Energy Support

Software Updates

Powerwall improves over time with regular over-the-air software updates. New functionality and improvements are added with updates to Powerwall firmware and to the Tesla app.

October 2024


Version 24.36

Storm Watch now supports manually scheduled events

Schedule an event in Storm Watch settings to fully charge your Powerwall to maximize backup protection for your home

Requires Tesla app 4.38.0.

Heat Mode improvements for Powerwall 3

High Impedance Mode functionality for Powerwall 3

Adds an optional max off-grid power of 15.4 kW for Powerwall 3

Adds ability for installers to perform Rapid Shutdown (RSD) and E-Stop Wiring Test in Tesla One

Tesla App 4.38.0

Use the History button in the top-right corner of Settings to review a list of configuration changes made to your system made by authorized users, third-party apps and partners during the last 30 days

Various fixes and improvements for 3D, pairing multiple vehicles to Powerwall for Charge on Solar and more

September 2024


Tesla App 4.37.0

Tesla Electric now available for Wall Connector and Tesla Solar Inverter sites

Various fixes and improvements, including resolving an issue with sharing Energy Usage data on Android 14

August 2024


Tesla App 4.36.0

Charge Stats now available for additional vehicle users, including added drivers and lease owners

See a day with Powerwall using the Demo App

Solar only and Powershare homes now display a graph summary banner on the home screen

July 2024


Tesla App 4.35.0

Introduced support for monitoring your Power Flow over a local Wi-Fi network connection, even if your home network and Powerwall are not connected to the internet, even during grid outages

Power Flow updates more quickly while using local connection
Historic data not available while using local connection
Requires Powerwall firmware 24.36 and your phone to be paired under ‘Settings’ > ‘Phone Pairing’

Improved in-app messaging during grid outages, including when Powerwall stops powering your home due to low energy

May 2024


Tesla App 4.33.0

Settings screens now offer increased detail when configuration changes are limited due to program participation

Energy Graphs now support fully custom date range selections using the timescale selector

Custom rate plans now support up to five seasons

March 2024


Tesla App 4.31.0

Introduced support for Powershare to power your home with Cybertruck

Allow support to remotely troubleshoot and configure your system in ‘Settings’ > ‘Manage Access' > ‘Remote Service Access'

February 2024


Tesla App Version 4.30.0

New Energy Graphs for Wall Connector 3 and Universal Wall Connector

Tesla Electric owners without Powerwall can now see Energy Graphs from their smart meter

Access Transparency: View a list of partners that provide support for your system in ‘Settings’ > ‘Manage Access’

January 2024


Tesla App Version 4.29.0

Added a service request tracker for viewing status and updates (direct customers only)

December 2023


Tesla App Version 4.28.0

Tesla Electric for Powerwall customers, who have been enrolled for at least a year, can now cash out excess electricity credits directly to their bank

Tesla Electric for Vehicle customers can now enroll vehicles they are drivers of into Unlimited Home Charging (previously only vehicles where you were the owner could be enrolled)

Tesla owners can now enroll in base electricity plans without having to also enroll their vehicle into Unlimited Home Charging

September 2023


Tesla App Version 4.25.0

Added support experience for Tesla Electric for vehicle customers

August 2023


Tesla App Version 4.24.0

Added ability to self-troubleshoot Wall Connector concerns

Tesla App Version 4.24.5

Introduced approving agreement and making payments for select issues

July 2023


Tesla App Version 4.23.2

Refreshed energy graphs for Solar and Powerwall, featuring larger graphs and more interactivity

Tesla App Version 4.23.0

Various fixes and improvements for Tesla Electric, Wall Connector, Tesla Virtual Power Plants and other app functionality

June 2023


Tesla App Version 4.22.5

Introducing Charge on Solar: Use Solar and Powerwall to charge your Tesla vehicle using excess solar. Requires Powerwall firmware 23.12.10 or higher, and vehicle firmware 2023.26 and higher

Tesla App Version 4.22.0

Added options to initiate chat with Scheduling and Removal & Reinstallation teams

