection with such Vehicle. It is your responsibility to remove all data and content (including any personal information), if any, that you may have stored on your system before you sell or transfer your Vehicle.

5. Your Responsibilities

   • Your Responsibility for the Proper Operation of Your Vehicle and Proper Use of the Service

     YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF OR ANY RELIANCE UPON ANY INFORMATION OR CONTENT AVAILABLE THROUGH THE SERVICE IS SOLELY AND COMPLETELY AT YOUR OWN RISK AND RESPONSIBILITY. IT IS YOUR SOLE RESPONSIBILITY TO ENSURE THAT YOU (AND/OR ALL OTHER OCCUPANTS OF YOUR VEHICLE) FOLLOW INSTRUCTIONS FOR USE OF THE SERVICE AND EXERCISE GOOD JUDGMENT AND OBEY TRAFFIC AND ALL OTHER APPLICABLE LAWS AND REGULATIONS, WHEN OPERATING YOUR VEHICLE; USING THE EQUIPMENT AND SERVICE; AND/OR EVALUATING WHETHER THE USE OF ANY OF THE SERVICES (OR THE ROUTING AND DIRECTION DATA YOU RECEIVE) IS SAFE AND LEGAL UNDER THE CIRCUMSTANCES.

   • Your Responsibility for Maintaining Your Vehicle

     In order for us to provide the Service, your Vehicle must be in good working order and your Vehicle must have a working electrical system and adequate battery power. The Service may not work if you try to modify or add or remove any equipment or software in or to your Vehicle that is not expressly authorized by us or is not compatible with the Service. You are solely responsible for the proper maintenance of your Vehicle and its systems.

   • Your Responsibility for Compliance with Third Party Terms and Conditions of Use

     The Service is integrated with or may otherwise interact with third party applications, websites, and services (“Third Party Applications”) to make the Service available to you. These Third Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third Party Applications will be governed by and subject to such terms and conditions and privacy policies. You understand and agree that Tesla does not endorse and is not responsible or liable for the behavior, features, or content of any Third Party Application or for any transaction you may enter into with the provider of any such Third Party Applications, nor does Tesla warrant the compatibility or continuing compatibility of the Third Party Applications with the Service. The relevant third party terms and conditions of use are published in our Vehicle user manuals and/or on our website.

   • No Commercial Use or Resale of the Service

     The Service, including the messages, data, information, content, or other material provided as part of the Service (collectively, “Data”), are provided only for your non-commercial use, and not for re-sale. Certain Data belongs to us or our service partners and may be subject to one or more copyrights, trademarks, service marks, patents, or other legal protections. You may not (and may not permit or cause any other party to) sell or resell or otherwise use the Service or any Data for commercial purposes, nor may you reproduce, copy, modify, attempt to reverse engineer, make derivative works from or distribute any Data.

6. Service Availability

   We will make reasonable efforts to make the Service available for use by you. However, we do not promise that the Service will be available always, or any specific percentage of the time. Downtime may occur for network or system maintenance, improvement, congestion, or failure. Various conditions beyond our control may prevent or delay us from providing the Service to you, or affect the quality of the Service. Some examples are atmospheric, geographic, or topographic conditions (such as tall buildings, hills or tunnels), damage to or failure to maintain your Vehicle or the equipment in good working order, government laws, rules or regulations, failure, congestion or outages of utility or wireless networks (including interruption of cellular service), war, act of God, force majeure, natural disaster, inclement weather, and labour strikes. If unscheduled downtime or difficulty providing the Service occurs for any reason, we may, in our sole discretion, suspend or terminate the Service, without notice or liability to you. You may not be entitled to any credit or refund if any such event occurs.
   
   In the event of any regulatory, governmental, or other legally-compelled changes, or discontinuation or change of necessary telecommunications systems and services (e.g., if our Wireless Service Provider terminates or restricts wireless services of the type used by your Vehicle’s equipment), you are solely responsible for replacing, as well as the cost of replacing, any equipment that is necessitated as a result of such change or discontinuation, except that if such change occurs during your Vehicle’s base warranty period, while you will still be responsible for the cost of such replacement, we will be responsible for obtaining and providing you with the necessary replacement materials (if applicable).

