Instructions for Transporters
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The front and rear motors in Model X generate power when the wheels spin. Always transport Model X with all four tires off the ground. Ensure that the tires are unable to spin at any time during transport.
Do not transport Model X using any method that is not specified by Tesla. Adhere to the instructions provided in the following sections and observe all warnings and cautions provided. Damage caused by improper transporting of your vehicle is not covered by the warranty.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the recommended method of transporting Model X. The vehicle can face either direction when using a flatbed.
If Model X must be transported without a flatbed truck, then wheel lifts and dollies must be used to ensure that all four wheels are off of the ground. This method may only be used for a maximum of 35 miles (55 km), and must not exceed the manufacturer speed rating of the dollies. With this method, Tesla recommends the vehicle faces forward so that the front wheels are lifted and the rear wheels are on dollies.
Disable the Self-Leveling Air Suspension System
Your Model X is equipped with an air suspension system that automatically self-levels the vehicle, even when power is off. To prevent damage, you must activate Jack mode to disable self-leveling:
- Touch on the touchscreen.
- Press the brake pedal, and then touch Very High to maximize height.
- Touch .
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching Model X onto a flatbed truck. When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. The following are required to enable Transport Mode:
- Low voltage power. You are unable to use the touchscreen to activate Transport Mode if Model X has no power.
- Model X must detect a key. Transport Mode is available only when a key is detected.
- Ensure the vehicle is not connected to a charger. Transport Mode is not available if Model X is still plugged in.
To activate Transport Mode:
- Ensure the vehicle is in Park.
- Chock the tires and make sure Model X is secure.
- Press and hold the brake pedal, and then on the touchscreen, touch Model X. . The touchscreen displays a message reminding you how to properly transport
- Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue. Model X is now free-rolling and can slowly be rolled (no faster than walking speed) or winched.
To cancel Transport Mode, touch Transport Mode again or shift Model X into Park. If your phone key is not detected, canceling Transport Mode powers off Model X. You may need your key card to restart the vehicle.
Pull Onto Flatbed Truck From Front (Using Tow Eye)
- Locate the tow eye. The tow eye is located in the front trunk.
-
To remove the tow eye cover, insert a small, flat screwdriver into the top and bottom slots, release the snaps and pull the cover towards you.
NoteThe front tow eye cover is connected to the vehicle's black negative (-) terminal.
- Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
- Attach the winch cable to the tow eye.CAUTIONBefore pulling, make sure the tow eye is securely tightened.
- Activate Transport Mode.
- Pull Model X slowly onto the flatbed truck.
Pull onto the Flatbed Truck From Front (Without Tow Eye)
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a situation arises in which the tow eye is not available (lost, misplaced, etc.), the following instructions describe how to attach tow straps.
- Attach the tow straps to each of the lower suspension arms underneath the front of the vehicle. CAUTIONDo not attach the tow straps to any other suspension component. Only attach tow straps to the lower suspension arms, as shown below.
- To protect the underbody from damage, place a protective barrier (such as a piece of wood) between the tow strap and underbody.
- Activate Transport Mode.
- Pull Model X slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear
It is strongly recommended that you connect the winch to your vehicle's tow eye, as described previously. However, if a situation arises in which the vehicle must be pulled from the rear, Tesla recommends attaching the winch to the tow hitch. Refer to the owner's manual for instructions on how to connect the tow hitch.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method.
- Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
- Do not place tie-down straps over body panels or through the wheels.
If Vehicle Has No Power
If Model X has no low voltage power, perform the following steps to open the hood or jump start the low voltage battery.
- Open the hood. See Opening the Hood with No Power for more information on opening the hood if the vehicle does not have power.
- Jump start the low voltage battery (see Jump Starting).