Emergency Call

Model Y is equipped with Emergency Call (eCall), an emergency call system that automatically contacts emergency responders and communicates standard information to a Public Safety Answering Point (PSAP) in the event of a serious accident or emergency. Emergency Call services are not available in all regions.

Informational PurposesAn informational icon, calling your attention
Note
Information communicated to PSAP includes vehicle type, number of passengers detected in the vehicle, GPS, and the VIN.
Informational PurposesAn informational icon, calling your attention
Note
Emergency Call only operates over a cellular network with an adequate signal.
Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
Emergency Call should only be used in case of emergency. Do not activate eCall to test the call system or report a non-emergency issue with your vehicle. Non-emergency calls may be subject to local laws and penalties.

Using Emergency Call

Emergency Call activates automatically if airbags deploy or a severe collision is detected. .

Informational PurposesAn informational icon, calling your attention
Note
Manual activation is useful to report a serious accident or to call for help if an occupant in Model Y requires immediate attention (such as a heart attack).
Informational PurposesAn informational icon, calling your attention
Note
Tesla is not affiliated with Emergency Call services. Do not use Emergency Call to contact Tesla (such as when requesting Roadside Assistance) because the call goes directly to third-party emergency responders. Tesla is not financially responsible for any costs associated with services dispatched through Emergency Call.

Canceling Emergency Call

Emergency Call can only be canceled when it is manually activated. To cancel, press Cancel Call on the touchscreen. The ability to cancel is available for the stated countdown duration on the touchscreen. After countdown, the call can only be canceled by the answering agent.