Energy Support

Registering Your Powerwall

Getting Started with the Tesla App

To complete installation of your new Powerwall, you must register your Powerwall and connect it to your home Wi-Fi network. To begin registration, download the Tesla app on your phone and sign in using your Tesla Account. If you already own other Tesla energy products or vehicles, register your Powerwall using the same email address.

Registering Your Powerwall

Step 1: Tap your profile picture icon in the top right-corner of the app to open the profile menu.

Step 2: Tap ‘Add Product,’ and then tap ‘Powerwall.’

Step 3: Follow the in-app steps to locate and scan your gateway password QR Code.

Step 4: Choose a name for your Powerwall, and then enter your home address. We use your address for location-based Powerwall features, including Storm Watch and Utility Rate Plans.

Step 5: Accept the request to join your Powerwall's local "TEG-XXX" Wi-Fi network, where "XXX" are the last three alphanumeric characters of your Powerwall serial number. Wait a few minutes for your phone to connect to Wi-Fi.

Step 6: Select your home Wi-Fi network, and then enter your network password.

Step 7: Tap ‘Connect’ to connect your Powerwall to Wi-Fi. For additional information, learn more about connecting your Powerwall to Wi-Fi.

Once connected to your home Wi-Fi, your Powerwall’s power flow and energy data will begin syncing with the Tesla network.

Note: This process may take up to five minutes.

Troubleshooting the Registration Process

If you experience Wi-Fi connection errors

  • Confirm that you are selecting the correct Wi-Fi network and have entered your network password correctly.
  • Check for and disable any firewall or guest network restriction settings on your network that may be preventing connection.
  • Contact your home Wi-Fi service provider for technical support.

If you receive the message: Registration Failed

If you receive the message: Check the app later to find your new products

If you receive the message: Product already registered