Tesla Account Support
Your Tesla Account includes owner resources, guides and important updates. Combined with the Tesla app, you can do everything from remotely monitoring your car and energy usage to transferring ownership.
Basic Account Support
How do I create a Tesla Account?
If you ordered your car on the Tesla website, your Tesla Account was created using the e-mail address and password used while configuring your Tesla.
You can also create a Tesla Account by following these steps:
- Visit Create Account
- Enter your name, e-mail address and password
- Click 'Create Account'
How do I update my Tesla Account preferences and information?
To update your information, log into your Tesla Account and select 'Account' to update your saved details.
I have two Tesla Accounts. Can I merge them?
Yes. Contact us from one of the email addresses on file to request a merge. In your request, please include each email address for each product in the accounts you would like to merge, and which email address you wish to keep after the merge.
Adding and Removing Products
I have multiple Tesla products. How can I switch views?
You can switch views in two ways:
How do I remove a product from my Tesla Account?
To remove a vehicle from your Tesla Account, see the question below. If you are removing an Energy product, submit a contact request and select “Energy Product Support” as the topic. You will be notified by email once the removal process is complete.
Can I remove or transfer a car from my Tesla Account?
Yes. You can either transfer the car directly to the new buyer’s Tesla Account or just remove it from yours – all from inside your Tesla Account. We recommend doing this after you’ve handed off your car. The transfer process cannot be undone once completed.
Follow these steps to remove or transfer ownership of your Tesla:
- Log into your Tesla Account
- Select ‘Manage’ next to the car you’d like to transfer or remove
- Scroll down and select ‘Remove Car’
- Submit the new buyer’s information or select ‘Skip this Step’ if you’re unsure
- Open the email confirmation sent to your inbox and confirm the final transfer
How can I add a car to my Tesla Account?
The quickest way to add a car is for the seller to transfer it directly to you via their Tesla Account. This transfers the car to your Tesla Account immediately – no extra steps required.
If a direct transfer isn't possible, you can also submit an ownership transfer request from your Tesla Account. Please note, the verification process may take up to 72 hours, and Tesla will contact you to either confirm the addition or request more information. In your request, you will be asked to submit ownership documents and information, such as:
Billing and Payments
How do I add additional credit cards?
You can add a credit card through your car’s charging screen or in your Tesla Account. Existing payment methods can also be edited or removed in your Tesla Account.
I am a lease/PPA solar owner. How do I access my Billing Portal from my Tesla Account?
To access your Billing Portal, log into your Tesla account and select 'Manage' for your solar product. Then select 'Billing Portal.'
What is Car Access?
Car Access allows you to add and remove access permission for an additional driver. You can add and remove additional drivers at any time from your Tesla Account.
Which permissions will my additional driver have?
Your additional driver will have access to all Tesla app features except requesting Roadside Assistance and purchasing Upgrades.
How can I give Car Access an additional driver?
Follow these steps to add your additional driver:
- Log into your Tesla Account
- Click ‘Manage’
- Under ‘Car Access’, select ‘Add Driver’
- Enter their name and email address
- Click ‘Save’
How can I remove Car Access?
Follow these steps to remove your additional driver:
- Log into your Tesla Account
- Find the car you’re granting access to, then select ‘Manage’
- Click the ‘Car Access’ dropdown menu
- Under their name, select ‘Remove Driver’
- Click ‘Yes, Remove’
What is multi-factor authentication?
Multi-factor authentication protects your Tesla Account by requiring a secondary form of verification before signing in. Once multi-factor authentication is set up, you’ll be required to enter your account credentials and verify your identity from a registered device each time you sign in. Keep your account secure by setting up multi-factor authentication.
How do I reset the password to my Tesla Account?
Tesla requires a strong password be created for your Tesla Account. Your password must have eight or more characters and at least one number or letter. Using punctuation marks and adding extra characters strengthens your account.
You can reset your password at any time by following these steps:
- Select 'Forgot Password?' on the sign-in page.
- Enter your email address to receive an email with instructions to reset your password.
- Select 'Send.'
- Check your email for a link to reset your password.
If resetting your password doesn’t work, you can contact us to request a temporary password. Sign in with the temporary password provided and select 'Account' in the top right corner to change your password.
Can I use my Tesla Account credentials when signing in to a third-party application?
We highly recommend that you exercise caution when downloading a third-party mobile or web application that requires you to log in using your Tesla Account credentials. Some apps provide great benefits but they also have a potential to negatively impact system security, stability and data if not handled properly.
Tesla does not authorize public use of its API, and some applications found on the internet may not contain the software they claim to, or may contain software that you didn't expect or want. This includes, but is not limited to, apps that ask to install configuration profiles that can then control your device. If installed, unverified or untrusted third-party applications may become intrusive, drain your battery, track your location, misuse your personal information, cause security vulnerabilities, unauthorized access to Tesla’s API, software instability and disruption of services. To avoid unwanted or malicious software, Tesla strongly cautions against the use of third-party applications that require the sharing your Tesla Account credentials.
I received a suspicious email and/or message about my Tesla Account and am required to share my account credentials. Is it safe for me to share my account information?
No. If you receive an email or see a message that your Tesla Account, Tesla vehicle or your Tesla app has a virus, or someone claiming to be from Tesla calls to request your username and password, you’re likely the target of phishing. Phishing tricks users to share personal information and is a fraudulent attempt in forms of emails, texts, ads and phone calls. If you have any doubts about a request or communication, or even if you just need to update your information with Tesla, contact Tesla directly.