Energy Support

Registering Your Powerwall

To complete installation of your Powerwall, you must register it to your Tesla Account and connect it to your home Wi-Fi network. To begin registration, download the Tesla app on your phone and sign in with your Tesla Account. If you already own other Tesla vehicle or energy products, register your Powerwall using the same email address.

How to Register Your Powerwall 2 and Powerwall+

Register your Powerwall by following these steps in the Tesla app:

  1. Tap the menu in the top-right corner.
  2. Tap ‘My Products.’
  3. Tap ‘Add Product’ > ‘Powerwall.’
  1. Follow the prompts to locate and scan your gateway password QR Code.
  1. Choose a name for your Powerwall and enter your home address. We use your address for location-based Powerwall features, including Storm Watch and Utility Rate Plans
  1. Accept the request to join your Powerwall's local "TEG-XXX" Wi-Fi network, where "XXX" are the last three alphanumeric characters of your Powerwall serial number. Wait a few minutes for your phone to connect to Wi-Fi. 
  1. Follow the prompts to pair your phone to the Powerwall. 
  1. Select your home Wi-Fi network and enter your network password. 
  1. Tap ‘Connect’ to connect your Powerwall to Wi-Fi. For additional information, learn more about connecting your Powerwall to Wi-Fi.

    Once connected to your home Wi-Fi, your Powerwall’s power flow and energy data will begin syncing with the Tesla network.

Note: This process may take up to five minutes.

How to Register Your Powerwall 3

  1. Tap the menu in the top-right corner.
  2. Tap ‘My Products.’
Tesla app showing screen to add product
  1. Tap ‘Add Product’ > ‘Powerwall.’
  2. Select ‘Powerwall 3.’
Tesla app showing screen to add product
  1. Open the toggle switch cover on your Powerwall 3.
  2. After two seconds, ‘Found Toggle Switch’ should appear as a prompt on your screen. Select this prompt once you locate the switch.
Tesla app screen showing how to open the toggle switch cover
  1. When requested, tap ‘Pair’ to enable a Bluetooth connection between your phone and your Powerwall 3.
Tesla app screen showing bluetooth pairing request
  1. After you’ve paired your phone, toggle your Powerwall 3 switch off and then, back on.
  2. Tap ‘Toggled Switch.’
Tesla app screen showing toggling switch
  1. Accept connection to network when requested in the Tesla app.
Tesla app screen showing connecting to Wi-Fi

Troubleshooting the Registration Process

If you experience Wi-Fi connection errors

  • Confirm that you are selecting the correct Wi-Fi network and have entered your network password correctly.
  • Check for and disable any firewall or guest network restriction settings on your network that may be preventing connection.
  • Contact your home Wi-Fi service provider for technical support.

If you receive the message: Registration Failed

If you receive the message: Check the app later to find your new products

If you receive the message: Product already registered