How to Schedule a Service Appointment

In the Tesla app, you can schedule and manage your service appointments, view and approve estimates and review your vehicle’s service history.

We offer two types of service appointments: Service Center visits and Mobile Service. Service Center visits require you to bring your vehicle to a Tesla Service location. If your service can be done outside of a Service Center, a Mobile Service Technician can come to you and perform the service at a convenient location of your choosing. When you schedule a service appointment, you will be shown dates and times for all appointment types available to you depending on your location and type of service needed.

How to Schedule a Service Appointment

To schedule a service appointment in the Tesla app, follow these steps:

  1. Open the Tesla app.
  2. Tap ‘Service.’
  3. Tap ‘Request Service.’
  4. Select a support topic and describe your concern.
  5. Follow the on-screen prompts to provide additional information such as the date, time and type of service appointment you’d like.

Note: The types of service appointments available depend on what service is needed for your vehicle. Some services can only be completed through either Mobile Service or Service Center visit.

After you schedule your service appointment, you will need to prepare for either your Service Center visit or Mobile Service appointment.

How to Add Service to Your Service Appointment

Once you have scheduled your service appointment, you can add services by following these steps:

  1. Open the Tesla app.
  2. Tap ‘Service.’
  3. Tap ‘Service Request.’
  4. Tap ‘Manage Request.’
  5. Tap ‘Services.’
  6. Tap ‘Add Another Concern.’
  7. Describe the concern and follow the on-screen prompts to provide additional information.

Note: Additional concerns can impact your existing appointment date and time.

How to Contact Tesla About Your Service Appointment

Once you have scheduled your service appointment, you can message your local Service team by following these steps:

  1. Open the Tesla app.
  2. Tap ‘Service.’
  3. Tap ‘Messages.’
  4. Send and receive messages from the Service team.
How to Cancel a Service Appointment

To cancel an upcoming Tesla vehicle service appointment, follow these steps:

  1. Open the Tesla app.
  2. Tap ‘Service.’
  3. Tap ‘Service Request.’
  4. Tap ‘Manage Request.’
  5. Tap ‘Cancel Request.’
How to Reschedule a Service Appointment

To reschedule your Tesla vehicle service appointment, follow these steps:

  1. Open the Tesla app.
  2. Tap ‘Service.’
  3. Select ‘Service Request.’
  4. Tap ‘Manage Request.’
  5. Tap ‘Reschedule.’