Accessories, Merchandise and Online Shop

Vehicle accessories, Tesla merchandise and select spare parts are available for purchase at the Tesla online store and most Tesla retail locations.


Product Inquiries

How can I tell if Tesla accessories and merchandise are available at my local Tesla store?
Visit the interactive Find Us map and locate your preferred Tesla store or Service Center. Tesla locations with accessories and merchandise available will display the following: merchandise, vehicle accessories and Wall Connectors available for purchase at this location.

What products ship directly to the customer? What products ship to a Tesla Service Center on my behalf?
Apparel, lifestyle, charging equipment, vehicle parts and most accessories will ship directly to you. To ensure optimal fit and function, service-installed accessories are dispatched to the Tesla Service Center of your choosing. The purchase price of these items includes freight and installation. Upon receiving these products, the selected Service Center will contact you. You can also schedule your own service visit for installation.

Upon checkout for service-installed accessories, you’ll be prompted to enter your preferred Tesla Service Center and car’s VIN. Failure to provide this information may cause a delay in order processing.

Examples of service-installed accessories include:

  • Model S and Model X enhanced anti-theft kit
  • Model S and Model X performance pedal set

Wheel and tire packages and Model Y tow package
The installation of these packages is included in the purchase price. Upon completing your order for a wheel and tire package or Model Y tow package, you’ll be asked to schedule your service visit for the installation. On the day of your service visit, the items will be ready for you.

Model 3 and Model Y Automatic Garage Door Opener
The Model 3 and Model Y automatic garage door opener will ship to you directly. Installation is included in the purchase price. Upon receiving the item, please schedule a service visit for installation.

How can I tell direct-ship from service-installed accessories?
When purchasing service-installed accessories, you will be asked to login to your Tesla Account and select your car's VIN. You will also be asked to choose a Service Center for installation at checkout.

I’m purchasing a service-installed accessory. How can I find my VIN?
At checkout you’ll be prompted to log into your Tesla Account. Upon doing so, your VIN(s) will become selectable beside the service-installed product in your cart. If you own multiple cars, please select the car you’d like this accessory installed upon.

If you recently purchased a car, make sure your VIN or reservation number (RN) is visible within your Tesla Account prior to purchasing a service-installed accessory.

How do I get my Wall Connector installed?
For information on installing a Wall Connector and charging your Tesla at home, visit the Home Charging Support page.

Fitment for some products, such as Model X interior mats, depends on the vehicle build date. Where do I find the build date of my Tesla?
The build date for your car is shown on the vehicle certification label located on the driver’s side door pillar. This label is visible when the door is open.

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Payment, Checkout and Pricing

What are accepted methods of payment?
The Tesla online store accepts the following payment methods: Apple Pay American Express, Discover, MasterCard and Visa.

Can I order a service-installed product without a VIN associated with my Tesla Account?
No. In order to purchase service-installed products, you must have a VIN.

Can I edit or cancel my order?
We try to dispatch orders as soon as possible. Contact us to check in on your order. If your order is already in progress, we will be unable to accommodate a request to modify it.

Are prices the same for Tesla merchandise and accessories sold online versus in store?
Yes.

Can I resell the products purchased from the Tesla online store?
No. Tesla and its affiliates sell directly to end-consumers. We may unilaterally cancel any order that we believe has been made with the intention to resell, intended to violate our trademark rights or that has otherwise been made in bad faith. We may also cancel an order and process a refund if we discontinue a product after the time an order is placed.

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Shipping and Ordering Times

What are Tesla Shop’s delivery timeframes?
Although we strive for order dispatch within 24 hours, order volume and product availability may result in additional processing time.

Please note:

  • Large shipments, wheels and tire packages and Roadster accessories may have longer processing times
  • Due to order volume and product availability, certain items may have limits on the quantity that can be requested

How can I check the status of my order?
Once your item ships, you will receive a confirmation email that includes tracking information. Just click the link in your confirmation email and follow the steps to check the status of your order. You can also sign into your account and select an order in your order history to check the status.

Does Tesla ship to a PO box or APO?
We currently offer shipping to a home or business address. We do not offer shipping to a PO box or APO address.

Does Tesla ship products to my country?
We currently offer shipping to the 49 states of the continental United States, Hawaii and Canada.

Tesla reserves the right to cancel any order with a shipping address pertaining to a freight forwarder or that appears to be purchased with the intent to resell or export outside of the United States and Canada.

Why do some products ship directly to Tesla Service Centers?
To ensure optimal fit and function, service-installed accessories are dispatched to the Tesla Service Center of the customer’s choosing. The purchase price of these items includes freight and installation. Upon receiving these products, the Service team will contact you to arrange for installation. You are also welcome to schedule your installation appointment.