7. Disclaimer of Warranties

   TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (AND EXCEPT WHERE PROHIBITED FOR INDIVIDUALS RESIDENT IN THE PROVINCE OF QUEBEC), TESLA DOES NOT WARRANT OR GUARANTEE THAT SERVICE WILL BE AVAILABLE AT ANY SPECIFIC TIME OR AT ALL TIMES OR TO ANY GEOGRAPHIC LOCATION, OR THAT THE SERVICE WILL BE PROVIDED WITHOUT INTERRUPTION, DELAY OR ERROR. NEITHER WE NOR ANY OF OUR SERVICE PARTNERS MAKE ANY WARRANTIES, EXPRESS OR IMPLIED ABOUT (1) THE EQUIPMENT OR ANY OTHER HARDWARE OR SOFTWARE USED WITH THE SERVICE, (2) THE SERVICE, (3) NONINFRINGEMENT, OR (4) ANY DATA OR INFORMATION OR OTHER SERVICES PROVIDED THROUGH THE SERVICE. THIS INCLUDES, WITHOUT LIMITATION, WARRANTIES OF SECURITY, TITLE, CONTENT, QUALITY, ACCURACY, TIMELINESS, COMPLETENESS, CORRECTNESS, RELIABILITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED BY THESE TERMS OF SERVICE. WE EXPRESSLY DISCLAIM ANY AND ALL EXPRESS AND IMPLIED WARRANTIES.
   
   The only warranties applicable to the Equipment in your Vehicle are those extended as part of your purchase or lease of your Vehicle. Such warranty does not cover the Service, in whole or in part.

8. Limitation of Liability

   TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (AND EXCEPT WHERE PROHIBITED FOR INDIVIDUALS RESIDENT IN THE PROVINCE OF QUEBEC), BY ENTERING INTO THESE TERMS OF SERVICE OR BY USING THE SERVICE, YOU ARE WAIVING IMPORTANT RIGHTS, AND YOU ARE PROVIDING YOUR EXPRESS CONSENT TO VARIOUS ACTIONS TO BE TAKEN BY US OR ANY OTHER TESLA AFFILIATES OR ENTITIES AND OUR SERVICE PARTNERS (AS DESCRIBED HEREIN).

   Neither we, nor any Tesla affiliate or Tesla entity nor our service partners assume any risk or responsibility for your use of the Service, or any of the information or other content provided as part of the Service. You acknowledge and agree that neither we, any Tesla affiliate or Tesla entity, nor any of our service partners are liable for dropped calls or interrupted service, or for problems caused by or contributed to by you, by any third-party, by buildings, hills, tunnels, network congestion, atmospheric conditions, acts of God or natural disaster or by any other conditions or circumstances out of our control (as further described above in Section 6 of these Terms & Conditions).

   To the maximum extent permitted by applicable law (and except where prohibited for individuals resident in the province of Quebec), in addition, neither we, any Tesla entity nor our service partners are liable (1) for our inability to contact any service partner or other party in any particular situation (including any emergency personnel), (2) for any act or omission of any other company furnishing a part of our Service or any equipment provided for such Service, (3) for errors or omissions of any vendors, dealers or manufacturers participating in offers made through us, or (4) for any damages that result from or arise out of the use, installation, repair or maintenance by you (or by any person you authorize) of the Service, or any product or service provided by or manufactured by third parties.

   THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (AND EXCEPT AS PROHIBITED FOR INDIVIDUALS RESIDENT IN THE PROVINCE OF QUEBEC), IF WE, ANY TESLA AFFILIATE OR TESLA ENTITY AND/OR ANY OF OUR SERVICE PARTNERS ARE FOUND TO BE LIABLE TO YOU FOR ANY REASON, YOU AGREE THAT THE MAXIMUM, AGGREGATE LIABILITY OF US, ANY TESLA AFFILIATE OR TESLA ENTITY AND OUR SERVICE PARTNERS TO YOU, AND YOUR EXCLUSIVE REMEDY UNDER ANY THEORY OR FOR ANY CAUSE WHATSOEVER (INCLUDING BUT NOT LIMITED TO ANY FAILURE OR DISRUPTION OF SERVICE PROVIDED UNDER THESE TERMS OF SERVICE, FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, OR PRODUCTS LIABILITY), SHALL BE LIMITED TO AN AMOUNT EQUAL TO THE PORTION OF THE SERVICE RATES CHARGED TO YOU FOR THE SERVICES THAT ARE THE SUBJECT OF THE CLAIM FOR THE PERIOD OF SERVICE DURING WHICH ANY RESULTING DAMAGES OCCURRED, NOT TO EXCEED THE MONTHLY SERVICE RATE. YOU ACKNOWLEDGE AND AGREE THAT NEITHER WE, NOR ANY TESLA AFFILIATE OR TESLA ENTITY, NOR ANY SERVICE PARTNER WOULD HAVE AGREED TO PROVIDE THE SERVICE OR EQUIPMENT TO YOU WITHOUT YOUR AGREEMENT TO THIS LIMITATION, AND THIS LIMITATION IS AN ESSENTIAL PROVISION OF THIS AGREEMENT. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE DAMAGES CAP SET FORTH IN THIS PARAGRAPH SHALL BE THE SOLE AND EXCLUSIVE LIABILITY OF US, ANY TESLA AFFILIATE OR TESLA ENTITY AND OUR SERVICE PARTNERS TO YOU. THE LIMITATIONS AND EXCLUSIONS OF LIABILITY IN THIS SECTION WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OR FAILURE OF ANY REMEDY.

   THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (AND EXCEPT AS PROHIBITED FOR INDIVIDUALS RESIDENT IN THE PROVINCE OF QUEBEC), IN NO EVENT SHALL WE, ANY TESLA AFFILIATE OR TESLA ENTITY OR OUR SERVICE PARTNERS BE LIABLE TO YOU OR ANY OTHER PARTY FOR, AND YOU CANNOT RECOVER ANY, (A) PUNITIVE, EXEMPLARY, TREBLE, CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUE (REGARDLESS OF WHETHER WE, ANY TESLA AFFILIATE OR TESLA ENTITY OR OUR SERVICE PARTNERS HAVE BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES); OR (B) ATTORNEY'S FEES. YOU AGREE NOT TO MAKE, AND TO WAIVE TO THE FULLEST EXTENT ALLOWED BY LAW (AND EXCEPT WHERE PROHIBITED FOR INDIVIDUALS RESIDENT IN THE PROVINCE OF QUEBEC), ANY CLAIM FOR DAMAGES OTHER THAN DIRECT, COMPENSATORY DAMAGES AS LIMITED ABOVE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THOSE PARTICULAR LIMITATIONS MAY NOT APPLY TO YOU.

   To the maximum extent permitted by applicable law (and except as prohibited for individuals resident in the province of Quebec), you understand and agree that the Tesla affiliates and Tesla entities or any of our other service partners shall have no legal, equitable, or other liability of any kind to you in any event except as permitted under this Section, regardless of the form of the action, whether for breach of contract, warranty, negligence, strict liability in tort or otherwise relating to or arising from the Service and you waive any and all such claims or demands. To the maximum extent permitted by applicable law (and except as prohibited for individuals resident in the province of Quebec), if any Tesla affiliate or Tesla entity or any of our other service partners is involved in any problem, you also agree to any limitations of liability that such entity imposes on its customers.

9. Indemnification; Release

   You agree to indemnify and hold harmless us, each Tesla affiliate and Tesla entity and each of our service partners, and each of our or their respective affiliates, officers, directors, agents, partners and employees, from and against any and all losses, liabilities, settlements, penalties, claims, causes of action, and demands (including any costs, expenses, or attorneys’ fees on account thereof) (collectively “Claims”) irrespective of the nature of the cause of such Claims and including first-party Claims, alleging loss, costs, expenses, damages or injuries (including without limitation Claims for libel, slander, or any property damage, personal injury or death), arising in any way, directly or indirectly, in connection with your (or any occupant of your Vehicle) use of the Service, violation of this Agreement, or any alteration, use counter to instructions, misuse, or failure to use the Service or its relevant equipment.

