Frequently Asked Questions - Ordering a Tesla
- I just designed my Tesla and submitted my order. What are the next steps?
- When will my car begin production?
- Can I change my order after the three day waiting period?
- When will I receive my VIN?
- How do I pick up my vehicle?
- What if I live far away from the nearest Service Center?
- Tesla doesn’t have a Service Center in my state. Can I still pick up my Tesla at a Service Center in a different state?
- My delivery date is approaching. How will I know when my car gets here?
- Can I avoid the destination fee if I pick up my Tesla at the factory or a Service Center?
- What are the accepted methods of payment?
- How much do I owe before I take delivery of my vehicle?
- I don’t live in California; do I still have to pay California sales tax?
- When and why must I pay ahead of time?
- What does it mean that Tesla does not have a sales license in my state?
- How do I pay via wire or electronic check (direct debit) through my Tesla Account for my final payment?
- Can I make payments from more than one account?
- Can I use a credit card to pay for my Tesla?
- When do I apply for Tesla Financing or Leasing?
- How do I apply for Tesla Financing or Leasing?
- Can I finance with my own bank or credit union?
- What purchase options are available at the end of the lease?
- Is early buyout allowed? If so, what's involved in breaking a lease?
- What kind of vehicles does Tesla accept?
- How does Tesla determine the price of my vehicle?
- What is the process of a trade-in?
- Can I still trade in my vehicle even though I am still in a lease?
- Can I apply the value of my vehicle to the total purchase of my Tesla?
- Can I register my car with two names, but only take out a loan in one name?
- Can I register my car to a business?
- Can I register my car to a trust?
- Do I have to register my Tesla myself?
- When and how will I receive my license plate(s)?
Preparing for delivery
- What information do you need from me before delivery?
- Do I need to have my insurance policy active for my Tesla before delivery?
- Who must be present at delivery?
- What do I need to bring with me to delivery?
- How do I install charging for my Tesla at home?
- How do I get the mobile app?
Other delivery questions
- Where can I find more information about the tax incentives in my state?
- Can I export my Tesla outside the US, Canada, or Europe?
- What does a typical annual service inspection of a Tesla consist of?
- What kind of maintenance plans do Tesla offer?
- Do you offer convenience services while my Tesla is in the shop?
- What kind of warranties does a Tesla come with?
- Does Tesla have an Extended Service Agreement?
- What sort of warranties does a pre-owned Tesla come with?
Need Further Assistance? Contact Us
I just designed my Tesla and submitted my order. What are the next steps?
There is a three day window when changes can be made to your order before your vehicle design is submitted to the factory. The e-mail address and password used while configuring your Tesla will be your login for your Tesla Account. Here, you can continue to make changes to your design up until the end of your three day window. The Delivery Team will be in touch shortly after your order is confirmed to guide you through payment, document signing, and delivery logistics.
When will my car begin production?
After your order is confirmed and submitted to the factory, we will begin scheduling production for your custom Tesla. The most current production timing can be found in the Design Studio before you place your order. Once your order is confirmed, we will keep you up to date in your Tesla Account and your Delivery Experience Specialist will be happy to provide updates as well.
Can I change my order after the three day waiting period?
Once your order has been submitted to the factory, changes typically cannot be made because we immediately begin sourcing parts for your custom Tesla. If we are able to accommodate a change request after the three day waiting period, a $500 fee will be applied per change.
What is a Tesla Account?
Your Tesla Account is your online account for all Tesla cars and energy products you may own or order. You will need to access your Tesla Account to input your registration information, view warranty and charging installation guides, access owner’s manuals, submit final payment, and receive important updates from Tesla. Please note that all information in your Tesla Account directly affects the spelling and punctuation on your registration documents. Your account also includes links for financing, trade-ins, and maintenance plan sign-up.
The “My Profile” section allows you to edit your name, e-mail, username, mailing address, e-mail settings and add an additional contact to your account. The “My Documents” section allows you to upload required documents, such as your driver’s license, and houses documents uploaded by Tesla, such as your purchase agreement. You will also find your current Estimated Delivery timing in your Tesla Account. This timing is based off of the current production schedule and the time needed for transit and delivery preparation.