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Returns

Is it possible to return a product?
Vehicle accessories and merchandise purchased from the Tesla online store or a Tesla retail location may be returned within 30 days of receiving the product. Wall Connectors can be returned within 60 days. Opened and unused products have the same return window but are subject to a 15% restocking fee. Outside of warranty concerns, return shipping will be deducted from the return credit. Once used, a product is ineligible for return.

How do I start the return process?
For items purchased at a retail location, please visit a Tesla location with accessories and merchandise available for purchase to process your return request.

To initiate a return for products purchased from the Tesla online store, sign into your account and start a return from your order details.

If you purchase an item as a guest, access your order using your order number and email address.

Can I return my online order to a Tesla Service Center?
Tesla Service Centers are focused on servicing customer vehicles and unfortunately cannot process any returns or refunds.

However, once you have received a return shipping label, you may choose to drop off the package at any Tesla Service Center.

What vehicle accessories are not eligible for return?
Vehicle accessories that are not eligible for return include, but are not limited to:

  • Used and/or installed accessories
  • Accessories absent of their original packaging
  • Broken package quantities or incomplete kits
  • Touch-up paint
  • Wheel and tire packages that have been picked up by the customer, even if they remain uninstalled

Can I return a product purchased from a third party?
Items purchased from a third party must be returned to that seller. Unfortunately, Tesla cannot accept the return of goods purchased from any third-party vendor.

When can I expect a refund for my return?
Refunds are usually processed within 7-10 business days after the returned product has arrived at the Tesla warehouse and has been inspected. Refunds will be credited to the original form of payment used for the purchase.

Do I have to pay for return shipping?
When you start a return, you will be provided a pre-paid return shipping label. In some cases, the return shipping fee may be deducted from your refund. If your return was due to product defect or warranty, a return shipping fee will not be deducted from your refund.

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Technical Support and Product Help

I would like to buy a direct-ship product but don't know if I can install it properly. Can I get help with installation on my Tesla vehicle?
Direct-ship accessories are meant to easily be added and removed from the vehicle and do not require a Service Center visit but feel free to contact us for help. If you need additional assistance with installation, a service appointment can be made.

Where can I find fitting instructions for a direct-ship accessory?
When available, certain direct-ship accessories will have a download link for additional product information, including installation instructions.

I have a general product question regarding an item from the Tesla online store. Who can I contact for help?
For general questions regarding vehicle accessories and merchandise, please contact us.

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Merchandise Sizing and Fit

Merchandise Size Charts
Available size charts can be found below.

Tesla Short Shorts

Size Waist Hip
X-S (0/1) 24 - 25 33.5 - 34.5
S (3/5) 26 - 27 35.5 - 36.5
M (7/9) 28 - 29 37.5 - 38.5
L (11/13) 30 - 31.5 39 - 41
X-L (15) 33 43.5

Men's Corporate Jacket

Size Chest Hip Sleeve Length
S 46"
117 cm
45"
114 cm
35"
89 cm
M 48"
122 cm
47"
119 cm
36"
91 cm
L 50"
127 cm
49"
124 cm
37"
94 cm
XL 52"
132 cm
51"
130 cm
38"
97 cm
XXL 54"
137 cm
53"
134 cm
38 1/2"
98 cm
3XL 56"
142 cm
55"
140 cm
39"
99 cm

Women's Corporate Jacket

Size Chest Hip Sleeve Length
XS 38"
97 cm
38"
97 cm
31 1/2"
80 cm
S 40"
102 cm
40"
102 cm
32"
81 cm
M 42"
107 cm
42"
107 cm
32 1/2"
83 cm
L 44"
112 cm
44"
112 cm
33"
84 cm
XL 46"
117 cm
46"
117 cm
33 1/2"
85 cm
2XL 48"
122 cm
48"
122 cm
34"
86 cm

Men's Soft Shell Jacket

Size Chest Hip Sleeve Length
S 40"
102 cm
39"
99 cm
34"
86 cm
M 44"
112 cm
43"
109 cm
35"
89 cm
L 48"
122 cm
47"
119 cm
36"
91 cm
XL 52"
132 cm
51"
130 cm
37"
94 cm
XXL 56"
142 cm
55"
140 cm
38"
97 cm
3XL 60"
152 cm
59"
150 cm
39"
99 cm

Women's Soft Shell Jacket

Size Chest Hip Sleeve Length
XS 38"
97 cm
38"
97 cm
31 1/2"
80 cm
S 40"
102 cm
40"
102 cm
32"
81 cm
M 42"
107 cm
42"
107 cm
32 1/2"
83 cm
L 44"
112 cm
44"
112 cm
33"
84 cm
XL 46"
117 cm
46"
117 cm
33 1/2"
85 cm
2XL 48"
122 cm
48"
122 cm
34"
86 cm

