Bluetooth

Bluetooth® Compatibility

Bluetooth symbol
You can use various Bluetooth devices in Model 3 provided it is paired and within operating range. For example, you can pair your Bluetooth-capable phone so you can use it hands-free. In addition to phones, you can pair other Bluetooth-enabled devices with Model 3. For example, you can pair an iPod Touch, iPad, Android tablet, etc. from which you can play music.

Before using your phone or other Bluetooth device with Model 3, you must pair it. Pairing sets up Model 3 to communicate with supported Bluetooth-capable devices. You can pair up to ten Bluetooth phones. Unless you've specified a specific phone as a Priority Device, or if the phone specified as Priority Device is not within range, Model 3 always connects to the last phone that was used (provided it is within range). To connect to a different phone, see Connecting to a Paired Device.

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Note
Authenticating your phone to use as a key (see Keys) does not also allow you to use the phone hands-free, play media from it, etc. You must also pair it as described below.
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Note
On many phones, Bluetooth turns off if the phone’s battery is low.
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Note
Although Bluetooth typically supports wireless communication over distances of up to approximately nine meters, performance can vary based on the phone, or other device, you are using.
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CAUTION
Do not leave your paired phone in your vehicle (for example, if you are hiking or at the beach). If you must leave your phone in the vehicle, disable Bluetooth and/or turn the phone off.

Pairing a Bluetooth Device

Pairing allows you to use your Bluetooth-capable phone hands-free to make and receive phone calls, access your contact list, recent calls, etc. It also allows you to play media files from your phone. Once a phone is paired, Model 3 can connect to it whenever the phone is within range.

To pair a phone, follow these steps while sitting inside Model 3:

  1. Ensure both the touchscreen and the phone are powered on.
  2. On your phone, enable Bluetooth and ensure it is discoverable.
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    Note
    On some phones, this may require you to go to Bluetooth Settings for the remainder of the procedure.
  3. Touch the Bluetooth icon located at the top of the Controls screen.
  4. On the touchscreen, touch Add New Device > Start Search. The Bluetooth settings screen displays a list of all available Bluetooth devices within operating distance.
  5. Choose the phone (or device) with which you want to pair. When pairing a phone, the Bluetooth settings screen displays a randomly generated number. Your phone also display a number.
  6. Check that the number displayed on your phone matches the number on the Bluetooths settings screen. Then, on your phone, confirm that you want to pair.
  7. If prompted on your phone, specify whether you want to allow Model 3 to access your personal information, such as calendar, contacts and media files (see Importing Contacts and Recent Calls).

If you are experiencing issues importing or connecting to Bluetooth, see Troubleshooting Bluetooth for more information.

When paired, Model 3 automatically connects, and the Bluetooth settings screen displays the Bluetooth symbol next to the device name to indicate that the connection is active.

You can display the Bluetooth settings screen at any time and change the settings associated with a connected device. For example, you can designate a connected phone as the Priority Device. This is useful in situations where you have connected more than one phone, and both phones are frequently used in Model 3 at the same time. Model 3 automatically attempts to connect to the priority device before others. If a priority device is not specified, or is not within range, Model 3 connects to the most recently used phone (if applicable).

Importing Contacts and Recent Calls

Once a phone is paired, use the Bluetooth settings screen to specify whether you want to allow access to your phone’s contacts, recent calls and text messages. If you allow access, you can use the phone app to make calls and send messages to people in your list of contacts and on your recent calls list (see Phone, Calendar, and Web Conferencing). Before contacts can be imported, you may need to either set your phone to allow syncing, or respond to a popup on your phone to confirm that you want to sync contacts. This varies depending on the type of phone you are using. For details, refer to the documentation provided with your phone.

If you are having trouble importing contacts or paiting with Bluetooth, see Troubleshooting Bluetooth for more information.

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Note
You can turn access to your contacts and recent calls on or off at any time by touching the Bluetooth icon on the touchscreen, choosing your phone, and then changing the associated access settings.

Unpairing a Bluetooth Device

If you want to disconnect your phone, or Bluetooth device, and use it again later, simply touch Disconnect on the Bluetooth settings screen. If you no longer want to use your device with Model 3, touch Forget This Device. Once you forget a device, you must pair it again if you want to use it with Model 3 (see Pairing a Bluetooth Device).

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Note
Your phone automatically disconnects when you leave Model 3.
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Note
Unpairing the phone has no effect on using the phone as a key. To forget an authenticated phone, see Managing Keys.

Connecting to a Paired Device

Model 3 automatically connects to a phone that you designated as Priority Device on the Bluetooth settings screen. If you have not set a phone as a priority, Model 3 connects to the last phone to which is was connected, provided it is within operating range and has Bluetooth turned on. If the last phone is not within range, it attempts to connect with the next phone that it has been paired with.

To connect to a different phone, touch the Bluetooth icon at the top of the Controls screen. The Bluetooth settings screen displays a list of paired phones. Choose the phone you want to connect to, then touch Connect. If the phone you want to connect to is not listed, you must pair the phone. See Pairing a Bluetooth Device.

When connected, the Bluetooth settings screen displays the Bluetooth symbol next to the phone's name to show that Model 3 is connected to the phone.

Troubleshooting Bluetooth

Your vehicle uses Bluetooth and BLE (Bluetooth Low Energy) to seamlessly connect your smartphone to Model 3. Due to several potential factors, Bluetooth or BLE may sometimes disconnect or experience issues in the pairing process. Connecting to Bluetooth allows your vehicle to use phone functions such as audio, phone calls, calendars, text messages, etc.

BLE is used for passive functions like phone key.

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Note
Do not unpair your vehicle to your phone or remove it as phone key without a working key card nearby.

Try the following to troubleshoot Bluetooth, starting with your smartphone.

Smartphone Troubleshooting

Bluetooth may not connect due to settings and updates on your smartphone:

  • Enable Bluetooth on your phone. If already enabled, disable and re-enable Bluetooth again.
  • Ensure Airplane Mode is turned off.
  • Charge your phone; if your phone battery is too low, it may not support Bluetooth functions.
  • Pair your device properly. If already paired, try unpairing and re-pairing again.
  • Update your phone to the latest software provided by the manufacturer.
  • Check that your vehicle's sound system is selected as the audio output source.
  • Ensure your phone's settings allow for Bluetooth (ex: data is turned on or you are connected to Wi-Fi).
  • Turn your phone off and on again.
  • Ensure location permissions set to “Always On” for the mobile app.

Tesla Mobile App Troubleshooting

Check the Tesla mobile app:

  • Confirm the Tesla mobile app is up to date on software.
  • Verify you're logged into the Tesla mobile app while using your phone key.
  • Ensure the Tesla app is running in the background.
  • Double check that you have completely set up your profile in the mobile app and properly configured your settings.

Vehicle Troubleshooting

Your vehicle's settings may affect its ability to pair with your smartphone:

  • Charge Model 3: If the vehicle Battery is too low, you may lose Bluetooth function.
  • Update vehicle software and make sure it is always up to date. Check for new software updates available by navigating to Controls > Software
  • Reboot your vehicle.

If Bluetooth still does not work, unpair from your vehicle AND smartphone. Then try re-pairing both again.

For BLE phone key issues, when in the vehicle, navigate to Controls > Locks and remove your phone as "Phone as Key". Then set it back up again. But only do this while you are in the vehicle and have a reliable back up key available (such as a key card).