Energy Support

Requesting and Scheduling Service

If you are experiencing issues with your solar system, you can request and schedule service using the Tesla app. Our Customer Support team will contact you to help resolve your issue. If your system requires in-person assistance, we will schedule service with a technician. If eligible, we’ll conduct a virtual service of your system. 

To get started, download the Tesla app and sign in using your Tesla Account. If you already use the app for your Tesla vehicle, register your energy products using the same email address.

Requesting Service

Step 1: In the app, select 'Support’ at the bottom of your energy system home screen.

Step 2: On the ‘Support’ screen, select 'Request Service’ at the bottom of the screen.

Step 3: On the ‘Select Service’ screen, select your issue.

Step 4: Tap ‘Next’ to proceed with next steps to submit your request.

Step 5: We will review your request and follow up within approximately three business days via phone call or email.

Scheduling Service

Step 1: If we determine that a technician is required to visit your home, you will receive a notification to schedule service. To proceed, in the Tesla app, select ‘Support’ at the bottom of your energy system home screen.

Step 2: On the ‘Support’ screen, select ‘Schedule Service’ on the ‘Service’ section at the top.
Note: ‘Schedule Service’ is only visible after we have determined that your system requires service.

Step 3: On the ‘Confirm Appointment’ screen, review the date, time and service duration.

Step 4: Tap ‘Schedule’ to proceed with scheduling your service.

Canceling and Rescheduling Service

Step 1: In the app, select ‘Support’ at the bottom of your energy system home screen.

Step 2: On the ‘Support’ screen, select ‘Service Scheduled’ on the ‘Upcoming Appointment’ section at the top.

Step 3: At the bottom of the ‘Appointment’ screen, select ‘Cancel,’ then select ‘Yes’ to confirm.

Step 4: To reschedule service, select ‘Schedule Service’ on the ‘Service’ section at the top of the ‘Support’ screen.

Step 5: On the ‘Confirm Appointment’ screen, review the date, time and service duration.

Step 6: Tap ‘Schedule’ to proceed with rescheduling your service.

For further assistance with requesting and scheduling service, contact us.