Excess Wear and Use Guide

Mileage

Your allowable mileage was determined at the beginning of the lease. Please refer to your lease agreement to confirm the maximum number of miles you may drive during the lease. If the mileage on the vehicle exceeds your allowable mileage, you will be charged a per-mile fee in accordance with your lease agreement.

Wear

Tesla offers a Self Inspection process and our guidelines will determine if the items are normal or considered excessive. Normal wear can include a few small door dings, chips or scratches and is not charged to you. These are expected from the normal use of a vehicle. Excess wear may include items such as dents, cracks in glass, tears in the upholstery or poor quality repairs. These are not expected from the normal use of a vehicle and they may warrant charges. Please refer to the Excess Wear and Use Table for more information.

Avoid Excess Charges

Because Self Inspection is completed prior to the end of your lease, you may have time to repair the damages and avoid the charges. You may choose to have Tesla or a Tesla Certified auto body shop make the repairs. You may want to check with your insurance company to see if any damages are covered by your insurance. You may also contact your End of Lease Specialist to see if any issues are covered under the manufacturer’s warranty. If you choose to do this, please contact Tesla to let us know these repairs have been addressed. You may be required to send copies of your receipts and other proof of the repairs before we remove the excess wear charges from your account.

Tires

Tire tread must be 4/32” or greater. Use a penny to determine if the tire tread meets our requirements by placing the coin upside-down in the lowest tread on the tire. If the tread passes Lincoln’s face, the tread should be acceptable.

Wheels

Two scratches that are less than 3” on a wheel may be considered normal, however any scratches 3” or greater would be considered excessive.

Minor Scratches

A few small scratches are normal and acceptable on a used vehicle. These can usually be buffed out easily during a routine vehicle reconditioning.

 

Excess Scratches

Multiple scratches or scratches that break the paint are much more difficult and costly to repair. This would be considered excess wear and you may be charged for the damages.

Excess Wear and Use Table

Please refer to the table below to determine if your Tesla vehicle has excess wear.

Interior

Wear & Use

Normal

Excessive

Stains Removable spots/marks Stains that cannot be removed and require the interior section to be replaced
Tears Cuts, tears, and/or rips on floor mats Cuts, tears, and/or rips on carpet, upholstery, or interior
Burns Burns on floor mats Burns on carpet, upholstery, or interior sections
Power Equipment NA Non-operational, malfunctioning equipment or missing equipment

Exterior

Wear & Use Normal Excessive
Scratches and Scuffs Scratches that do not break the paint that can be buffed out during vehicle reconditioning, or scratches that break the paint that are less than 4” in length (maximum of three per panel) Scratches that break the paint that are 4” or more in length
Dents and Dings Dents and dings that do not break the paint that are less than 2” in diameter (maximum of two per panel) Dents and dings that do not break the paint of any size that occur more than three times on one panel, or any number of dents and/or dings that do not break the paint that are more than 2” in diameter
Chips 10 or less chips measuring less than 1/8” 11 or more chips measuring less than 1/8”
Previous Repairs Previous repairs to the vehicle must have been facilitated by Tesla through a Tesla Service Center or authorized service provider Mismatched paint or parts; swirls, bubbles, debris, or defects of any type in repainted areas; any substandard repair due to inferior or mismatched replacement parts
Rust and Corrosion NA Any visible rust and/or corrosion

Glass and Lenses

Wear & Use Normal Excessive
Cracked/Chipped/Broken One chip less than or equal to 1/4” in diameter, not in the drivers line of sight Two or more chips less than or equal to 1/4” in diameter; any chips, crack, or scratches (not able to be buffed) greater than 1/4” in diameter; or any chips, scratches, and cracks in the drivers line of sight

Tires and Wheels

Wear & Use Normal Excessive
Tires Tread depth 4/32” or greater, and all tires must meet Tesla size and rating (speed and seasonal) Tread depths less than 4/32”; tires that do not meet Tesla’s standards for size and/or rating (speed and seasonal); mismatched tires (other than brand); or dry rot, cupped, cut, or sidewall plugs
Wheel Scratches, gouges, chips, or dents less than 3” per wheel (maximum of two per wheel) Any bent or broken part, missing or corroded wheel covers; mismatched wheels; three or more scratches, gouges, or dents per wheel

Mechanical/Electrical

Wear & Use Normal Excessive
Mechanical/Electrical NA Missing, non-operational, or malfunctioning equipment; replacement part(s) that do not meet Tesla’s specifications; substandard repairs
Vehicle Maintenance Vehicle should be maintained according to Tesla’s maintenance requirements Failure to replace maintenance items if they are dirty, low, worn, or not in working order

Missing/Broken Parts

Wear & Use Normal Excessive
Missing/Broken Parts Vehicle should be returned with equipment and accessories that were in the vehicle at lease inception and must be in good working order Missing equipment, broken parts, and accessories (i.e. owners manual, charging cables, keyfobs etc.)

