How to Schedule a Service Appointment

In the Tesla app, you can schedule and manage your service appointments, view and approve estimates and review your vehicle’s service history.

We offer two types of service appointments: Service Center visits and Mobile Service. Service Center visits require you to bring your vehicle to a Tesla Service location. If your service can be done outside of a Service Center, a Mobile Service Technician can come to you and perform the service at a convenient location of your choosing. When you schedule a service appointment, you will be shown dates and times for all appointment types available to you depending on your location and type of service needed.

To schedule a service appointment in the Tesla app, follow these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Follow the on-screen prompts.

Note: The types of service appointments available depend on what service is needed for your vehicle. Some services can only be completed through either Mobile Service or Service Center visit.

After you schedule your service appointment, you will need to prepare for either your Service Center visit or Mobile Service appointment.

If you’re unable to make your scheduled service appointment, you can reschedule or cancel it in the Tesla app. If you cancel or change your appointment less than 24 hours before your scheduled service, you will be charged a late cancellation fee of $100. If we cancel or change your appointment less than 24 hours before your scheduled service, you will receive a $100 credit toward your next service appointment.*

*Credits offered are for loyalty, award or promotional purposes. Credits can only be used in the country where they were issued. The credits expire 12 months from when the credits are issued, subject to state law and will remain on your account until they expire or are used. There are no fees associated with this credit. If you have further questions about this credit, contact your Service Advisor.

To cancel an upcoming Tesla vehicle service appointment, follow these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap ‘Cancel.’
4. Follow the prompts.

To reschedule your Tesla vehicle service appointment, follow these steps:

1. Open the Tesla app.
2. Tap ‘Service.’
3. Tap ‘Manage.’
4. Follow the prompts.