   To the maximum extent permitted by applicable law (and except as prohibited for individuals resident in the province of Quebec), you agree that the limitations of liability and indemnities in these Terms & Conditions will survive even after your Service has terminated and after termination or expiration of this Agreement. These limitations of liability apply not only to you, but to anyone using your Vehicle, the Service, to anyone making a claim on your behalf, and to any claims made by your family, employees, customers, or others arising out of or relating to any Service we or our service partners provide.

   TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (AND EXCEPT WHERE PROHIBITED FOR INDIVIDUALS RESIDENT IN THE PROVINCE OF QUEBEC), WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU FURTHER AGREE TO RELEASE US, EACH TESLA AFFILIATE AND TESLA ENTITY AND EACH SERVICE PARTNER FROM ALL CLAIMS, LIABILITIES AND LOSSES IN CONNECTION WITH THE SERVICE AND/OR EQUIPMENT, INCLUDING, BUT NOT LIMITED TO CLAIMS FOR DATA COMPROMISE, PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM THE TOTAL OR PARTIAL FAILURE OF PERFORMANCE OF THE SERVICE, EVEN IF CAUSED BY THE NEGLIGENCE OF US, ANY TESLA ENTITY OR ANY OTHER SERVICE PARTNER, OR THE MALFUNCTION OF THE RELATED EQUIPMENT. YOU AGREE THAT THIS RELEASE EXTENDS TO ANY PARTY CLAIMING UNDER YOU.

10. Agreement to Arbitrate

    Please carefully read this provision, which applies to any dispute between you and Tesla, Inc. and its affiliates (together “Tesla”).

    This section 10 applies to the fullest extent permitted by applicable law, and does not apply to individuals resident in the province of Quebec where prohibited by the Quebec Consumer Protection Act. If you have a concern or dispute, please send a written notice describing it and your desired resolution to resolutions@tesla.com.

    If not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of the relationship between you and Tesla will not be decided by a judge or jury but instead by a single arbitrator in an arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. This includes claims arising before this Agreement, such as claims related to statements about our products.

    We will pay all AAA fees for any arbitration, which will be held in the city or county of your residence. To learn more about the Rules and how to begin an arbitration, you may call any AAA office or go to www.adr.org.

    The arbitrator may only resolve disputes between you and Tesla and may not consolidate claims without the consent of all parties. The arbitrator cannot hear class or representative claims or requests for relief on behalf of others purchasing or leasing Tesla products. In other words, you and Tesla may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any class or representative action. If a court or arbitrator decides that any part of this agreement to arbitrate cannot be enforced as to a particular claim for relief or remedy (such as injunctive or declaratory relief), then that claim or remedy (and only that claim or remedy) shall be severed and must be brought in court and any other claims must be arbitrated.

    If you prefer, you may instead take an individual dispute to small claims court.

    You may opt out of arbitration within 30 days after signing this Agreement by sending a letter to: Tesla, Inc.; P.O. Box 15430; Fremont, CA 94539-7970, stating your name, product, and intent to opt out of the arbitration provision. If you do not opt out, this agreement to arbitrate overrides any different arbitration agreement between us, including any arbitration agreement in a lease or finance contract.

11. Software

    We use software in connection with the Service. We own or have rights to all such software and you do not acquire any rights in such software other than the right to use such software as reasonably necessary for you to use the Service as permitted in your Terms & Conditions. To the fullest extent permitted by applicable law, we may update or modify the software contained in your Vehicle from time to time, and we may do this remotely without notifying you or seeking your consent. These software updates and modifications may affect or erase data that you have previously stored on the equipment in your Vehicle (such as specific route or destination information). We are not responsible for any lost or erased (or otherwise affected) data and you are solely responsible for the data that you may have downloaded, uploaded, transmitted or otherwise stored from, to, on or through the equipment or Service.

    You understand that software available is dependent on vehicle configuration and geographical region, which may affect your access to the Service and/or any of its features.

12. Additional Terms

    • Governing Law

      The terms of this Agreement are governed by, and to be interpreted according to, the laws of the province in which we are licensed to sell motor vehicles that is nearest to your address that you input onto your Tesla Account when placing your order.