Men's Tees

Size Chest Length Sleeve Length
XS 34.5"
88 cm
27"
69 cm
7 1/2"
19 cm
S 37.5"
95 cm
28"
71 cm
8"
20.5 cm
M 40.5"
103 cm
29"
73.5 cm
8 1/2"
21.5 cm
L 43.5"
110.5 cm
30"
76 cm
9"
23 cm
XL 47.5"
121 cm
31"
79 cm
9 1/2"
24 cm
XXL 51.5"
131 cm
32"
81 cm
10"
25.5 cm

Women's Tees

Size Chest Hip Sleeve Length
XS 33"
84 cm
33"
84 cm
4 3/4"
12 cm
S 35"
89 cm
35"
89 cm
5"
12.5 cm
M 37"
94 cm
37"
94 cm
5 1/4"
13 cm
L 39"
99 cm
39"
99 cm
5 1/2"
14 cm
XL 42"
107 cm
42"
107 cm
5 3/4"
14.5 cm

Kids' Tees

Size Chest Hip Sleeve Length
2T 27 1/2"
70 cm
27 1/2"
70 cm
6"
15 cm
4T 28 1/2"
72 cm
28 1/2"
72 cm
6 1/8"
15.5 cm
6 29 1/2"
75 cm
29 1/2"
75 cm
6 3/8"
16 cm
8 32 1/2"
83 cm
32 1/2"
83 cm
7"
18 cm
10 35 1/2"
90 cm
35 1/2"
90 cm
7 5/8"
19 cm
12 38 1/2"
98 cm
38 1/2"
98 cm
8 1/4"
21 cm

Men's Long Sleeve Wordmark Tee

Size Chest Hip Sleeve Length
S 36"
91 cm
36"
91 cm
25 3/8"
64 cm
M 39"
99 cm
39"
99 cm
25 3/4"
65 cm
L 41"
104 cm
41"
104 cm
26 1/4"
66 cm
XL 43"
109 cm
43"
109 cm
26 1/2"
67 cm
XXL 46"
117 cm
46"
117 cm
26 5/8"
68 cm
3XL 48"
122 cm
48"
122 cm
27"
69 cm

Men's Full-zip Hoodie

Size Chest Hip Sleeve Length
XS 38 1/2"
98 cm
34"
86 cm
25"
65 cm
S 41 1/2"
105 cm
37"
94 cm
25 7/8"
66 cm
M 43 1/2"
110 cm
39"
99 cm
26 3/8"
67 cm
L 45 1/2"
116 cm
41"
104 cm
26 7/8"
68 cm
XL 48 1/2"
123 cm
44"
112 cm
27 1/4"
69 cm
XXL 50 1/2"
128 cm
46"
117 cm
27 3/4"
70 cm

Women's Full-zip Hoodie

Size Chest Hip Sleeve Length
XXS 33"
84 cm
27 3/4"
70 cm
21"
54 cm
XS 35"
89 cm
29 3/4"
75 cm
21 1/2"
55 cm
S 37"
94 cm
31 3/4"
80 cm
22"
56 cm
M 39"
99 cm
33 3/4"
85 cm
22 1/2"
57 cm
L 41"
104 cm
35 3/4"
90 cm
23"
58 cm
XL 44"
112 cm
38 3/4"
98 cm
23 3/8"
59 cm
XXL 47"
119 cm
41 3/4"
106 cm
23 3/4"
60 cm

Pullover Hoodie

Size Chest Hip Sleeve Length
XS 38 1/2"
98 cm
34"
86 cm
25 1/2"
65 cm
S 41 1/2"
105 cm
37"
94 cm
25 7/8"
66 cm
M 43 1/2"
110 cm
39"
99 cm
26 3/8"
67 cm
L 45 1/2"
116 cm
41"
104 cm
26 7/8"
68 cm
XL 48 1/2"
123 cm
44"
112 cm
27 1/4"
69 cm
XXL 50 1/2"
128 cm
46"
117 cm
27 3/4"
70 cm

Sweatshirts

Size Chest Hip Sleeve Length
XS 38"
97 cm
33 1/2"
85 cm
26"
66 cm
S 41"
104 cm
36 1/2"
93 cm
26 1/2"
67 cm
M 43"
109 cm
38 1/2"
98 cm
27"
68 cm
L 45"
114 cm
40 1/2"
103 cm
27 1/2"
70 cm
XL 48"
122 cm
43 1/2"
110 cm
28"
71 cm
XXL 50"
127 cm
45 1/2"
116 cm
28 1/2"
72 cm

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