Order Inquiries

Shipping and Ordering Show All Hide All

Apparel, lifestyle, charging equipment, vehicle parts and most vehicle accessories will ship directly to the address entered at time of checkout.
To ensure optimal fit and function, service-installed vehicle accessories are dispatched to your preferred Tesla Service Center for final installation. The purchase price of these items includes shipping and installation.
We strive to ship orders within 48 hours from time of purchase, but additional processing time may be needed depending on order volume and product availability.

Note: Orders with multiple items may ship in more than one package.
Once your order ships, you will receive a confirmation email that includes tracking information. Click the link in your confirmation email and follow the steps to check the status of your order. You can also sign in to your Tesla Account and select an order in your Order History to check the status.
We currently offer shipping to the 49 continental United States, Hawaii, Puerto Rico, Mexico and Canada.

We reserve the right to cancel any order with a shipping address pertaining to a freight forwarder or that appears to be purchased with the intent to resell or export outside of the United States, Puerto Rico, Mexico and Canada.
Tesla offers free shipping on all orders over $100 in the U.S. For orders less than $100, a $10 shipping charge will apply. Shipping charges are non-refundable. Exceptions may apply.

Delivery Show All Hide All

Tesla will provide a replacement on damaged goods that you have received. Manage your order or sign in to your Tesla Account to start the replacement process. Our team will reach out with next steps after receiving your request.
If there is something missing from your order, follow these steps:

Start the process to fill the missing part of your order.

Click ‘Sign In’ under "Ask a Question on Web."

Select ‘Accessories / Apparel / Merchandise.’

Select ‘Return an Item.’

Click on ‘Submit.’

Our Customer Support team will reach out to help replace the missing part. If available, Tesla will provide the missing part but may advise processing a return or replacement instead.
Tesla orders can take three to five business days to arrive but may vary depending on your order. Check the status of your order for updates on when it will arrive.
To see your order history on a web browser, sign in to your Tesla Account or use your order number to search previous orders.

To see your order history through the Tesla app, follow these steps:

Tap the menu in the top-right corner.

Tap on your name.

Select ‘Order History’ to see what you have previously ordered.