    • Entire Agreement

      This Agreement is the entire agreement between you and us relating to its subject matter. It supersedes all other agreements, communications or representations, oral or written, between us, past or present. To the maximum extent permitted by applicable law, we are not responsible for any statements, agreements, representations, warranties or covenants, oral or written, including, without limitation, any statements from third parties, concerning or relating to the Service, unless such statements, agreements, representations warranties or covenants are expressly contained in or expressly incorporated by these Terms & Conditions.

    • Survivorship

      To the maximum extent permitted by applicable law, even after your Service has ended and after any termination or expiration of this Agreement, and unless it has been replaced by a new agreement expressly entered into by and between us, the provisions of these Terms & Conditions shall survive.

    • Waiver; Severability

      No waiver of any part of these Terms & Conditions, or of any breach of it, in any one instance will require us to waive any other instance or breach. No waiver of any of our rights is effective, unless made in a writing signed by us. If any part of these Terms & Conditions is declared invalid or unenforceable, it shall be severed and all other parts of these Terms & Conditions are still valid and enforceable and shall be construed to the extent possible to effectuate the parties’ intent at the time this Agreement was entered into.

    • Assignment

      We can assign these Terms & Conditions, in whole or in part, to any individual or entity we choose, at any time, without notice to you, in our sole discretion.

    • Contact Us

      You may contact us by calling our Customer Support team at (877)798-3752, or by writing to us at 3500 Deer Creek, Palo Alto, CA 94304 or contacting us through our online support page at tesla.com/support/contact.

Recall

Click here to check if your car is affected by a recall.

Responsible Sourcing Policies

Tesla, Inc. and its subsidiaries ("Tesla") requires our suppliers (defined as all companies or individuals from which Tesla is receiving goods and services as well as their personnel, agents and subcontractors) to conduct their worldwide operations in a responsible manner, consistent with Tesla’s mission to accelerate the world's transition to sustainable energy and in adherence to this responsible materials policy and the principles enumerated herein in addition to the requirements in our Human Rights Policy and Supplier Code of Conduct. Tesla will work collaboratively with our suppliers to ensure diligent implementation of the requirements set forth herein and will verify and enforce compliance fairly and consistently when necessary.

Legal And Regulatory Compliance

Tesla suppliers are responsible for ensuring that their operations and the products and services supplied to Tesla comply with all national as well as other applicable laws and regulations. This responsibility includes, but is not limited to, compliance with relevant laws governing bribery, corruption, and conflicts of interest.

Responsible Materials Policy

The goal of Tesla’s responsible materials policy is to ensure that the way our suppliers source raw materials and their derivatives is not contrary to Tesla’s mission to create a sustainable future. Tesla's suppliers are required to use reasonable efforts to ensure that their parts and products supplied to Tesla do not contribute to armed conflict, human rights abuses, or environmental degradation, regardless of sourcing location. For all materials used in Tesla products, Tesla requires its suppliers to establish policies, due diligence frameworks, and management systems consistent with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas or the OECD Guidelines for Multinational Enterprises. Tesla’s requirements for suppliers are designed to accomplish the goal of only sourcing materials from suppliers who behave in concordance with our company mission.

Tesla’s goal is to create a conflict-free value chain. As a U.S. public company, Tesla files an annual report with the U.S. Securities and Exchange Commission (“SEC”) in accordance with the Dodd-Frank Wall Street Reform and Consumer Protection Act detailing our due diligence efforts to understand the origin of the conflict minerals used in its products and the company’s efforts to eliminate in our value chain any benefits from our sourcing of these materials to armed groups in the Democratic Republic of the Congo and its neighboring countries. The SEC currently defines “conflict minerals,” also known as “3TG,” as:

When sourcing 3TG materials, Tesla expects suppliers to share our goal and implement steps to create a conflict-free supply chain. Where our suppliers source directly from smelters or refiners (“SoRs”), we require sourcing only from SoRs that have been validated as conflict-free by the Responsible Minerals Initiative’s (“RMI”) Responsible Minerals Assurance Process (“RMAP”) or equivalent program. For our suppliers who do not source directly from an SoR, we expect them to engage with their own supply chain and require sourcing only from SoRs that are conformant to the RMAP. When we discover suppliers with non-conformant SoRs, Tesla requires these suppliers to transition to a fully conformant supply chains without delay. Suppliers may be requested to provide evidence of changes to their supply chain to prove the removal of non-conformant SoRs. Tesla recognizes the importance of mining to local communities and encourages ethical sourcing from the Democratic Republic of Congo (DRC). As recommended by the OECD, we do not support an embargo, implicit or explicit, of any DRC material, but instead allow sourcing from the region when it can be done in a responsible manner through audited value chains.

