Support

Before ordering your new Tesla, learn more about the different financing, trade-in and delivery options available.

• Placing Your Order
• Financing
• Trade-Ins
• Taking Delivery
• Payment
• Registration

Placing Your Order

I just ordered my Tesla. What are the next steps?
After placing your order, log into your Tesla Account to complete your pre-delivery tasks. Learn more about the delivery process and requirements on Tesla Delivery Day.

Join a live Virtual Education Session for new owners.

Note: Your Tesla Account credentials are the same e-mail and password used to place your order.

What delivery options are available?
Tesla offers multiple delivery options. You can select your delivery option in your Tesla Account.

When can I expect to take delivery?
Delivery timing varies by model, location and current production availability. For more immediate delivery, check existing inventory in your area.

What connectivity package do new cars come with?
All new Tesla cars come with a free Premium Connectivity trial. The trial period begins on the day of delivery and lasts 30 days. You can subscribe to Premium Connectivity at any time from the Tesla Account. See Connectivity for more information.

How is range calculated?
Range is calculated according to the WLTP standard. It uses a dynamic test cycle lasting 30 minutes with several driving phases and includes a balance between urban and non-urban driving. Rated range as displayed on the Energy Consumption label is calculated according to the ADR 81/02 NEDC based standard as defined by UNECE R101/01. Learn more about Range Calculations.

Financing and Leasing

How do I apply with a Tesla Preferred Lender?
Submit a loan credit application with a Tesla Preferred Lender via your Tesla Account after placing your order. Your nominated lender will contact you if any further details are required and will notify you of any credit decisions. To progress your application efficiently, it is recommended you understand your credit card and mortgage liabilities. You may be asked to provide the following documentation:

• Drivers Licence or Passport
• If self-employed:
  • Latest Income Tax Return as submitted to the ATO
  • Most recent Notice of Assessment and BAS Statement
  • Bank statements from the last three months
  • Accountants contact details
  • If a Trust is involved, a certified copy of the Trust deed or an accountant’s confirmation letter

  Can I fund with my own Lender or Leasing Provider?
  Yes. To apply third-party funding to your purchase, Tesla requires this information to be completed in your Tesla Account:

  • the name and address of the funding institution
  • the exact dollar amount of your loan
  Once a VIN is assigned, a copy of your Final Invoice will be made available in your Tesla Account to share with your third-party funding institution.

  When do I apply for Credit?
  You can apply any time after you place your vehicle order. Credit approvals with Tesla Preferred Lenders are valid for 90 days. To meet the delivery terms of your order agreement, Tesla recommend you apply for credit within your delivery timeframe.

  When will I receive my Loan Agreement?
  Your Loan Agreement will be available for signature, sent to you from your nominated Tesla Preferred lender at least 72 hours prior to your delivery appointment. Tesla requires your loan agreement executed at least 48 hours prior to your delivery appointment. Insurance must be provided to your nominated lender at this same time.

  Note: for regional deliveries where a vehicle carrier is required, any additional customer deposits must be paid prior to scheduling a delivery appointment.

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  Trade-Ins

  How does the trade-in process work?
  To begin the trade-in process, request an estimate through either your Tesla Account or the trade-in estimate page, and we will contact you with a conditional offer. Once your order is placed, you will be asked to complete a self-inspection via your Tesla Account. Tesla will then provide an official trade-in offer.

  If you decide to move forward, you may be asked to submit more information to your Tesla Account prior to taking delivery.

  What kind of vehicles does Tesla accept?
  Tesla accepts all types of vehicles, regardless of age, the value of which will be applied to the purchase of a new or used Tesla. Use the trade-in estimate page to get a quote.

  How does Tesla determine the price of my vehicle?
  Values for Tesla vehicles are generated out of a standard calculation based on vehicle configuration, history, kilometres and age. The resulting value is based on market data and internal Tesla product knowledge.

  Values for Non-Tesla vehicles are provided based on market data utilising industry standard tools and resources.