What if I have more than one Tesla?
The "My Dashboard" section will show all of your Tesla products (Model S, Model X, Model 3, Roadster, Powerwall, and Solar Roof). If you have multiple products on your account, clicking on “Manage” will display additional information for each item.
How do I pick up my vehicle?
Our Delivery Team has the following delivery options:
Pick up your car at the service center closest to you, sign your paperwork, and receive a 5 minute vehicle introduction that will cover the basics of operating your new Tesla.
Home Delivery Service:
Offered to customers that live more than 160 miles away from the nearest service center, your Tesla will be delivered at your convenience to the address of your choosing (residential or commercial). Please participate in our online orientation by viewing the videos currently up on our support site.
Please make sure to review your contract and other documents prior to the delivery appointment. Our Service Centers have limited space and are unable to store vehicles. Please be prepared to pick up your vehicle within one week of its arrival at the Service Center. Prior to your appointment, our expert staff performs a pre-delivery inspection and verifies that your car is detailed and fully charged.
What if I live far away from the nearest Service Center?
If you live more than 160 miles from the closest Service Center, your vehicle can be shipped directly to your home or office. Payment in full is required before the car will ship, and a window for delivery will then be provided. We encourage you to consider picking up your vehicle at the Service Center, as it offers you the very best delivery experience, including the ability to schedule a specific day and time for delivery, meet your local service team and receive a full vehicle walkthrough. Our supercharger network enables long distance travel unlike any other electric vehicle – perfect for your trip home!
Tesla doesn’t have a Service Center in my state. Can I still pick up my Tesla at a Service Center in a different state?
Although we always encourage experiencing delivery at one of our Service Centers, some states do have regulations against taking delivery in a state different from the state where registration will occur. Please discuss delivery options with your Delivery Experience Specialist.
My delivery date is approaching. How will I know when my car gets here?
Once your vehicle has arrived at the Service Center and the final inspection is complete, the Delivery Team will contact you to confirm your Delivery Day appointment or Home Delivery Service.
Can I avoid the destination fee if I pick up my Tesla at the factory or a Service Center?
The destination fee is the same for all US and Canadian cars, regardless of delivery method or location (including pickup at the Tesla Factory).
What are the accepted methods of payment?
Final payment may be remitted via electronic check (direct debit) or ACH transfer in your Tesla Account, wire transfer or cashier’s check at time of pick-up. Please confirm your method of payment with your Tesla representative prior to Delivery Day, as in some states, we must receive payment before delivery, and therefore cannot accept a payment at time of pick-up.
How much do I owe before I take delivery of my vehicle?
Before driving off into the sunset with your new Tesla, we require that the balance be paid in full, either personally or by way of guarantee from a financing institution. To help you take delivery as quickly as possible, we provide an itemized breakdown of the final payment on the Motor Vehicle Purchase Agreement (MVPA) per your car’s configuration, including any applicable taxes and fees. If you choose to finance through a 3rd party bank or credit union, the financed amount will be listed on your MVPA. Once generated, you will find your MVPA in the “My Documents” section of your Tesla Account profile. If you don’t see it here, please reach out to your Delivery Specialist.
I don’t live in California; do I still have to pay California sales tax?
If you live in a state where Tesla has a sales license, the final amount due will include sales tax specific to your state of registration. If you live in a state where we do not have a sales license, you will pay applicable sales tax to your state when you register your car. Please note that if you take delivery of your vehicle in California, we are required to collect California sales tax even if the vehicle will be registered in another state. We recommend discussing all tax concerns with your tax professional.
When and why must I pay ahead of time?
In states where Tesla has yet to obtain a sales license, we are required to complete the transactional portion of the vehicle sale prior to the physical vehicle pick-up. Once the terms and conditions of the purchase have been accepted (either in your Tesla Account or via electronic signing), and payment has been made, we can consider the sale complete and move forward with getting you behind the wheel of your new vehicle. The real benefit here is freedom from the hassle of any administrative items: delivery day becomes just about you and your new Tesla!
