Energy Support

Software Updates

Tesla Powerwall improves over time with regular over-the-air software updates. New functionality and improvements are added with updates to Powerwall firmware and to the Tesla app.

July 2023

Tesla App Version 4.23.2

Refreshed energy graphs for Solar and Powerwall, featuring larger graphs and more interactivity

Tesla App Version 4.23.0

Various fixes and improvements for Tesla Electric, Wall Connector, Virtual Power Plants and other app functionality

June 2023

Tesla App Version 4.22.5

Introducing Charge on Solar: Use Solar and Powerwall to charge your Tesla vehicle using excess solar. Requires Powerwall firmware 23.12.10 or higher, and vehicle firmware 2023.26 and higher

Tesla App Version 4.22.0

Added options to initiate chat with Scheduling and Removal & Reinstallation teams

Users can set "0.00" prices for Utility Rate Plans with Powerwall firmware 23.12 and above

Various fixes and improvements for product registration and other app functionality

May 2023

Tesla App Version 4.21.0

Introduced troubleshooting features under ‘Get Help’

April 2023

Tesla App Version 4.20.0

Launched ability to initiate Ownership Transfer and Removal & Reinstallation requests through ‘Get Help’

March 2023

Tesla App Version 4.19.0

Added ability to manage access of Tesla Energy System

Version 23.4

Improved performance in cold weather for Powerwall systems

February 2023

Version 22.36

Improved detection of open circuit breakers on Powerwall systems

Tesla App Version 4.18

Updated Power Flow to increase contrast and use colors to clearly show the sources of power to their destination 

Spanish Language Billing Statements for Tesla Electric customers (Texas Only) 

Register your new Tesla Solar Inverter in-app 

January 2023

Tesla App Version 4.17

User experience improvements for service and support features

Billing Module available for Tesla Electric customers (Texas Only)

Improved behavior with configuring Wi-Fi for Powerwall

Powerwall In-App Registration now seamlessly & securely pairs your phone for Go Off-Grid

December 2022

Tesla App Version 4.16

Introducing Tesla Electric, a utility plan designed for Powerwall, starting in Texas

Add service appointments to calendar

Minor user experience updates to Support and Troubleshooting experience

November 2022

Tesla App Version 4.15

Launched chat for Ownership Transfer

October 2022

Tesla App Version 4.14.0

Improved app performance to reduce some response times

September 2022

Tesla App Version 4.13.0

Added a ‘Reschedule’ option to reschedule service and maintenance appointments

Redesigned the Support page on Tesla app

Improved graph screen performance and resolved other minor issues

Version 22.26

Added ability for Powerwall to use irradiance data from satellites to forecast your home’s solar production more accurately – more accurate solar production forecasts help Time-Based Control mode make better decisions about when to charge and discharge your Powerwall

Improved retry behavior when off-grid and at critically low energy 

Added support for improved commissioning experience via ‘Tesla Pros’ app

Improved metering accuracy on Neurio Smart CTs

August 2022

Tesla App Version 4.12.0

Added ability to confirm service and maintenance appointments

Added Tutorials in the Support menu to learn more about your Powerwall

Ability to update your home address in the My Home Info menu in Settings

July 2022

Tesla App Version 4.11

Added ability to share Impact Cards with friends and family online – tap and hold on an Impact Card to open a share sheet and share the card in any app that your phone supports

Vehicle Charge Stats can now display charging at your work location

Increased transparency in-app when Powerwall reaches low energy while off-grid

Owners of Tesla installed energy systems in the US may now chat with customer support agents through the Tesla app

June 2022

Tesla App Version 4.10

Limited Beta: Wall Connector 3 owners in the UK can now connect their Wall Connector to the Tesla app

Version 22.18

Improved cold weather performance for Powerwall and Powerwall+

Improved fault detection for Powerwall+ and Tesla Solar Inverter

Improved reliability for Gateway network connectivity

May 2022

Tesla App Version 4.9.2

Join the Tesla Virtual Power Plant with Pacific Gas and Electric Company (PG&E) to support the grid while also earning compensation and maintaining your energy security – earn $2 per incremental kWh sent to the grid from your Powerwall

April 2022

Version 22.9

More options for ‘Advanced Settings’ in the Tesla app to control grid charging and export behavior

Improved Powerwall performance when charge level is below backup reserve and Powerwall is importing from the grid

Improved metering accuracy when loads are not balanced across phases

Tesla App Version 4.8.0

Your Impact Cards now default to year view to demonstrate how your solar and Powerwall impact your home over time

View status and updates of open service cases on app for Tesla installed systems

Minor fixes and performance improvements

March 2022

Tesla App Version 4.7.0

Added in-app troubleshooting for Powerwall under ‘Request Service’ in the ‘Support’ section

