Troubleshooting Your Powerwall

Your Powerwall may require some basic troubleshooting from time to time. Some issues can be resolved from the convenience of your home, without the need for additional technician assistance. If you receive an alert, identify your issue below and follow the applicable troubleshooting instructions. You can also review your Powerwall owner documents for additional information.

Gateway Offline

Any of the following may indicate that your Gateway is offline, leaving you unable to view your energy data in the Tesla app:

  • The ‘Power Flows’ screen in the app is grayed out or blank.
  • The LED light on the right side of your Powerwall is flashing rapidly.

Troubleshooting Process

You will need your Gateway serial number, home Wi-Fi password and a Wi-Fi-enabled device (tablet, smartphone or laptop) while troubleshooting. To troubleshoot your Gateway, follow the process to connect to Tesla Gateway.

Meter Offline

Any of the following may indicate that your meter is offline, leaving you unable to view your power flows or energy data in the Tesla app:

  • The ‘Power Flows’ screen in the app is grayed out or blank.
  • Your battery storage level has been at 0% for multiple days.
     

Note: Do not troubleshoot during a grid outage or in extreme weather conditions.

Troubleshooting Process

Step 1: Turn off your solar inverter if your home is connected to a solar system.

Step 2: Turn off your Powerwall using the Power Switch on the right side of your Powerwall.

Step 3: Turn off all Powerwall breakers. Locate the electrical panel that your Powerwall is connected to, then switch its breaker to the ‘off’ position. Your Powerwall breaker is typically located on the DIN rail in the Gateway for installations with a Backup Gateway.

Step 4: Turn off-on Neurio meter disconnect for GW1. This is typically located either in the main electrical panel or the sub panel. Use the reset button for GW2.

Step 5: Wait no less than five minutes to allow your system to fully reboot.

Step 6: Switch all Powerwall breakers to the ‘on’ position. Turn on your Powerwall using the Power Switch, and then turn on your solar inverter.

Note: It may take up to 24 hours for the change to reflect in the app.

Breaker Open

The following may indicate that your breaker is open, leaving your Powerwall unable to store energy:

  • You receive a ‘Breaker Open’ alert in the app.
  • The LED light on the right side of your Powerwall is not turning on.
     

Note: Do not troubleshoot if there are any signs of heat damage (smoke, burning smell or any other signs of burning) to the distributio panel . Reach out to Customer Support if you detect heat damage.

Troubleshooting Process

Step 1: Locate the electrical panel that your Powerwall is connected to.

Locating your Powerwall breaker in your equipment panel

Step 2: Switch the Powerwall breaker to the ‘on’ (or ‘closed’) position. Your Powerwall breaker is typically located on the DIN rail in the Gateway for installations with a Backup Gateway.

Note: If you are unsure if the breaker is tripped, switch the breaker to the ‘off’ (or ‘open’) position, and then switch it back to the ‘on’ (or ‘closed’) position.

Powerwall breaker in detail