In addition to conflict minerals, Tesla recognizes the potential for abuse and environmental damage in the sourcing of raw materials associated with other materials, including cobalt, nickel, lithium and mica, among others. As with 3TG suppliers, Tesla requires these suppliers to document their efforts to monitor their supply chain for any red flags indicating the use of child or forced labor or contribution to conflict or human rights abuses as well as environmental impacts in the mining or processing of these materials throughout the value chain. Suppliers must implement due diligence programs for the value chains of these materials and are expected to use the RMI’s reporting template for the collection of information where such a template is available. For all other materials, Tesla will continuously assess their sourcing for potential risks and red flags, and where any are identified will engage with those suppliers to address any issues and require cooperation with our efforts.

The sharing of sourcing information is critical to our efforts to source responsibly, and all Tesla suppliers are required to provide information upon request on their sourcing, due diligence efforts and findings for all materials included in this responsible materials policy.

Conflict Minerals Report

  Download PDF

Last Updated May 2022

Human Rights Policy

Tesla believes the ethical treatment of all people and regard for human rights is core to our mission of a sustainable future and believe all businesses within our supply chain have a responsibility to support our mission and share our respect for human rights. This human rights policy is the formalization of our commitment to uphold and respect these rights and the values they represent. We endorse and base our definition of human rights on the United Nation's Universal Declaration for Human Rights (“UDHR”). The UDHR focuses on dignity, respect, and equality, without discrimination, for all people. We are committed to upholding these rights and values throughout our value chain – including with respect to our employees, customers, shareholders, suppliers, and the communities in which we operate. We expect that our suppliers will also support and promote these values in their own operations and in those of their own suppliers.

Addressing human rights risks is an ongoing effort, involving engagement with our value chain for potential impacts, incorporating the input from external stakeholders as well as reviewing and updating our own policies where necessary. With this understanding, Tesla is committed to addressing any potential human rights issues both within our own operations and those of our value chain.

Health and Safety

Suppliers are responsible for ensuring that their employees and contractors are provided with a safe and healthy work environment. Tesla’s Supplier Code of Conduct provides guidance on Tesla’s expectations and regulatory compliance procedures for the health and safety of Tesla’s own employees. Suppliers should review our Supplier Code of Conduct to understand our minimum requirements for health and safety within their own operations.

Forced Labor, Slavery and Human Trafficking

Tesla is committed to ensuring that its entire value chain—from raw materials to final production—is free of any form of slave or forced labor, debt bondage or human trafficking. Tesla does not, and will not, tolerate the use of any non-voluntary, including prison, labor of any age in the manufacture of its products and does not, and will not, accept products or services from suppliers that engage in forced labor or human trafficking in any form. Human trafficking and slavery are crimes under state, federal and international law. We do not allow any direct or indirect control tactics including, corporal punishment or the threat of corporal punishment economic, emotional, or familial abuses at our facilities and will not allow it in the facilities of our suppliers. Tesla recognizes that these crimes exist in countries throughout the world and requires our suppliers to help in our efforts to end them regardless of geographic location or place in our value chain.

Respectful Workplace and Equal Opportunities

Tesla recognizes the value of different backgrounds and perspectives in our workforce, and fully promotes equal opportunity for all employees, both current and prospective. Just as we do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender expression or identity, national origin, disability, medical condition, military and veteran status, marital status, pregnancy or any other characteristic protected by law, regulation or ordinance, we require our suppliers to similarly respect the people in their workforces.

Environmental Protection

In our own operations, Tesla strives to reduce the impact to the environment by using renewable energy, recycling of materials and biodiversity conservation, to name a few of our efforts. We expect our suppliers to share our goal of recognizing environmental protection as a key principle of a sustainable future. Additional information on our expectations relating to environmental protection from our suppliers can be found in our Supplier Code of Conduct.