Updated the ‘Settings’ screen for Powerwall and solar to include more information on your energy system components

Added in-app Storm Watch event details and the ability to opt out of active weather events without disabling Storm Watch altogether

Added Advanced Settings for Powerwall to allow more control over grid charging, where permitted

February 2022

Tesla App Version 4.6.0

Minor fixes and improvements

Updated the Video Guides library in the ‘Support’ section to include Requesting & Scheduling Service

January 2022

Tesla App Version 4.5.0

Minor fixes and improvements

Updated the 'Video Guides' library in the ‘Support’ section to include Go Off-Grid, Time-Based Control and Solar and Energy Value

December 2021

Tesla App Version 4.4.0

Added 'Video Guides' for energy products in the ‘Support’ section

Added ability to schedule service for system maintenance and module removal & reinstallation in the ‘Support’ section

November 2021

Tesla App Version 4.3.0

Minor fixes and improvements

Added Owner’s Manual links for energy products in the ‘Support’ section

Added in-app troubleshooting for solar panels and Solar Roof under ‘Request Service’ in the ‘Support’ section

Added one-click scheduling for energy products in the ‘Support’ section

October 2021

Tesla App Version 4.2.0

Added ability to select your utility rate plan or set a custom rate plan, with added support for seasons, multiple peak periods and buy & sell energy prices

Updated Time-Based Control mode to support updated utility rate plans and help maximize savings through smart charging and discharging

Updated Solar and Energy Value impact cards to use updated utility rate plans for improved system value estimates

August 2021

Tesla App Version 4.0.0

From Powerwall, to solar panels and Solar Roof, view your system’s real-time Power Flow on the home screen of the app — featuring a 3D home with components that reflect your solar system

Simplified energy data that highlights individual home, solar, Powerwall and grid components

Added ability to monitor your home’s energy sources and destinations with both a simplified view and a detailed breakdown view

July 2021

Tesla App Version 3.10.14

Introduced Tesla Virtual Power Plant — In a grid emergency, Powerwall can help support your community while also maintaining your energy security

Opt-in to the Tesla Virtual Power Plant (VPP), and Tesla will dispatch your Powerwall when the grid needs extra support

May 2021

Version 21.13.2 (selected regions and devices) and Tesla App Version 3.10.12

When Powerwall reaches a low charge level, a push notification is sent to reduce home loads during a grid outage

Additional notifications, monitoring and troubleshooting features for solar-only sites that may encounter system issues

Powerwall systems enrolled in Tesla Energy Plan and Tesla Virtual Power Plant display more information about their programs in the app

Improved Powerwall behavior during backup

January 2021

Version 20.49

Improved security for local gateway interface for Gateway 1 and Gateway 2

Updated support for utility grid connections in Japan, Italy, Germany and Switzerland

November 2020

Version 20.40

Improved multiphase metering for Gateway 2 systems

Improved off-grid and backup heat mode behavior

Updated version number scheme for software releases

October 2020

Version 1.50 and 1.50.1

Various bug fixes and improvements focusing on system performance, networking and alerts

September 2020

Version 1.49

Updated support for utility grid connections in Hawaii, Japan, Bahamas and Turks and Caicos

Tesla App Version 3.10.6

Improved push notifications for some system events, including behavior during power outage and Storm Watch

Released Solar Offset Performance Card for all Powerwall owners, previously available to solar owners

July 2020

Version 1.48

Updated support for utility grid connections in Japan and South Africa

Improved Powerwall performance for sites in South Australia Virtual Power Plant

May 2020

Version 1.47

Added support for utility grid connections in Japan

Tesla App Version 3.10.5

Tesla app home screen updated to display Solar Roof image for Solar Roof owners

April 2020

Version 1.46

Enhanced support for Tesla Vehicle Charging during a Power Outage in North America

Added support for utility grid connections in Barbados and New Caledonia

Added additional support for Powerwall preconditioning for systems in a backup event

Some customization settings in the mobile app now take effect more quickly

February 2020

Version 1.45

Added support for utility grid connections in Cape Town

January 2020

Version 1.44

Updated support for utility grid connections in Italy

December 2019

Version 1.43

Added support for utility grid connections in Zimbabwe Provinces

October 2019

Version 1.41

Added support for utility grid connections in Switzerland

Enhanced performance for multiple Powerwall systems during grid outage

Additional support for 3-phase Western Australia grid compliance

September 2019

Version 1.40

Minor fixes and improvements

August 2019

Version 1.39

Added support for utility grid connections in the Dominican Republic

Tesla App Version 3.9.0

Added the ability to select a specific day, week or month by scrolling left and right in the Energy Usage screen. Additionally, all historical data is now accessible

Added the ability to download data. To use, tap on ‘Download Data’ at the bottom of the Energy Usage screen and choose your method of sharing

