Articles tagged "Owners"
Support
Articles tagged "Owners"
Customer Support & Roadside Assistance
Customer Support and Roadside Assistance is available 24/7/365. Call
Body Shop Support
Tesla vehicles are amazing vehicles designed from the ground up to be the safest vehicles on the road. The Model S achieves a 5-star rating in all categories of the National Highway Traffic Safety Administration (NHTSA) crash test and an Euro NCAP 5-Star Safety Rating. Tesla vehicle body structure design incorporates the best in advanced structural aluminum casting, extrusion and stamped panel technology used in combination with the latest aluminum welding and adhesive bonding technology. However Accidents can happen and the network of Tesla Approved Body Shops have been factory trained and equipped to rebuild Tesla vehicles to the original vehicle specifications for structural integrity and quality of finish.
Charging
Your Tesla vehicle can charge at any Supercharger, Tesla wall connector, public charging station, or anywhere there’s an electrical outlet. Superchargers are conveniently located along the most popular routes and offer the fastest rate of charge. Hotels and restaurants often install Tesla wall connectors for their customers’ use.
Software updates
Tesla vehicles regularly receives over-the-air software updates that add new features and functionality. When an update is available, you’ll be notified on the center display with an option to install immediately, or schedule the installation for a later time. Connect your vehicle to your home’s Wi-Fi network for the fastest possible download time.
The current software version is 8.1.
Android and iPhone app
Download the Tesla app for iPhone or Android to remotely monitor and control your Tesla vehicle with your phone. After downloading and installing the application, use your Tesla account email address and password to connect to your vehicle.
Recall information
Your Tesla vehicle is protected by a 4 year or 50,000 miles (80,000 km) (whichever occurs first) New Vehicle Limited Warranty and 8 year or unlimited miles Battery and Drive Unit Limited Warranty. In the event your Tesla is included in a recall, service to address the issue will be provided for free regardless of age or mileage.
Find an electrician
Most Tesla drivers choose to charge their Tesla vehicles at home overnight. To charge at home, you’ll need a 240 volt outlet or a Tesla wall connector installed near your parking space.
Each electrician listed below has been trained to install Tesla charging equipment and adhere to strict quality, permitting and inspection requirements. If you have questions, or there are no recommended electricians in your area, please contact us.