Frequently Asked Questions - Connectivity

What are the new connectivity options?

  • Standard Connectivity offers basic maps & navigation, music & media over Bluetooth® and software updates over Wi-Fi. Note: Important safety updates will continue to be available over the car’s cellular connection.
  • Premium Connectivity adds satellite-view maps with live traffic visualization, in-car streaming music & media, an internet browser (for Model S and Model X) and over-the-air software updates via Wi-Fi and cellular.

How much do Standard Connectivity and Premium Connectivity cost?
There is no fee for Standard Connectivity. Pricing for Premium Connectivity will be announced soon, which we expect to be approximately $100 (USD) per year.

How do the new connectivity options impact current Tesla owners?
All Tesla cars ordered on or before June 30, 2018 will continue to have access to their existing Premium Connectivity features at no cost for as long as the car is active. As additional apps and services become available in the future, owners will have the opportunity to upgrade their connectivity plan.

Will there be a trial period for Premium Connectivity?
For all Model S and Model X cars ordered on or after July 1, 2018, Premium Connectivity will be complimentary for one year after delivery, as well as all Model 3 cars with Premium Interior. After the complimentary period ends, Standard Connectivity will be available for all cars at no cost, and Premium Connectivity will be available for purchase via the in-car touchscreen. Connectivity plans for Model 3 without Premium Interior will be announced later this year.

Where can Premium Connectivity be purchased?
Tesla owners will be able to purchase Premium Connectivity through the in-car touchscreen. We anticipate rolling out this functionality later this year.

Is Premium Connectivity refundable?
No. Although purchases of Premium Connectivity are non-refundable, they will remain active through a sale or ownership transfer of the car.

Will cars with Standard Connectivity still receive over-the-air software updates?
Yes. All cars with Standard Connectivity will continue to receive software updates. Tesla owners will simply need to connect to a Wi-Fi network to receive the updates. Note: Important safety updates will continue to be available over the car’s cellular connection.

Will Standard Connectivity affect in-car maps and routing?
No. All cars with Standard Connectivity will continue to receive maps & navigation functionality similar to those with Premium Connectivity, including traffic-based routing, Trip Planner and Supercharger stall availability. Premium Connectivity will add satellite-view maps and live traffic visualization.

What music & media are available with Standard Connectivity?
Standard Connectivity offers Bluetooth® pairing, FM radio, Sirius XM capability in North America (for XM-enabled cars) and playback from a USB drive. Premium Connectivity is required for in-car streaming music & media.

Do connectivity plans affect Autopilot?
No. As long as the car’s software is kept up to date, connectivity plans will not affect Autopilot. Customers with Standard Connectivity can receive the latest updates over Wi-Fi. Note: Important safety updates will continue to be available over the car’s cellular connection.

How are used Tesla cars affected by this policy?
All used Tesla cars purchased on or before June 30, 2018 will continue to have the Premium Connectivity features described above at no cost for as long as the car is active. All used Tesla cars purchased on or after July 1, 2018 will have either Standard Connectivity or Premium Connectivity, as connectivity service levels will remain active through a sale or ownership transfer of the car. Premium Connectivity will be available for purchase via the in-car touchscreen.

Can I get Premium Connectivity features by using a mobile hotspot?
No. Over-the-air software updates may be downloaded over Wi-Fi networks, including mobile hotspots, subject to fees and restrictions of your mobile carrier. However, other Premium Connectivity features like satellite view maps and streaming media are currently not available over Wi-Fi.

Will the new connectivity rules apply to countries where in-car streaming music & media are currently not available?
Tesla is working hard to bring in-car streaming music & media to all countries where we sell our cars. Connectivity features for countries in which we currently do not offer streaming music (i.e. China, South Korea, Mexico, Taiwan, Macau, Japan, Jordan, Turkey and the UAE) will remain unchanged until streaming music & media become available.

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