Child Labor and Young Workers

Tesla strictly follows local and national laws restricting the employment of underage workers. Regardless of local laws, no workers at a facility or location that provides materials used in Tesla products may be under the age of 15. Tesla encourages the development of potential future employees using internships or student worker programs. However, these programs should be designed for the benefit and include training of the students. Participants in such programs may not perform work that is likely to endanger their health or safety, including night shifts or overtime. All participants fairly compensated for their work based on local laws.

Relationship with Communities

Tesla is dedicated to being a responsible member of the communities in which we live and operate. This goes beyond our ability to create jobs and contribute to local value creation. We expect suppliers to also take every effort to continuously improve the positive aspects and reduce any negative impact of their operations on the local community, including with respect to environmental, social, and other quality of life factors.

Indigenous Rights

The mining industry on which Tesla relies to source many raw materials that go into our products has historically had an adverse impact on the rights of indigenous peoples and communities in the areas in which they operate. For all raw material extraction and processing used in Tesla products, we expect our mining industry suppliers to engage with legitimate representatives of indigenous communities and include the right to free and informed consent in their operations.

Internal Compliance

All Tesla employees and contractors are required to conduct themselves in a manner consistent with the above policies. Tesla may periodically update these policies to maintain their relevancy to our growing operations and risks identified within our value chain. In addition, Tesla will:

• train relevant employees regarding conflict minerals, human trafficking, child labor and slavery, particularly with respect to mitigating risks within Tesla's value chain;
• investigate if we have any reasonable basis to believe that a Tesla supplier is engaging in human trafficking, slave, or child labor, or use of conflict minerals; and
• transition away from purchasing goods or services from any supplier that is believed to be engaging in human trafficking, slave, or child labor, or use of conflict minerals if the supplier does not take corrective actions within a reasonable timeframe.
   

Supplier Compliance to Policy Expectations

Tesla follows the OECD Due Diligence Guidance for Responsible Business when identifying risks within our value chain. We require suppliers to cooperate with our efforts and assist in identifying and removing practices within our value chain that are contradictory to our policies. Suppliers are required to provide requested information regarding potential violations of our policies within the value chain. Suppliers should also refer to Tesla’s Supplier Code of Conduct for details on our expectations for management systems and practices we expect our suppliers to maintain. For all applicable Tesla policies and as allowed for by laws within the countries our suppliers operate in, Tesla suppliers must:

• evaluate their supply chain to address risks related to the Tesla's Human Rights and Responsible Materials Policies, including with respect to conflict minerals, human trafficking, slavery, child labor and environmental impacts, and, upon request, share their findings with Tesla;
• audit suppliers in their value chain in order to evaluate their compliance with Tesla's Human Rights and Responsible Materials Policies, and, upon request, share the scope and findings of these evaluations with Tesla;
• certify that their materials incorporated into Tesla products comply with all relevant laws regarding conflict minerals, slavery, child labor and human trafficking of the country or countries in which they are doing business and, upon request, provide evidence of the accuracy of this certification; and
• ensure that all employees, contractors and subcontractors act in accordance Tesla's Human Rights and Responsible Materials Policies, including providing adequate training and taking disciplinary or termination measures when appropriate.

Last Updated July 2021

Grievance Mechanism

You may contact Tesla's Board of Directors to provide comments or to report concerns. Please write to:

Corporate Secretary
Tesla
3500 Deer Creek Rd.
Palo Alto, CA 94304

You may submit your concern anonymously or confidentially by postal mail. You may also indicate whether you are a shareholder, customer, supplier, or other interested party.

You may also provide comments or report concerns by email to: legal@tesla.com.

