Powerwall 2 Replacement
Tesla has identified a battery cell defect from a third-party supplier, affecting a subset of Powerwall 2 units. The issue is limited to a specific group of Powerwall 2 customers and does not affect Powerwall 3. All affected units are being replaced under warranty and at no cost to customers.
What We’re Doing
- Nearly all affected units in Australia have been discharged remotely, which renders them safe. The remaining units are being discharged by Tesla Service teams.
- Affected customers are being notified through the Tesla app. For scheduling replacements, Tesla or Certified Installers will reach out by email or phone.
- Every affected Powerwall 2 unit will be removed and replaced at no cost to customers.
What Customers Need to Know
How do I know if my Powerwall 2 is affected?
Check for a message from Tesla in the Tesla app, your email or voicemail to see if your unit is affected. You can also contact us if you have any additional questions.
Is my home safe?
Yes. Once your Powerwall 2 unit has been discharged and isolated from service, the unit does not pose any operational risk.
Will my solar still work without Powerwall?
AC-coupled solar generation should continue while the Powerwall is disabled. Backup power will be temporarily unavailable until your replacement unit is installed.
When will my replacement arrive?
Tesla is prioritising affected customers and will coordinate directly with you and your installer to schedule removal and installation.
Who do I contact if I have questions?
Powerwall Certified installers have been made aware of the campaign to replace these units. The primary contact for processing replacements should be your original installer. If your installer is unavailable, contact the Tesla Support team by email at PWNoticeANZ@tesla.com or call 1800 958 369 (toll-free). For the quickest response, contact us by email.