Users can set "0.00" prices for Utility Rate Plans with Powerwall firmware 23.12 and above

Various fixes and improvements for product registration and other app functionality

May 2023


Tesla App Version 4.21.0

Introduced troubleshooting features under ‘Get Help’

April 2023


Tesla App Version 4.20.0

Launched ability to initiate Ownership Transfer and Removal & Reinstallation requests through ‘Get Help’

March 2023


Tesla App Version 4.19.0

Added ability to manage access of Tesla Energy System

Version 23.4

Improved performance in cold weather for Powerwall systems

February 2023


Version 22.36

Improved detection of open circuit breakers on Powerwall systems

Tesla App Version 4.18

Updated Power Flow to increase contrast and use colors to clearly show the sources of power to their destination 

Spanish Language Billing Statements for Tesla Electric customers (Texas Only) 

Register your new Tesla Solar Inverter in-app 

January 2023


Tesla App Version 4.17

User experience improvements for service and support features

Billing Module available for Tesla Electric customers (Texas Only)

Improved behavior with configuring Wi-Fi for Powerwall

Powerwall In-App Registration now seamlessly & securely pairs your phone for Go Off-Grid

December 2022


Tesla App Version 4.16

Introducing Tesla Electric, a utility plan designed for Powerwall, starting in Texas

Add service appointments to calendar

Minor user experience updates to Support and Troubleshooting experience

November 2022


Tesla App Version 4.15

Launched chat for Ownership Transfer

October 2022


Tesla App Version 4.14.0

Improved app performance to reduce some response times

September 2022


Tesla App Version 4.13.0

Added a ‘Reschedule’ option to reschedule service and maintenance appointments

Redesigned the Support page on Tesla app

Improved graph screen performance and resolved other minor issues

Version 22.26

Added ability for Powerwall to use irradiance data from satellites to forecast your home’s solar production more accurately – more accurate solar production forecasts help Time-Based Control mode make better decisions about when to charge and discharge your Powerwall

Improved retry behavior when off-grid and at critically low energy 

Added support for improved commissioning experience via ‘Tesla Pros’ app

Improved metering accuracy on Neurio Smart CTs

August 2022


Tesla App Version 4.12.0

Added ability to confirm service and maintenance appointments

Added Tutorials in the Support menu to learn more about your Powerwall

Ability to update your home address in the My Home Info menu in Settings
 

July 2022


Tesla App Version 4.11

Added ability to share Impact Cards with friends and family online – tap and hold on an Impact Card to open a share sheet and share the card in any app that your phone supports

Vehicle Charge Stats can now display charging at your work location

Increased transparency in-app when Powerwall reaches low energy while off-grid

Owners of Tesla installed energy systems in the U.S. may now chat with customer support agents through the Tesla app

June 2022


Tesla App Version 4.10

Limited Beta: Wall Connector 3 owners in the UK can now connect their Wall Connector to the Tesla app

Version 22.18

Improved cold weather performance for Powerwall and Powerwall+

Improved fault detection for Powerwall+ and Tesla Solar Inverter

Improved reliability for Gateway network connectivity

May 2022


Tesla App Version 4.9.2

Join the Tesla Virtual Power Plant with Pacific Gas and Electric Company (PG&E) to support the grid while also earning compensation and maintaining your energy security – earn $2 per incremental kWh sent to the grid from your Powerwall

April 2022


Version 22.9

More options for ‘Advanced Settings’ in the Tesla app to control grid charging and export behavior

Improved Powerwall performance when charge level is below backup reserve and Powerwall is importing from the grid

Improved metering accuracy when loads are not balanced across phases

Tesla App Version 4.8.0

Your Impact Cards now default to year view to demonstrate how your solar and Powerwall impact your home over time

View status and updates of open service cases on app for Tesla installed systems

Minor fixes and performance improvements

March 2022


Tesla App Version 4.7.0

Added in-app troubleshooting for Powerwall under ‘Request Service’ in the ‘Support’ section

Updated the ‘Settings’ screen for Powerwall and solar to include more information on your energy system components