What does it mean that Tesla does not have a sales license in my state?
All states require dealers of new motor vehicles to be licensed under a state agency. In states where Tesla is not licensed as a motor vehicle dealer, the purchase of your Tesla will be considered an out-of-state transaction.
There are a few states where manufacturers are not permitted to sell directly to end consumers; they must sell through a third party or middleman dealer. As Tesla pioneers and introduces new technology, our belief is that our customers have a better purchase and ownership experience by dealing directly with us. Indeed, our customers have confirmed this. Unfortunately, we have been blocked from direct sales in a number of states. In some, we are able to host visitors in a gallery-type setting, and in others we have been dissuaded entirely from setting up a location. Of course, we would love to have a sales license in all 50 states and cater to our customers to the fullest extent possible! You can play an important role in making this happen by contacting your local state representative and letting them know you want Tesla to be able to conduct business in your state. If you have any questions on this topic, feel free to email PublicAffairs@tesla.com.
How do I pay via wire or electronic check (direct debit) through my Tesla Account for my final payment?
When all the preparations have been made for final payment, a payment module will appear in your Tesla Account. You will be able to select between paying via wire or electronic check. To pay with electronic check (direct debit) you will need your bank account number and routing number, along with your billing address to complete the transaction. It may take 1 to 3 business days for you to see the funds leave your account. If you select wire, you will be given instructions on how to wire the balance to Tesla. You’ll need your Reservation Number (RN) in order to wire your final payment to us.
Can I make payments from more than one account?
Yes, simply enter the amount you’d like to pay using the payment module in your Tesla Account along with the appropriate account details and submit the payment. When you’re ready to make the next payment, repeat the payment process with the applicable amount and respective account information.
Can I use a credit card to pay for my Tesla?
Credit cards can only be used for the initial deposit. Acceptable methods of payment for the final amount due include electronic check (direct debit), personal check, certified check, and wire transfer. Acceptable methods of payment may vary with time constraints, delivery method, and delivery state.
When do I apply for Tesla Financing or Leasing?
You must submit your credit application for Tesla Financing or Leasing 30 days before you take delivery in order for it to be valid. Make sure to keep your estimated delivery range in mind when submitting your credit application.
How do I apply for Tesla Financing or Leasing?
Tesla offers an exciting and innovative new financing program for your Tesla that combines the benefits of both leasing and ownership. Tesla Financing is currently available in CA, CO, FL, GA, HI, IL, IN, MD, MA, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, VA, and WA. You can submit your credit application online in your Tesla Account. After submitting the application, the Tesla Financing team will contact you within 48 hours. If you have questions, you may contact them directly at firstname.lastname@example.org.
Can I finance with my own bank or credit union?
Yes. To finance with a 3rd party bank or credit union, you must provide them with your VIN, which will be found in your Tesla Account once it has been assigned. In order to apply 3rd party financing to your purchase, Tesla requires the name of the funding institution, the exact dollar amount of your loan, and the lien-holder address and phone number.
What purchase options are available at the end of the lease?
You can purchase your leased Tesla at the end of the lease, as specified in the lease agreement, for the residual value plus any amounts remaining due under the lease, taxes, official fees, etc. associated with the purchase.
Is early buyout allowed? If so, what's involved in breaking a lease?
The lease does contain provisions for early termination. Generally, terminating a lease early can be very expensive, often involving costs of several thousands of dollars. Customers who lease should do so expecting to remain in it for the full 36 months.
What kind of vehicles does Tesla accept?
Tesla accepts most passenger vehicles for the trade-in, except commercial use vehicles, recreational vehicles (RVs), and motorcycles.
How does Tesla determine the price of my vehicle?
Tesla trade-in values are non-negotiable and are evaluated based on the following:
- Original price
- Government incentives
- Residual Value Guarantee
- Number of owners
- Previous accident history or significant repairs that may affect resale value
For non-Tesla trade-ins, our remarketing team evaluates the above criteria and provides the highest, fair market value for your trade-ins.
