Energy Support

Contact Us

All Tesla products advance our mission of transitioning the world to sustainable energy and transportation, and we are committed to providing our customers with exceptional products and experiences.

You can find answers to many common questions about Tesla solar panels, Solar Roof and Powerwall online.

Contact Your Project Advisor Team

If you have ordered Tesla solar panels, Solar Roof or Powerwall but are awaiting installation or Permission to Operate (PTO), sign in to your Tesla Account to contact your Project Advisor team.

Contact Customer Support

If your Tesla solar panels, Solar Roof or Powerwall have been turned on, you can get help via Tesla appcontact us via chat, submit a question or visit your Tesla Account to view contact details for our Customer Support team.

For technical assistance, follow the steps to troubleshoot your solar panels, Solar Roof or Powerwall.

Product Inquiry Type Contact Information
Commercial Solar Panels General or Emergency commercialaccounts@tesla.com

Industrial Storage
(Megapack and Powerpack)

General commercialaccounts@tesla.com

Industrial Storage
(Megapack and Powerpack)

Emergency Refer to the first responders guide.
Commercial Solar Panels

Inquiry Type
General or Emergency

Contact Information
commercialaccounts@tesla.com

Industrial Storage
(Megapack and Powerpack)

Inquiry Type
General

Contact Information
commercialaccounts@tesla.com

Industrial Storage
(Megapack and Powerpack)

Inquiry Type
Emergency

Contact Information
Refer to the first responders guide.