Added the ability to copy the Serial Number at the bottom of the Home screen to make communicating with Tesla Support more seamless

Version 1.38

Added support for utility grid connections in the Cayman Islands, St Vincent, Antigua and Barbuda

July 2019

Tesla App Version 3.8.6

Added pull-down to refresh products on the Settings screen for existing Tesla customers with any new product

Added 'Learn More' links on Customize screen to explain Powerwall operating modes   

Added number of Powerwalls directly on the Powerwall image on Home screen

Added tap to reveal Gateway serial on bottom of Home screen

May 2019

Version 1.37

Improved Time-Based Control algorithm for customers with Net Energy Metering (NEM)

April 2019

Version 1.36

Improved on-grid stability for backup systems

Additional support for UK grid compliance  

March 2019

Version 1.35

Increased sensitivity of Storm Watch

February 2019

Version 1.34

Minor fixes and improvements

Version 1.33

Minor fixes and improvements

Tesla App Version 3.8.1

Added alert when Powerwall detects an issue needing attention

January 2019

Version 1.32

Minor fixes and improvements

Version 1.31

Minor fixes and improvements

December 2018

Version 1.30

Minor fixes and improvements

Version 1.29

Improved performance at low temperatures

Storm Watch added to Australia and New Zealand

November 2018

Version 1.28

Additional support for Virtual Power Plants

Reduced energy consumption when idle

Version 1.27

Improved charging capability for certain rare grid conditions

October 2018

Version 1.26

Minor fixes and improvements

Version 1.25 for selected regions

Faster recharging in Backup Only mode. When solar is available, Powerwall can now charge up to its maximum continuous power rating 

Tesla App Version 3.6.0 for selected regions

Storm watch now displays “standby” indicating it is ready to act on a storm warning or “active” when it is currently in Storm Watch mode

Large energy values are now displayed as kWh instead of MWh for better granularity

September 2018

Version 1.24

Faster recharging in Backup Only mode for selected regions

Version 1.23

Powerwall will automatically perform preventative maintenance on its thermal control system. During this time, you may hear louder than usual noise from Powerwall for approximately 30 minutes

August 2018

Version 1.22

Storm Watch mode for selected regions. Powerwall automatically detects incoming storms and stores energy (Requires Tesla App Version 3.4.3 or higher).

Powerwall customers participating in Grid Services programs now know when their systems are benefiting the grid and can track Grid Services energy and power usage (Requires Tesla App Version 3.4.3) 

July 2018

Version 1.21

Added Monitoring from your Home Network to allow:

  • Local monitoring of power flow and charge level
  • Viewing system information
  • Updating network settings

Improved power supply management with multi-Powerwall systems

Further reduction in network data usage

June 2018

Version 1.20

Updated installer login to Gateway

Further reduction in network data storage

Version 1.19

Added ability to update network connection when home Wi-Fi changes

Version 1.18

Minor fixes and improvements

Tesla App Version 3.4.1

Customize the site name (Solar or Powerwall)

Tap version number to get Release Notes

May 2018

Version 1.17

Added dynamic network management to use best internet connection type (Ethernet, Wi-Fi or Cellular)

Improved performance of Time-Based Control mode

Tesla App Version 3.3.6

Added performance metrics for Time-Based Control mode

March 2018

Version 1.16

Added support for additional utility grid connections in New York

Version 1.15

Minor fixes and improvements

February 2018

Version 1.14

Added Time-Based Control Mode for selected regions. If energy costs vary through the day, Powerwall can shift energy to maximize savings. (Requires Tesla App Version 3.3.4 or higher)

Version 1.13

Minor fixes and improvements

January 2018

Version 1.12

Reduced network data usage

Improved tolerance for grid power variations

Version 1.11

Added Preconditioning for improved performance at low temperatures.

Improved over-the-air update performance

November 2017

Version 1.10

Improved support for utility grid connections in Germany

October 2017

Version 1.9

Generator support with Automatic Transfer Switches (ATS)

Improved performance when charging from solar during outages

Added capability to reset Powerwall by toggling the Enable switch on the side of the unit (Backup systems only)

Added support for multiple Powerwalls at 3-phase sites

Improved support of off-grid and offline scenarios, adding support to Puerto Rico

Version 1.8

Not released; all enhancements moved to Version 1.9

September 2017

Version 1.7

Added support for utility grid connections in California and Hawaii

Added capability to register Powerwall after installation by visiting Powerwall Self Registration

August 2017

Version 1.6

Minor fixes and improvements

July 2017

Version 1.5

Added support for utility grid connections in Germany and Italy

Version 1.4

Not released; all enhancements moved to 1.5

June 2017

Version 1.3

Improved efficiency at low power levels