Added in-app Storm Watch event details and the ability to opt out of active weather events without disabling Storm Watch altogether

Added Advanced Settings for Powerwall to allow more control over grid charging, where permitted

February 2022


Tesla App Version 4.6.0

Minor fixes and improvements

Updated the Video Guides library in the ‘Support’ section to include Requesting & Scheduling Service

January 2022


Tesla App Version 4.5.0

Minor fixes and improvements

Updated the 'Video Guides' library in the ‘Support’ section to include Go Off-Grid, Time-Based Control and Solar and Energy Value

December 2021


Tesla App Version 4.4.0

Added 'Video Guides' for energy products in the ‘Support’ section

Added ability to schedule service for system maintenance and module removal & reinstallation in the ‘Support’ section

November 2021


Tesla App Version 4.3.0

Minor fixes and improvements

Added Owner’s Manual links for energy products in the ‘Support’ section

Added in-app troubleshooting for solar panels and Solar Roof under ‘Request Service’ in the ‘Support’ section

Added one-click scheduling for energy products in the ‘Support’ section

October 2021


Tesla App Version 4.2.0

Added ability to select your utility rate plan or set a custom rate plan, with added support for seasons, multiple peak periods and buy & sell energy prices

Updated Time-Based Control mode to support updated utility rate plans and help maximize savings through smart charging and discharging

Updated Solar and Energy Value impact cards to use updated utility rate plans for improved system value estimates

August 2021


Tesla App Version 4.0.0

From Powerwall, to solar panels and Solar Roof, view your system’s real-time Power Flow on the home screen of the app — featuring a 3D home with components that reflect your solar system

Simplified energy data that highlights individual home, solar, Powerwall and grid components

Added ability to monitor your home’s energy sources and destinations with both a simplified view and a detailed breakdown view

July 2021


Tesla App Version 3.10.14

Introduced Tesla Virtual Power Plant — In a grid emergency, Powerwall can help support your community while also maintaining your energy security

Opt-in to the Tesla Virtual Power Plant (VPP), and Tesla will dispatch your Powerwall when the grid needs extra support

May 2021


Version 21.13.2 (selected regions and devices) and Tesla App Version 3.10.12

When Powerwall reaches a low charge level, a push notification is sent to reduce home loads during a grid outage

Additional notifications, monitoring and troubleshooting features for solar-only sites that may encounter system issues

Powerwall systems enrolled in Tesla Energy Plan and Tesla Virtual Power Plant display more information about their programs in the app

Improved Powerwall behavior during backup

January 2021


Version 20.49

Improved security for local gateway interface for Gateway 1 and Gateway 2

Updated support for utility grid connections in Japan, Italy, Germany and Switzerland

November 2020


Version 20.40

Improved multiphase metering for Gateway 2 systems

Improved off-grid and backup heat mode behavior

Updated version number scheme for software releases

October 2020


Version 1.50 and 1.50.1

Various bug fixes and improvements focusing on system performance, networking and alerts

September 2020


Version 1.49

Updated support for utility grid connections in Hawaii, Japan, Bahamas and Turks and Caicos

Tesla App Version 3.10.6

Improved push notifications for some system events, including behavior during power outage and Storm Watch

Released Solar Offset Performance Card for all Powerwall owners, previously available to solar owners

July 2020


Version 1.48

Updated support for utility grid connections in Japan and South Africa

Improved Powerwall performance for sites in South Australia Virtual Power Plant

May 2020


Version 1.47

Added support for utility grid connections in Japan

Tesla App Version 3.10.5

Tesla app home screen updated to display Solar Roof image for Solar Roof owners

April 2020


Version 1.46

Enhanced support for Tesla Vehicle Charging during a Power Outage in North America

Added support for utility grid connections in Barbados and New Caledonia

Added additional support for Powerwall preconditioning for systems in a backup event

Some customization settings in the mobile app now take effect more quickly

February 2020


Version 1.45

Added support for utility grid connections in Cape Town

January 2020


Version 1.44

Updated support for utility gr