Support

Your Tesla Account includes owner resources, guides and important updates. Combined with the Tesla app, you can do everything from remotely monitoring your car and energy usage to transferring ownership.

• Basic Account Support
• Adding and Removing Products
• Billing and Payments
• Car Access
• Account Security

Basic Account Support

How do I create a Tesla Account?
After placing an order for your Tesla product, you will be asked to create a password for your Tesla Account. Your account will be associated with the email address that was used to place the order.

You can also create a Tesla Account by following these steps:

1. Visit Create Account.
2. Enter your name, email address and password.
3. Click 'Create Account.'

How do I reset the password to my Tesla Account?
To reset your password, follow these steps. If resetting your password doesn’t work, contact us. You can change your password on the 'Settings' page of your Tesla Account.

How do I update my Tesla Account preferences and information?
To update your information, log into your Tesla Account and select 'Settings' to update your saved details.

I have multiple Tesla products. How can I switch views in the Tesla app?
You can switch views in two ways:

• Tap the profile picture icon, located in the top-right corner, and select your desired product view.
• From the home screen, swipe left or right to see your desired product view.

Adding and Removing Products

How can I add a car to my Tesla Account?
The adding a car process varies depending on how your car was purchased.

• If you purchased through Tesla: Your car will automatically pair to your Tesla Account and Tesla app. No additional steps required.
• If you did not purchase through Tesla: You must claim ownership of the car through your Tesla app. If the car is still connected to the previous owner’s Tesla Account, Tesla will contact them via email to confirm the transfer. If the previous owner is unreachable, Tesla will review your documents to confirm proof of ownership.

How can I claim ownership of my car?
If you did not purchase your car through Tesla, you must claim ownership before it can be paired with the app and your Tesla Account. You will need access to your car and a Wi-Fi connection to complete the transfer process.

To add a vehicle from the Tesla app:

1. Tap profile icon in top-right corner.
2. Tap 'Add/Remove Products' > 'Add.'
3. Tap 'Vehicle.'
4. Review the requirements to add your vehicle. Then, tap 'Get Started.'
5. Enter your VIN number.
6. Review the steps to rename your vehicle from your vehicle touchscreen.
7. Enter your registration and upload documents, such as your personal ID and title. Tap 'View Approved Documents' for a list of valid documents.
8. Review information about your vehicle and the new owner of the vehicle.
9. Submit your request by selecting 'Finish.'
10. The request can take three to five days depending on eligibility. You will receive an email once your vehicle has been added.

Note: To access this feature, you must have Tesla app version 4.8.0 or higher.

To add a vehicle from your Tesla Account:

1. If you do not already have one, create a Tesla Account.
2. Sign in to your Tesla Account.
3. At the bottom of your Dashboard, find ‘Purchased a car from a third-party?’
4. Select ‘Add.’
5. Complete the form and submit your ownership documents, such as your driver's license, title, registration and VIN number.
6. Once your form is submitted, follow the steps on your screen to rename your car to the secret code.
7. If your VIN is eligible for instant transfer, then you will automatically be granted ownership. Most requests will require the previous owner to confirm the request. Tesla will contact them directly for a confirmation. If the previous owner does not take action, Tesla will review your documents to confirm ownership.

Can I remove a car from my Tesla Account?
Yes. You can use the Tesla app to remove a car from your account. If you are transferring ownership, please note that Supercharging credits, upgrades and some other features may not be transferable. After the removal, your previous ownership documents, lease/loan documents and receipts can be found in the ‘Previously Owned’ section of your Tesla Account.

To remove your vehicle from the Tesla app:

1. Tap profile icon in top-right corner.
2. Tap 'Add/Remove Products' > 'Remove.'
3. Tap the vehicle to be removed.
4. Review the requirements to remove your vehicle. Then, tap 'Get Started.'
5. If applicable, pay any outstanding Supercharging balance.
6. Answer questions about your vehicle. If you are transferring to a new buyer, submit their information. If not, select 'Skip.'
7. Review information about your vehicle and the new owner of the vehicle.
8. Submit your removal request by selecting 'Remove' > 'Yes, Remove.'
9. Enter your security code.
10. You will receive an email to confirm your request.

Note: To access this feature, you must have Tesla app version 4.8.0 or higher.

Follow these steps to remove a car from your Tesla Account:

1. Sign in to your Tesla Account.
2. Select ‘Manage’ next to the car you’d like to transfer or remove.
3. Scroll down and select ‘Remove Car.’
4. If you're transferring to a new buyer, submit their information. If not, select 'Skip this Step.'
5. Submit your removal request.
6. You will receive an email prompting you to confirm the removal within 10 minutes. Once confirmed, the removal will be final. If it is not confirmed within the 10-minute time window, the request to remove your car will expire. You can resubmit the request to remove your car at any time.