  Can the value of my trade-in change?
  Trade-in estimates are only valid for 30 days from date of offer, subject to any undisclosed damage or if the odometer has increased by over 1,600 kilometres. Additionally, the trade-in offer may need to be reviewed if two keys, all accessories, headrests, owner’s manual and service history (if in booklet form) are not available.

  We recommend requesting a trade-in quote closer to the delivery estimate shown in your Tesla Account.

  Can I still trade in my vehicle even if it is under finance?
  Yes. Tesla will pay out the financier after delivery with any equity being applied to your Tesla order. If you owe more on your finance contract than what the vehicle is worth, you may be able to roll over the negative equity into your new Tesla purchase, subject to finance approval.

  What can I expect on Delivery Day?
  If trading in your current vehicle, please ensure two keys, all accessories, headrests, owner’s manual and service history (if in booklet form) are left in the vehicle.

  If your Tesla is being delivered via Carrier Direct, then your trade-in will be collected at the time of delivery.

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  Taking Delivery

  Taking delivery of your new Tesla is a quick and easy experience. With Tesla Tutorial videos available on your touchscreen, you can learn about the features and functions of your Tesla from the driver’s seat.

  What information do you need from me before delivery?
  See Tesla Delivery Day to learn about the steps required before taking delivery. Please note the delivery process can vary based on state of residence, financing method and availability.

  What are the delivery options?
  See Tesla Taking Delivery to learn about delivery day.

  Do I need to have my insurance policy active for my Tesla before delivery?
  It is recommended that comprehensive insurance is active prior to taking delivery. If you are financing, most institutions will require an active certificate of currency from your insurer prior to settlement.

  How do I install charging for my Tesla at home?
  There are a variety of ways to charge your Tesla. We recommend installing a Tesla Wall Connector which may be purchased from the Tesla Shop. See Home Charging Installation for for a step-by-step process on installing a Wall Connector for your home.

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  Payment

  What are the accepted methods of payment?
  Before driving off in your new Tesla, we require that the balance be paid in full, either personally or by way of settlement from a financing institution.

  Confirm your method of payment with your Tesla representative prior to Delivery Day. Payment must be received 48hrs prior to delivery, except when completing payment via Credit Card which must be completed in person via CHIP+PIN authorisation.

  Final payment is accepted via:

  • Bank Transfer (direct deposit)
  • Credit Card (surcharge applies)
  • Visa
  • MasterCard
  • American Express

  Note: Cheques of any kind are not accepted

  How much do I owe before I take delivery of my vehicle?
  The amount payable will be clearly itemised on your Final Invoice, along with payment information. Note in Australia, the beneficiary account number will match your reservation number and is unique to your order.

  Is my new Tesla eligible for any EV incentives or rebates?
  In Australia, fuel efficient vehicles attract less Luxury Car Tax, leading to a saving of up to $2,648. In some states and territories, electric vehicles are eligible for incentives and exemptions such as rebates, reduced stamp duty or registration fees. Learn more.

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  Registration

  Can I register my vehicle with two names, but only take out a loan in one name?
  Dependent on your state or territory you may be able to register your vehicle in two names. Please speak your Tesla Advisor to verify if this is applicable for your location. Please note: your registration must match the name(s) on the loan for your vehicle. This requirement applies to both Tesla Financing and Third-Party financing. You can directly edit your registration information in your Tesla Account.

  Can I register my vehicle to a business?
  Yes, you may register your vehicle to your business. Special conditions apply when it comes to financing under a business. Please speak to your Tesla Advisor for advice.

  Can I register my vehicle to a trust?
  Dependent on your state or territory you may be able to register your vehicle to a trust. Special conditions apply. Please speak to your Tesla Advisor for advice.

  Do I have to register my Tesla myself?
  For residents and businesses of the following states or territories, Tesla will process registration on your behalf, either directly or via an authorised agent:

  • Australian Capital Territory
  • New South Wales
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia
  For residents and businesses of the following territories, Tesla will provide you with the necessary information and paperwork to facilitate self-registration.
  • Northern Territory

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