Tesla Electric

We are currently inviting some households with Powerwall 2 or Powerwall 3 to join Tesla Electric. If you are invited to join Tesla Electric, you will see a 'Join Tesla Electric' banner in the Tesla app. Tap the banner and verify your home address to see if your home is eligible for enrolment. If your address or NMI does not return as a match, your home currently does not qualify for Tesla Electric. Email TeslaElectricAU@tesla.com for more information.

To join a Tesla Electric plan, you must:

• Be invited by Tesla to join
• Be connected to the grid in an eligible part of the National Electricity Market. Currently, this includes NSW, ACT, VIC, SA and South-East QLD
• Not be part of an embedded network
• Be a residential customer, not a business
• Have a primary electricity use for household purposes with a total annual consumption of less than: 100 MWh in NSW, QLD and ACT; 160 MWh in SA; 40 MWh in VIC
• Have a Powerwall 2 or Powerwall 3 installed at your property and linked to the Tesla app
• Have one of the following remotely read compatible smart meter types installed at your property: COMMS4, COMMS4C, COMMS4D, VICAMI, MRIM
• Have free and safe access to your meter box
• Set up your Tesla Wallet with your preferred debit or credit card or bank account details

Currently, Tesla Electric is available on an invite-only basis. If you do not see the Tesla Electric banner in the Tesla app, you are not able to join at this time.

Yes. When you sign up for Tesla Electric, you have a 10 business day cooling-off period during which you can cancel your agreement without any penalties. To cancel, call our Customer Support team on 1800 930 996 or email TeslaElectricAU@tesla.com.

A Virtual Power Plant is like a smart, decentralised power station that connects homes with solar panels and batteries (such as Tesla Powerwall) through software, allowing them to work together as one big energy system without needing a physical plant. Tesla Electric provides similar benefits to a VPP, however your Tesla Electric retail plan is designed to reduce your electricity costs first—while also reducing demand on the grid during peak times and providing grid services that help support the grid.

Yes, you can switch to Tesla Electric if you are currently enrolled in a VPP program operated by another provider or retailer. You will need to leave your existing VPP program to join Tesla Electric. Confirm in your existing VPP contract that you can leave the program before signing up for Tesla Electric.

Note: Tesla Electric does not have any lock-in contracts or early exit fees.

We will keep you informed as your application progresses. Once you have joined Tesla Electric, it may take a couple of days before we take over the optimisation of your Powerwall from your previous provider.

The transfer typically takes one to three business days, but there may be delays from your current electricity provider. If you see delays, follow up with your electricity provider after five business days to get an update. You will still be entitled to your 10 business day cooling-off period.

You can set up to 100% Backup Reserve.

If you have been invited to join Tesla Electric, you can find the latest energy rates by following these steps:

1. Open the Tesla app.
2. Tap on the Tesla Electric banner.
3. Tap 'Sign Up.'
4. Confirm your address and meter details.

You can also use your address to look up the latest rates for your area.

To see the key details of your energy plan, review your Basic Plan Information Document (BPID) in NSW, ACT, SA or QLD, or your Victorian Electricity Fact Sheet (EFS) in VIC.

To access your BPID or EFS, follow these steps:

1. Open the Tesla app.
2. Tap the Tesla Electric banner.
3. Tap 'Plan Details.'
4. Locate your BPID or EFS at the bottom of the screen.

No. As a new retailer in Australia, Tesla Electric does not currently offer a Solar Sharer plan.

Your meter measures the amount of energy imported from the grid and exported to the grid from Powerwall or your solar system. Your monthly invoice applies your Time of Use (TOU) energy rates to any energy imported from the grid. These rates vary depending on the time of day. For example, you will pay more for power consumed during hours when energy rates are higher than for power consumed during hours when energy rates are lower or even free.

Your invoice also applies 90% of the Real-Time Market Price¹ to any energy exported to the grid. You may see a seasonal pattern in the volume of your consumption and generation, which will impact your monthly bill total. Import rates are the same every day of the week and export rates are updated every five minutes. You can see the current import and export rate in the Tesla app.

The minimum export rate is 0 c/kWh, meaning you will not be charged for exports even when wholesale prices are negative.

To view your previous statements and payment history, follow these steps:

1. Open the Tesla app.
2. Tap the Tesla Electric banner.
3. Tap 'Billing.'

Any excess credits accumulated during a given billing period will appear on your next Tesla Electric bill. If you have at least $50 of excess credits, you can request a payout to your bank account by emailing TeslaElectricAU@tesla.com. You must request an amount of $50 or more. Once we validate your request, your payment will be sent within 10 business days.

In your email, include the:

• Bank name
• Beneficiary's or account holder's name (must match the electricity account holder)
• BSB
• Account number

Attach one document from your bank as proof of account ownership, this can be:

• A PDF of a recent monthly account reconciliation
• A screenshot of your online account information, including the complete website URL
• A bank-issued account confirmation

Each document must show the:

• Bank name
• Beneficiary's or account holder's name
• Full beneficiary account number
• BSB

To update your payment details, follow these steps:

1. Open the Tesla app.
2. Tap the Tesla Electric banner.
3. Tap 'Billing' > 'Payments.'
4. Select your current payment method below your billing address.
5. Tap 'Add Card' or 'Add Bank Account.'

To make a one-time payment, follow these steps:

1. Open the Tesla app.
2. Tap the Tesla Electric banner.
3. Tap 'Billing' > 'Make a One-Time Payment.'
4. Confirm your payment details and tap 'Submit.'

If you default on your bill, you may receive a notice through email and you will have the ability to make a one-time payment in the Tesla app. If you cannot pay your total bill before the due date, contact the Tesla Electric Support team to discuss alternative arrangements and ensure continued service.

The recurring payment date in the Tesla app is based on your bill. Your bills will be due 14 business days after they were issued. If you have further questions regarding your payment date, contact the Tesla Electric Support team.

Alternatively, you can contact the Tesla Electric Support team to negotiate bill payment at a certain date if you believe you will have difficulty paying your bill.

Yes. Eligible customers can apply government energy concessions and rebates to their Tesla Electric account to help lower their energy bills. Energy rebates vary significantly across Australian states and territories, so the specific concessions available to you will depend on your location and your eligibility. To apply a concession to your account, email TeslaElectricAU@tesla.com.

Yes. You can cancel service at any time with no cancellation fees.

If you have issues setting up Tesla Electric, email TeslaElectricAU@tesla.com.

Your local distributed network services provider (DNSP), also known as the network, is responsible for maintaining the grid, including wires, transformers and poles. To get updates on power outages or report your outages, contact your DNSP directly:

• Endeavour Energy: 131003
• Essential Energy: 132080
• Ausgrid: 131388
• CitiPower: 131280
• Powercor: 132412
• Jemena: 131626
• AusNet Services: 131799
• United Energy: 132099
• SA Power Networks: 131366
• Energex: 136262
• Evoenergy: 131093