Energy Support

Contact Us

All Tesla products advance our mission of transitioning the world to sustainable energy. Find the answers to your technical and general questions for Tesla Energy products, including Powerwall, solar panels and Solar Roof.

Becoming a Tesla Energy Customer

If you're interested in purchasing a Tesla Energy product, schedule a virtual consultation and a Tesla Advisor will walk you through our products and any questions you may have.

Waiting to Turn Your System on

If you have ordered a Tesla Energy product but are awaiting installation or Permission to Operate (PTO) from your utility, contact your Project Advisor by following these steps:

1. Sign in to your Tesla Account.

2. Tap the ‘Question Center’ icon on the bottom-right corner of the page.

3. Select a topic.

4. Click ‘Contact Us.’

5. Describe the question briefly in the text box.

6. Click ‘Start A Chat.’

Managing Your Tesla Energy System

If you have received Permission to Operate (PTO) from your utility and have safely turned on your system, contact the Customer Support team through the Tesla app by following these steps:

1. Open the Tesla app.

2. Tap ‘Support’ on the home screen.

3. Tap ‘Get Help’ at the bottom of the screen.

4. Select your issue.

5. Tap ‘Next’ and complete the troubleshooting steps.

6. Start a chat with the Customer Support team. If the Customer Support team is not available at the time, you can send us an email.

Note: If your system was installed by a third-party Certified Installer, get in touch with your installer directly for support.