Aftermarket Items

Wear & Use Normal Excessive
Aftermarket Items NA Any unauthorized vehicle modifications or alterations; damage caused by the installation or removal of parts and accessories

Miscellaneous

Wear & Use Normal Excessive
Miscellaneous NA Missing owners manual, charging cables or keyfobs; further diagnosis: the cause behind the illuminated warning lights must be diagnosed and repaired - warnings that are not reset are not acceptable; other missing items (wipers, speakers, original vehicle components, etc.)

Interior

Stains

Normal: Removable spots/marks

Excessive: Stains that cannot be removed and require the interior section to be replaced

Tears

Normal: Cuts, tears, and/or rips on floor mats

Excessive: Cuts, tears, and/or rips on carpet, upholstery, or interior

Burns

Normal: Burns on floor mats

Excessive: Burns on carpet, upholstery, or interior sections

Power Equipment

Normal: NA

Excessive: Non-operational, malfunctioning equipment or missing equipment

Exterior

Scratches and Scuffs

Normal: Scratches that do not break the paint that can be buffed out during vehicle reconditioning, or scratches that break the paint that are less than 4” in length (maximum of three per panel)

Excessive: Scratches that break the paint that are 4” or more in length

Dents and Dings

Normal: Dents and dings that do not break the paint that are less than 2” in diameter (maximum of two per panel)

Excessive: Dents and dings that do not break the paint of any size that occur more than three times on one panel, or any number of dents and/or dings that do not break the paint that are more than 2” in diameter

Chips

Normal: 10 or less chips measuring less than 1/8”

Excessive: 11 or more chips measuring less than 1/8”

Previous Repairs

Normal: Previous repairs to the vehicle must have been facilitated by Tesla through a Tesla Service Center or authorized service provider

Excessive: Mismatched paint or parts; swirls, bubbles, debris, or defects of any type in repainted areas; any substandard repair due to inferior or mismatched replacement parts

Rust and Corrosion

Normal: NA

Excessive: Any visible rust and/or corrosion

Glass and Lenses

Cracked/Chipped/Broken

Normal: One chip less than or equal to 1/4” in diameter, not in the drivers line of sight

Excessive: Two or more chips less than or equal to 1/4” in diameter; any chips, crack, or scratches (not able to be buffed) greater than 1/4” in diameter; or any chips, scratches, and cracks in the drivers line of sight

Tires and Wheels

Tires

Normal: Tread depth 4/32” or greater, and all tires must meet Tesla size and rating (speed and seasonal)

Excessive: Tread depths less than 4/32”; tires that do not meet Tesla’s standards for size and/or rating (speed and seasonal); mismatched tires (other than brand); or dry rot, cupped, cut, or sidewall plugs

Wheel

Normal: Scratches, gouges, chips, or dents less than 3” per wheel (maximum of two per wheel)

Excessive: Any bent or broken part, missing or corroded wheel covers; mismatched wheels; three or more scratches, gouges, or dents per wheel

Mechanical/Electrical

Mechanical/Electrical

Normal: NA

Excessive: Missing, non-operational, or malfunctioning equipment; replacement part(s) that do not meet Tesla’s specifications; substandard repairs

Vehicle Maintenance

Normal: Vehicle should be maintained according to Tesla’s maintenance requirements

Excessive: Failure to replace maintenance items if they are dirty, low, worn, or not in working order

Missing/Broken Parts

Missing/Broken Parts

Normal: Vehicle should be returned with equipment and accessories that were in the vehicle at lease inception and must be in good working order

Excessive: Missing equipment, broken parts, and accessories (i.e. owners manual, charging cables, keyfobs etc.)

Aftermarket Items

Aftermarket Items

Normal: NA

Excessive: Any unauthorized vehicle modifications or alterations; damage caused by the installation or removal of parts and accessories

Miscellaneous

Miscellaneous

Normal: NA

Excessive: Missing owners manual, charging cables or keyfobs; further diagnosis: the cause behind the illuminated warning lights must be diagnosed and repaired - warnings that are not reset are not acceptable; other missing items (wipers, speakers, original vehicle components, etc.)



*Please note this chart is NOT all-inclusive. You may be charged for items not represented on this chart.

Questions?
Contact a Lease End specialist directly at 844-45-TESLA. You can also review our customer Frequently Asked Questions.

SHARE