Customer Support & Roadside Assistance

Customer Support

Find answers online to questions you have about purchasing, delivery, ownership and product support. If you can’t find an answer you’re looking for, our Customer Support team is available to provide solutions 24/7. Log into your Tesla Account to submit a support question. If you don’t have a Tesla Account, submit a request through our Contact Us form.

In the rare event that a Service Center visit is needed, you can schedule an appointment through your Tesla Account.

Roadside Assistance

Tesla Roadside Assistance is committed to providing you with immediate roadside services, 24/7 365 days a year. Contact Us for Roadside Assistance services.

Your standard Roadside Assistance policy is provided for the first four years of ownership, or 80,000 km. Additional coverage for your battery or drive unit are available with a separate policy for 8 years or 200,000 km, or 8 years unlimited miles, depending on your model.


A warrantable breakdown of the car that renders it un-drivable.
Coverage: Transportation services to the nearest Service Center are provided.

For all services not listed, we are still equipped and ready to assist you. Review our Roadside Assistance policy for service details and what you may need to provide payment for.

Support outside your market

Tesla cars that reside outside of their original market may receive limited features and support. Review our Gray Market Quick Guide to learn more about our warranty and service coverage areas.