Support

Software Updates

Our cars regularly receive over-the-air software updates that add new features and enhance existing ones over Wi-Fi.

When updates become available, you’ll receive a notification on your center touchscreen display, with the option to install the update immediately or schedule for later. To ensure the fastest and most reliable delivery of software updates, connect your car to Wi-Fi.


Frequently Asked Questions

What are over-the-air software updates?
Over-the-air software updates introduce new features and updates to your car—making your car safer and more capable over time.

Where can I find information on the latest software updates?
You can find the latest information on your car’s software in the release notes. Tap the Tesla ‘T’ at the top center of your car’s touchscreen to access. After a new window opens, tap 'Release Notes' on the bottom right hand side of the page.

How can I confirm which software version I have?
To check the latest software version on your car, tap the Tesla ‘T' at the top center of your car’s touchscreen. This will display a summary of your car’s software, including version number, in the bottom left hand corner. This summary also includes your vehicle avatar, battery configuration and VIN.

When do software updates become available?
Software updates occur on a rolling basis. If your car is due for an update, Tesla will notify you through an alert on your car’s touchscreen and Tesla mobile app. The notification will also tell you the estimated time required to complete the update.

Can I drive my car during a software update?
During a software update, you are unable to drive your car as a safety measure. We recommend scheduling software update installations when your car is not needed for driving.

Can I cancel a software update once it begins? How do I resume when I am ready?
You cannot cancel a software update once it has started.

It appears my software update is not installing properly. How do I troubleshoot?
If you believe that your software update failed or your car or touchscreen is unresponsive after an update, you can take the following steps:

First, verify the status of your software update. If you do not see a ‘Software Update Complete’ notification on your Tesla mobile app and it’s been over 30 minutes since the update was started, refer to the guide below.

  • Touchscreen Reboot: Hold your foot down on the brake while holding the two scroll wheel buttons (around 20 seconds) on the steering wheel until the Tesla ‘T’ appears on the touchscreen.
  • Instrument Cluster Reboot (Model S and Model X only): Hold your foot down on the brake while holding the two scroll wheel buttons (around 20 seconds) until the Tesla ‘T’ appears on the touchscreen.
  • You can also power your vehicle off to troubleshoot. To power off in Model S and Model X, go to 'Controls' > 'E-Brake and Power Off' > 'Power off and confirm'. Tap the brake pedal to turn the vehicle on. Model 3 customers should go to 'Settings' > 'Safety and Security' > 'Power off and confirm'. Tap the brake pedal to turn the vehicle on.

How do I troubleshoot issues with media playback after a software update?
If you are experiencing issues with Bluetooth connectivity, try to disconnect and re-pair your Bluetooth device. For other related issues, attempt a Touchscreen Reboot as described above.

How do I troubleshoot issues with keyless entry after a software update?
For issues related to car entry, first check that you have the appropriate keyless entry settings enabled. If using the 'Phone as Key' feature, ensure that the phone shows as your key in your 'Phone as Key' Settings and that your Tesla mobile app is running in the background.
If the issue persists, turn your devices Bluetooth connection on and off. Otherwise, re-pair your phone as the key.

Why did I get an update but don’t see any changes?
Tesla cars receive regular software updates, both large and small. Minor software updates may not result in any noticeable changes to the driving experience.

Will my car charge while installing new software?
Your car will not charge while installing an over-the-air update. If you install a software update while charging, your car will stop charging during the update and will automatically resume charging once the update is complete.

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