Supplier Code of Conduct

  Download PDF

Last Updated July 2021

Tesla Business Account Platform Terms of Use

  Download PDF

Last Updated April 2022

Tesla Code of Business Ethics

  Download PDF

Last Updated December 10, 2021

Unsupported or Salvaged Vehicle Policy

An unsupported or salvaged vehicle is a vehicle that has been declared a total loss, commonly after extensive damage caused by a crash, flooding, fire, or similar hazard, and has been (or qualifies to be) registered and/or titled by its owner as a salvaged vehicle or its equivalent pursuant to local jurisdiction or industry practice. Salvage registration/titling typically can never be removed from the vehicle so that all future persons understand the condition and value of the vehicle. Tesla does not warrant the safety or operability of salvaged vehicles. Repairs performed to bring a salvaged vehicle back into service may not meet Tesla standards or specifications and that is why the vehicle is unsupported. Consequently, any failures, damages, or injuries occurring as a result of such repairs or continued operation of an unsupported vehicle are solely the responsibility of the vehicle owner.

Until Tesla can confirm that the vehicle is in compliance with Tesla’s safety standards and vehicle specifications, Tesla does not perform or support repairs involving the HV (high-voltage) battery systems in the vehicle because of the potential for the salvage vehicle to have sustained damage that:

• Makes the vehicle unsafe to drive
• Makes the vehicle unsafe for any repair technicians that might work on the vehicle
• Might damage Tesla equipment, such as Superchargers

When a vehicle is classified as a salvaged vehicle:

• Any Tesla limited warranties and extended service agreements for the vehicle are void.
  NOTE: Repairs due to recalls will be performed unless the safe repair of the vehicle is prevented either by the condition of the vehicle or by vehicle modifications not installed by Tesla. If the Tesla Service Center determines that the vehicle is not safe to repair, the recall-related repair will not be performed until the customer has returned the vehicle to a condition that the Service Center determines is safe to repair.
• Supercharging is permanently disabled.
• Parts availability is not affected. Any Unrestricted or Over-the-Counter part may be purchased for a salvage-titled vehicle.
• A “Salvage-Titled Vehicle HV Safety Inspection” may be performed (at the customer’s expense) on the vehicle to determine if the HV-related components are safe to work on or access.

For more information about this policy, please contact a Tesla Service Center.

What You Need to Know if You Use Dogecoin

We hope you’re excited to use Dogecoin to purchase eligible Tesla products! You can find a ton of helpful information here and in the Dogecoin FAQ. Please read both carefully because, when you use Dogecoin to purchase from us, you’re agreeing to everything said here and in the FAQ.

Dogecoin Payments Are Irreversible. That’s just the way the Dogecoin network works — no do-overs. So please make sure you enter the correct Dogecoin price in the amount field and the correct Dogecoin wallet address in the recipient field.

Underpayments and Overpayments. It’s your responsibility to make sure your Dogecoin payment matches the purchase price we give you. The Dogecoin price will expire after some time; and if it expires before you finish the payment process, you might have to start over, which could result in a new Dogecoin price. If you don’t send the exact Dogecoin price we list, we might cancel your order and refund you. And this is important: please don’t overpay us - if you enter an amount MORE than the Dogecoin price, we might not be able to return the extra amount. Also, we might not always accept Dogecoin as a payment method.

Refunds. If you’re entitled to a refund, we can refund to you either (1) the exact Dogecoin amount that you entered when you made the purchase or (2) the original Canadian Dollar price of the purchase. And it’s up to us which one happens; you don’t get to choose (we might choose one option over the other to try to get you your refund quicker). But that also means the risk is all on you if the Dogecoin value changes between the time you made the purchase and the time you get the refund (in the form we choose). So, for example, if we refund you in Dogecoin, the value of that Dogecoin amount might be a lot less than it was when you paid it to us; and if we refund you in Canadian Dollar, that Canadian Dollar amount might be a lot less than the current market value of the Dogecoin amount you used to make your payment.

Obeying the Law. If you use Dogecoin, you have to obey all the laws that apply to your use of Dogecoin. Plus, you understand that we may request information from you for the purposes of verifying your identity and the detection of money laundering, terrorist financing, fraud, or any other financial crimes. You agree:

• to give us all information that we ask for (so that we can verify who you are) and that it is 100% accurate (and you’ll update us if any information changes);
• to give us permission to ask others for information about you to verify you are who you say you are and to take action to verify your identity and protect us all against fraud or financial crime; and
• to allow us to share your personal information with credit bureaus or with government agencies that investigate fraud or financial crime (for information on how we handle your information, please see Tesla's Privacy Notice at www.tesla.com/legal/privacy).