Contact Tesla Electric
Whether you have a question about your electricity account, need help understanding your bill or require assistance with a payment plan, our Tesla Electric Customer Support team is here to help.
How to Get In Touch
Our dedicatedTesla Electric Customer Support team is available 9 AM to 5 PM, Monday to Friday. You can reach us using one of the following methods:
- Phone: Call us toll-free at 1800 930 996.
- Email: Send your inquiry to TeslaElectricAU@tesla.com.
- Mail: Written communication is always an option if preferred. You can write to us at: Operations Manager, Tesla Energy Ventures Australia Pty Ltd, PO Box 4168, Richmond East VIC 3121.
Hardware Support
Tesla Electric is your electricity retailer, managing your energy rates, billing and grid connections.
For support with your Powerwall, get help from the Tesla app or contact the Tesla Electric Support team.
Frequently Asked Questions
Who do I call in an emergency?
For life-threatening emergencies including dangerous electrical faults, fires or medical emergencies, call 000 immediately.
In the event of power outages, fallen wires and powerlines or supply issues, you must contact your local Distribution Network Service Provider (DNSP). They own and manage the physical poles and wires in your street.
How do I contact my local DNSP?
Your specific DNSP and their 24/7 emergency fault phone number are always listed on the first page of your Tesla Electric bill. Depending on your location, your network operator will be one of the following:
- Ausgrid: 13 13 88
- AusNet Services: 13 17 99
- Citipower: 13 12 80
- Endeavour Energy: 13 10 03
- Energex: 13 62 62
- Essential Energy: 13 20 80
- Evoenergy: 13 10 93
- Jemena: 13 16 26
- Powercor: 13 24 12
- SA Power Networks: 13 13 66
- United Energy: 13 20 99