Note: If you transferred directly to the new owner, they will also receive an email confirmation. If no Tesla Account is associated with their email address, they’ll receive a second email to complete their account set-up.

Billing and Payments

How do I add additional payment methods?
You can view, add and remove payment methods from Wallet in the Tesla app. Your Supercharging payment method can be updated from either Wallet in the Tesla app or the ‘Payment Method’ section of your Tesla Account.

Car Access

What is Car Access?
Car Access allows you to add and remove access permission for an additional driver. You can add and remove additional drivers at any time from your Tesla app.

Note: To access this feature, the primary vehicle owner and additional drivers must have Tesla app version 4.3.1 or higher.

Which permissions will my additional driver have?
Your additional driver will have access to all Tesla app features except purchasing Upgrades.

How can I add a driver for my vehicle?
To add a driver, follow these steps:

1. Open the Tesla app.
2. If you have multiple Tesla products, swipe to the vehicle for which you would like to add a driver.
3. On the vehicle home screen, tap 'Security.'
4. Tap 'Add Driver.'
5. Send an invitation link by selecting the drivers contact information.

Note: To access this feature, the primary vehicle owner and additional drivers must have Tesla app version 4.3.1 or higher. Additional drivers can either use a previously registered Tesla Account or use the app to create a new Tesla Account.

How can I remove an additional driver?
Follow these steps to remove your additional driver:

1. Open the Tesla app.
2. If you have multiple Tesla products, swipe to the vehicle for which you would like to add a driver.
3. On the vehicle home screen, tap 'Security.'
4. Tap 'Manage Drivers.'
5. Next to the driver's name, tap 'Remove.'
6. Tap 'Yes' to confirm the removal.

Account Security

Can I delete my Tesla Account?
You can request to delete your Tesla Account and data at any time. Ensure your account meets the criteria below before proceeding:

• Your Tesla Account has no active products associated with it
• Your Tesla Account has not been added as an additional driver
• Your Tesla Account has no outstanding balances

How can I delete my Tesla Account?
If eligible, you can request to permanently delete your Tesla Account and data from the Tesla app. Please note the deletion is not reversible and may take up to 30 business days to process.

To delete your Tesla Account and data, follow these steps:

1. Open the Tesla app.
2. Tap the profile icon in the top-right corner.
3. Tap 'Account' > 'Security and Privacy.'
4. Tap 'Delete Account.'
5. You will receive an email confirmation once the deletion has been processed.

What is multi-factor authentication?
Multi-factor authentication protects your Tesla Account by requiring a secondary form of verification before signing in. Once multi-factor authentication is set up, you’ll be required to enter your account credentials and verify your identity from a registered device each time you sign in. Keep your account secure by setting up multi-factor authentication.

How do I reset the password to my Tesla Account?
Tesla requires a strong password be created for your Tesla Account. Your password must have eight or more characters and at least one number or letter. Using punctuation marks and adding extra characters strengthens your account.

You can reset your password at any time by following these steps:

1. Select 'Forgot Password?' on the sign-in page.
2. Enter your email address to receive an email with instructions to reset your password.
3. Select 'Send.'
4. Check your email for a link to reset your password.

If resetting your password doesn’t work, you can contact us to request a temporary password. Sign in with the temporary password provided and select 'Settings' in the top right corner to change your password.

Can I use my Tesla Account credentials when signing in to a third-party application?
We highly recommend that you exercise caution when downloading a third-party mobile or web application that requires you to log in using your Tesla Account credentials. Some apps provide great benefits but they also have a potential to negatively impact system security, stability and data if not handled properly.

Tesla does not authorize public use of its API, and some applications found on the internet may not contain the software they claim to, or may contain software that you didn't expect or want. This includes, but is not limited to, apps that ask to install configuration profiles that can then control your device. If installed, unverified or untrusted third-party applications may become intrusive, drain your battery, track your location, misuse your personal information, cause security vulnerabilities, unauthorized access to Tesla’s API, software instability and disruption of services. To avoid unwanted or malicious software, Tesla strongly cautions against the use of third-party applications that require the sharing your Tesla Account credentials.

I received a suspicious email and/or message about my Tesla Account and am required to share my account credentials. Is it safe for me to share my account information?
No. If you receive an email or see a message that your Tesla Account, Tesla vehicle or your Tesla app has a virus, or someone claiming to be from Tesla calls to request your username and password, you’re likely the target of phishing. Phishing tricks users to share personal information and is a fraudulent attempt in forms of emails, texts, ads and phone calls. If you have any doubts about a request or communication, or even if you just need to update your information with Tesla, contact Tesla directly.