What is the process of a trade-in?
To obtain a quote, log into your Tesla Account to submit your current vehicle information. Once complete, you will be asked to complete an in-person self-inspection using your mobile phone so that Tesla can provide you with an official trade-in offer.
Can I still trade in my vehicle even though I am still in a lease?
You can trade-in your vehicle before your lease or loan has matured. Tesla will calculate and compare the payoff amount, early termination penalty (if applicable) and will add whichever is lower to the new Motor Vehicle Purchase Agreement. You will not need to pay off lease or loan in full prior to trading in that vehicle.
Can I apply the value of my trade-in vehicle to the total purchase of my Tesla?
If you owe more on your current vehicle than what it is worth on trade, we may be able to roll over the negative equity into your new Tesla purchase. Most of the time, however, you will have to pay some or all of the negative equity, especially if you are trading in the vehicle in advance of delivery.
Can I register my car with two names, but only take out a loan in one name?
No, your registration must match the names on the loan for your vehicle. This requirement applies to both Tesla Financing and 3rd party financing. You can directly edit your registration information in your Tesla Account.
Can I register my car to a business?
Yes, you may register your vehicle to your business. Special conditions apply when it comes to financing under a business, so please consult with the Delivery Team.
Can I register my car to a trust?
Yes, you may register your car to a trust if you are paying cash or financing with a 3rd party institution. Registration under a trust is not possible with Tesla Financing, and certain 3rd party banks and credit unions may have their own restrictions. You will be asked to list all trustees in your Tesla Account.
Do I have to register my Tesla myself?
If you live in a state where Tesla has a sales license, we will take care of the registration for you. If you live in a non-licensed state, we will provide you with the necessary information and paperwork so you can register your vehicle yourself. We will issue a temporary tag so you can legally drive your Tesla as soon as you take delivery. If you live in a state where we offer leasing but do not have a sales license, we will arrange for a titling agency to complete registration of your vehicle.
When and how will I receive my license plate(s)?
On the day of your delivery, you will drive away using a temporary registration sticker to use while you wait for Tesla to process your documents and send your registration and license plate to your registration address. For customers who live in states where Tesla does not have a sales license, Tesla will ship a Fed Ex package to the registration address after delivery. This will contain everything needed to visit a local department of motor vehicles and register the vehicle in person.
PREPARING FOR DELIVERY
What information do you need from me before delivery?
Please log into your Tesla Account and provide your registration address, the full legal names of all persons to be listed on the registration (must match your driver’s license), and your current auto insurance company, policy number, and expiration date. Please upload a copy of all registrants’ drivers’ licenses and a copy of your current auto insurance policy to the “My Documents” section in your Tesla Account. Additional information may be requested of you in you Tesla Account depending on your state of residence, so please be sure to read through the instructions carefully.
Do I need to have my insurance policy active for my Tesla before delivery?
Some states require that your insurance for your Tesla be active by delivery. Your Delivery Experience Specialist will let you know if this is required. If you are financing with Tesla, you will need to provide proof of an active insurance policy for your Tesla by the time of delivery, regardless of state.
Who must be present at delivery?
All persons listed on the registration must be present to sign at delivery.
What do I need to bring with me to delivery?
- Your driver’s license
- Copy of your current auto insurance (or proof of Tesla policy, if required)
- Final payment (if you are picking up your vehicle in a Tesla sales licensed state)
How do I install charging for my Tesla at home?
You can find more information about home charging installation on the charging page of the Tesla website. If you need a High Power Wall Connector, you can order it through our online store. In order to accommodate the High Amperage Charging Upgrade, you’ll need to install a High Power Wall Connector. If you have any questions or would like assistance finding an electrician in your area, you are welcome to contact our charging team at (650) 681-6133 or email@example.com.
The most convenient time to charge is often at night, when your car is parked at home. Simply plug in when you arrive home. Your vehicle will charge immediately or at the time you’ve scheduled using the Touchscreen or the Tesla app on your smartphone. Long before morning, your vehicle will be charged and ready for the next journey.
How do I get the mobile app?
