Tesla Electric Enrollment

Tesla Electric Mode enables Powerwall to export power when electricity market prices spike, getting you more value from the energy you sell to the grid.

Your bill credits roll over from year to year as long as you stay enrolled in Tesla Electric. You can redeem your credits for cash once a year.

Tesla Electric aims to offer stable rates without a cancellation fee. We handle setting up your Powerwall when you sign up, so you don’t need to enter your utility rate plan manually. You can manage your bills seamlessly through the Tesla app.

Tesla offsets all energy you purchase from the grid over the course of a year with Texas sustainable energy sources. You can monitor your home’s energy flow in real time as you import and export power.

Tesla Electric is only available by invitation to select customers in Texas. To qualify for an invitation, you must at a minimum:

• Have a Powerwall
• Have your Powerwall located at a home with retail electricity choice

Retail electricity choice is available in the Houston and Dallas metropolitan areas.

If you are eligible and have been invited to join Tesla Electric, you will see a banner appear on your Powerwall home page in the Tesla app.

Tesla Electric is available by invitation only to some of our customers in Texas. You may not see a banner due to two reasons:

• Your Powerwall is not located in an area with retail electricity choice
• Tesla has not yet opened an invite to your home

If you changed your address while trying to sign up, it is possible that your new address is not eligible for retail electricity choice, or that we haven’t opened an invitation for your address yet.

If you’re having other issues, contact Customer Support.

Payments for Tesla Electric can only be made from a bank account.

Unlike your plan with Tesla Electric, some electricity providers may charge you an early termination fee if you switch providers before your contract term is over.  If this is the case with your current plan, it will be included in the final bill from your current provider.

If you’re planning to sign up with a different retail energy provider at your current service address, all you need to do is sign up with your new retail energy provider. Tesla will be notified of the change and we’ll send you a final bill.

If you’re planning to move out of your current service address and you want to stop service, contact Customer Support. We’ll proceed to cancel service at the address, and send you a final bill.

Tesla Electric rates change once a month. You can monitor your rates using your Tesla app.

If your switch goes off smoothly, your application will be approved within 24 hours. If you requested a switch date in the future, your Tesla Electric experience may not be activated until your switch has been completed.

If you have issues setting up Tesla Electric, contact Customer Support. 

The utility company, also known as TDSP, is responsible for maintaining the grid, including wires, transformers, poles, etc.

The best way to obtain updates on power outages or reporting them is to contact your utility directly:

• Metro Area: Dallas, Fort Worth, Austin Suburbs (excluding Austin)
  • Utility (TDSP): Oncor Electric Delivery
  • Phone Number: 1-888-313-4747
  • Oncor outage map
• Metro Area: Houston
  • Utility (TDSP): Centerpoint Energy
  • Phone Number: 1-800-332-7143
  • Centerpoint outage map
• Metro Area: Central & South Texas (Abilene, Corpus Christi)
  • Utility (TDSP): AEP texas
  • Phone Number: 1-866-223-8508
  • AEP Texas outage map
• Metro Area: Other
  • Utility (TDSP): Texas New Mexico Power
  • Phone Number: 1-888-866-7456
  • TNMP outage map

Your Powerwall provides backup during a power outage. If you have a Powerwall, learn more about best practices during power outages.