Update Vehicle Firmware to Correct Loss of Back Up Camera Feed

Tesla has issued a voluntary recall on certain model year 2024 Cybertruck vehicles manufactured between November 13, 2023, and September 14, 2024, that are or were operating with a specific software logic for low voltage hardware, to correct a condition that may prevent the rearview camera image from displaying within two seconds upon shifting into reverse as required by FMVSS 111, S6.2.3.

Software release 2024.32.5.2 or a later release ensures that the rear-view camera image display complies with the two second response time as per FMVSS 111 S6.2.3. The updated software began rolling out over-the-air (OTA) to affected vehicles starting September 19, 2024.

Is my vehicle affected by this recall?

All owners can check if their VIN is affected by using either the Tesla VIN Recall Search or NHTSA VIN Recall Search tools. Software release 2024.32.5.2 or later ensures that the rearview camera image display complies with the two-second response time as per FMVSS 111 S6.2.3. No service visit is necessary, and no further action is necessary from owners whose vehicles are equipped with software release 2024.32.5.2 or a later software release.

You can confirm your vehicle’s software version by tapping 'Controls' > 'Software’ on your vehicle touchscreen or at the bottom of your vehicle home screen in the Tesla app.

What is this issue and how does it affect my vehicle?

On certain affected vehicles, under certain conditions, the vehicle system (including the rearview image) may not complete a shutdown process before the system is commanded to boot up. If the driver starts a backing event before the vehicle system completes its shut down and boot-up, the rearview image may not display within two seconds of placing the vehicle in reverse as required by FMVSS 111, S6.2.3.

Is my vehicle safe to drive?

Delayed availability of the rearview camera display upon shifting into reverse may affect the driver’s rear visibility and increase the risk of a collision. The driver may continue to reverse the vehicle by performing a shoulder check and using their mirrors. Tesla is not aware of any crashes, injuries or deaths relating to this condition.

Do I need to make a service appointment for this recall?

No. This recall is addressed by updating the vehicle software release to 2024.32.5.2 or later releases and does not require the customer to schedule a service appointment.

What if my software update fails to download or install?

Software updates may fail for a number of reasons. If you are having issues updating your vehicle software, view frequently asked questions about software updates. If the issue persists, schedule a service appointment.