The Tesla Motors mobile app can be found on the Apple App Store or on Google Play for Android. For safety reasons, while your Tesla is at the factory or in transit to the Service Center, the mobile app is unable to connect to your car before delivery. Therefore, it may take an additional few days after delivery for activation to occur while we process your vehicle delivery in our system.
OTHER DELIVERY QUESTIONS
Where can I find more information about the tax incentives in my state?
The U.S. government offers a $7,500 federal tax credit with the purchase of new electric vehicles acquired for personal use. This means that even with Tesla Financing, you may still qualify. You will receive this credit when you file your taxes the following year (this is a credit that offsets your income tax liability). To find out more about local state incentives, please visit our incentives page and choose your applicable state.
Can I export my Tesla outside the US, Canada, or Europe?
If you export your Tesla outside of the market for which it was built, Tesla will be unable to service your vehicle until it has been brought back to its home market. There is also a possibility that an exported Tesla will not be compatible with the electrical and charging infrastructure in countries for which it was not designed and homologated. For these reasons, we strongly recommend that you purchase a Tesla in the market where you plan to drive it. Tesla vehicles are currently sold and serviced in the US, Canada, Europe, and Asia Pacific.
What does a typical annual service inspection of a Tesla consist of?
The annual service inspection is offered to customers ever year or 12,500 miles, whichever comes first. During the inspection our technicians will:
- Check tire condition and rotate if necessary
- Check brakes, including brake fluids and pads
- Replace general wear items such as windshield wiper blades
- Check vehicle systems and data logs
- Perform a road test to identify issues that may not be noticeable by the customer
What kind of maintenance plans do Tesla offer?
Tesla offers a Three or Four Year Prepaid Maintenance Plan. You can purchase a maintenance plan through your Tesla Account. While we generally advise customers to purchase a maintenance plan prior to delivery, customers can purchase a maintenance plan up to 12 months or 12,500 miles after taking delivery of their car. For more information on the various maintenance plans available, please see our maintenance plans support page.
Do you offer convenience services while my Tesla is in the shop?
We want you to enjoy every minute with your Tesla, and not have to worry about anything else. To save you time, we offer convenience services like Mobile Service, valet service and alternate transportation.
- Mobile Service
If a service is covered in your warranty, we offer our Mobile Service option at no charge. Our growing Mobile Service coverage means that in most instances we can come to you when and where you need it. In the case that your Tesla needs additional service, you can visit your nearest Service Center.
- Valet Service
Based on availability, we offer a valet service to bring your car to the nearest Service Center. When service is complete, your Tesla can be brought directly back to you. Cars that cannot be safely driven are prioritized and there may be a fee for services that are not covered in your warranty.
- Alternate Transportation
In some cases, we offer alternate transportation while your car is at our Service Center. If your car is being repaired due to collision damage, we recommend arranging alternate transportation through your insurance company.
What kind of warranties does a Tesla come with?
All new Tesla vehicles come with the New Vehicle Limited Warranty. The New Vehicle Warranty begins on the first day a new vehicle is put into use by delivery to the first purchaser, or by leasing or registering as a company car or demo car, whichever comes first. The New Vehicle Warranty includes the Basic Vehicle Limited Warranty, the Supplemental Restraint System ("SRS") Limited Warranty, and the Battery and Drive Unit Limited Warranty. For more information on each of these specific warranties, please refer to our maintenance plans support page.
Does Tesla have an Extended Service Agreement?
Yes, we do offer a recommended Extended Service Agreement that extends the Basic Vehicle Warranty and covers repair or replacement of parts due to defects in materials or workmanship provided by Tesla for an additional 4 years or 50,000 miles, whichever comes first. This Extended Service Agreement begins on the date the original warranty expires. You can find more information about the Extended Service Agreement on our support page.
What sort of warranties does a used Tesla come with?
Every used Tesla receives a 70 point inspection, the remaining Battery and Drive Unit Limited Warranty and a 4-year or 50,000 mile Used Warranty or 2-year, up to 100,000 mile Used Extended Warranty.