Currently, Robotaxi is invite-only.

How to Use Robotaxi

Request a ride and manage your trip experience using the Robotaxi app.

How to Request a Ride

To request a ride with Robotaxi, follow these steps:

Open the Robotaxi app.
Enter and confirm your destination.
Once confirmed, you will receive a notification that your vehicle is on its way.

What to Expect for Your Ride

Make sure to wait for the vehicle at the designated pickup location. We will notify you through the Robotaxi app once the vehicle is nearby. Your vehicle will wait at the pickup location for five minutes. If you have not arrived at the pickup location within this time, your ride may be canceled.

Once your vehicle has arrived, follow these steps:

Locate the vehicle and make sure the license plate matches that of the vehicle listed in the Robotaxi app.
Open the door, enter the vehicle, close the door and fasten your seatbelt.
To start the ride, tap ‘Start’ in the Robotaxi app.

How to End Your Ride

Once you’ve arrived at your destination, gather your belongings, exit the vehicle and close the door. Your ride will automatically end for you. Once your ride has ended, you can provide feedback on your experience in the Robotaxi app.

Features Available for Riders

Tesla vehicles are designed to provide comfort and convenience throughout your entire trip. You can adjust your preferred climate settings, seat position and more from the Robotaxi app. During your ride, you also can enjoy different entertainment features, such as music streaming, by using the vehicle’s touchscreen or the Robotaxi app.

Frequently Asked Questions

Frequently Asked Questions Show All Hide All

To recover a lost item, fill out the Lost Item Report form in the Robotaxi app. Once the form is complete, Tesla will contact you if we have found the lost item and organize a pickup process.

You can find the form in the Robotaxi app by following these steps:

Open the Robotaxi app.

Tap the menu in the top-right corner.

Tap ‘Ride History.’

Select the ride where you have lost an item.

Tap ‘Start Lost Item Report.’

If you have left an item in the vehicle, we recommend filling out the form as soon as possible. If found, lost items are only stored for 10 business days.

Note: Tesla is not responsible for items left in the vehicle after your trip ends. While we will make every effort to reunite you with your lost item(s), we cannot guarantee the item(s) will be found or returned to you, or that they will be returned undamaged. Tesla will not reimburse or otherwise compensate you for any lost or damaged item(s).
Yes. To update your destination, follow these steps:

Open the Robotaxi app.

Tap on the current destination of your trip and tap ‘Edit.’

Enter and confirm your new destination details.
Tap ‘Pull Over’ on the vehicle’s touchscreen or in your Robotaxi app. Your vehicle will stop at the nearest and safest location. You can then expect to be called by our Customer Support team from the vehicle’s touchscreen. You may speak with the representative using the internal cabin microphone and speakers.
Tap ‘Support’ on the vehicle’s touchscreen or in your Robotaxi app. Our Customer Support team will immediately connect with you from the vehicle’s touchscreen. You may speak with the representative using the internal cabin microphone and speakers. For additional support during your ride, contact the Customer Support team at (877) 798-3752.

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