Energy Support

Systems Affected by Natural Disaster or Force Majeure Event

A force majeure event refers to an event, which is beyond the reasonable control of a party that prevents that party from performing its obligations under a contract. These may include natural disasters like hurricanes, floods, earthquakes, wildfires and lightning strikes.

Next Steps Following a Force Majeure Event

Our thoughts are with those impacted by devastating force majeure events. As a valued Tesla customer, we aim to provide you with support throughout the process by following the steps below:

  1. Submit this form if your solar system has been affected by a natural disaster or force majeure event. Your account will be flagged, and our Customer Support, Operations and Energy Resolutions teams will work together to guide you throughout the process.
  2. If you have any photos or documentation you would like to include, you can submit them to your Energy Customer Support Specialist.

    Note: If photos or documentation indicate a total loss of your system, Tesla personnel may not need to visit to your site.

For Lease or Power Purchase Agreement (PPA) Customers

System Ownership

As a Lease or PPA customer, Tesla is the owner of the equipment. As such, Tesla bears all risk of loss or damage to the system and will work with you on rebuilding and reinstalling your system once you have established your home repair or rebuild completion date.

Total Loss

In the event your system is fully destroyed, we will work with you as we navigate the next steps in your rebuilding efforts. The steps and actions will vary based on a case-by-case basis.

Invoicing and Payments

Lease

  • Your monthly bill will continue to generate while the system is inactive. However, exceptions will be made on a case-by-case basis and will be communicated by Tesla.
  • Should you continue monthly payments while your system is inactive, you will be reimbursed for actual kilowatt hours (kWh) not received as expressed in your Performance Guarantee.
     

PPA

  • Although you are only responsible to pay for actual kilowatt hours produced by your system, your monthly bill may continue to generate estimated production while the system is inactive. However, exceptions will be made on a case-by-case basis and will be communicated by Tesla.
  • You may continue making monthly payments towards estimated production while the system is inactive. Once your system has resumed production and is reporting the energy produced, your billing account will automatically adjust to credit any payments made towards kilowatt hours you have not received while the system was inactive. This adjustment may take 1-2 billing cycles to reflect, depending on when the system resumes production.

For Financing or Cash Purchase Customers

You should file a claim with your insurance.

For MyPower Financing Customers

Tesla ensures contracts booked or installed prior to November 2, 2016. Anything booked after that date, you should tender a claim to your own homeowner’s insurance carrier.

If your contract was signed after November 2, 2016, your Energy Customer Support Specialist will work with you on a case-by-case basis.