Gifting Inquiries

Yes. You can purchase and send eligible products to recipients through the U.S. Tesla Shop. Gifts will include a complimentary personalized note. There is an additional $5.00 fee for gift wrapping.

Gifting products to friends and family is currently only available in the U.S.

A Tesla gift card can be sent digitally. Physical gift cards are not currently available. Learn more about Tesla gift cards.

No. Service-installed accessories are not eligible to be gifted.

No. Tesla gift cards and select large accessories and lifestyle products are not eligible to be wrapped due to the type or size of the product.

Note: If an item is eligible to be gift wrapped, you will see this option in your cart.

No. Tesla will have preselected wrapping based on the product’s size and season.

Yes. During checkout you will have the opportunity to enter a personalized note for the recipient of your gift.

There is a 255 maximum character count. Personalized notes cannot contain emojis or special characters.

Yes. When placing your order on Tesla Shop, you will have the opportunity to enter the recipient’s address.

Note: Ensure the recipient’s address is accurate to avoid delays. Tesla is unable to update the shipping address after the order is shipped.

Yes. Your first and last name will be displayed within the personalized note.

Gift recipients will not receive a tracking number or any notification prior to delivery.

Have your gift order number and email address ready to start the process of returning a product that was gifted to you. If you cannot locate the order number or have trouble initiating a return, contact us.

Note: The Returns and Cancelations terms and conditions still apply.

If the gift recipient initiates the return, they will receive Tesla Credits that will be deposited in their Tesla Wallet to use towards other products on Tesla Shop, Supercharging, service repairs or upgrades.

If the buyer initiates the return, they will receive a refund to their original payment method.

Yes. Have your order number and the email associated with the order ready to start a gift return. If you cannot locate the order number or have trouble initiating a return, contact us.

Alternatively, you can sign in to your Tesla Account to view your order history and initiate a return from there.

Note: The Returns and Cancelations terms and conditions still apply.

No. Tesla locations cannot process returns or refunds for items purchased online.

If your item is defective, you can take one of the following actions:

• Contact us with your order number to receive a replacement.
• Initiate a return by visiting the Gift Return page and receiving the value of the gift in the form of Tesla Credits.

Contact us to receive additional help or information.